Quality Analyst (International Travel Process)

Bout Technologies Pvt. Ltd.

1. Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines

2. Audit Customer responses received through surveys to identify improvement areas

3. Conduct daily briefings, refresher sessions on regular basis

4. Make recommendations to help reduce errors, and improve revenue generations

5. Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues

6. Assist in implementing changes or modifications to the Quality Assurance department's evaluation process

7. Analyze the root causes for the defects identified through the audits using basic quality tools

8. Report, accurately & promptly, the root causes of the defects to the business units

9. Analyze trends and submit recommendations to Management for the top identified defects

10. Train new hires on all Quality metrics and guidelines

Experience : 2 - 3 Years

No. of Openings : 2

Role : International Travel Process

Industry Type : Hotel / Restaurant / Hospitality

Gender : [ Male / Female ]

Job Country : India