Call Monitoring Job Vacancies in Mohali

1. Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines2. Audit Customer responses received through surveys to identify improvement areas3. Conduct daily briefings, refresher sessions on regular basis4. Make recommendations to help reduce errors, and improve revenue generations5. Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues6. Assist in implementing changes or modifications to the Quality Assurance department's evaluation process7. Analyze the root causes for the defects identified through the audits using basic quality tools8. Report, accurately & promptly, the root causes of the defects to the business units9. Analyze trends and submit recommendations to Management for the top identified defects10. Train new hires on all Quality metrics and guidelines

Description:- Voice process- Minimum 12th Pass- Rotational Shifts- Rotational week offs- Work from Office- Immediate joining- 25-30 WPM typing speed- Cab facility is provided- Excellent english communicationResponsibilities:- Must be able to address customer specific problems- Maintain customer records and conversations- Answer incoming queries on call- Able to resolve the problems and provide resolutions- should be able to communicate effectivelyHow to apply:Interested candidates may apply by sharing profiles.How to share profiles:Whats app profiles at six-two-three-nine-zero-seven-four-five-zero-oneWhat salary is offered:Starting salary is TWENTY thousand and can go upto THIRTY-thousand per monthWho can apply:Both Freshers and Experience can applyThis job is offered by CREST Group & Arcforces

1. Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines2. Audit Customer responses received through surveys to identify improvement areas3. Conduct daily briefings, refresher sessions on regular basis4. Make recommendations to help reduce errors, and improve revenue generations5. Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues6. Assist in implementing changes or modifications to the Quality Assurance department's evaluation process7. Analyze the root causes for the defects identified through the audits using basic quality tools8. Report, accurately & promptly, the root causes of the defects to the business units9. Analyze trends and submit recommendations to Management for the top identified defects10. Train new hires on all Quality metrics and guidelines