Call Coordinator Female Graduate Jobs in Lucknow

We are seeking a dedicated and skilled Call Center Executive to join our team in Ansal API. This role is ideal for individuals with 3 to 7 years of experience in customer service, particularly in a call center environment. **Key Responsibilities:**- **Customer Support:** Assist customers by answering their inquiries, addressing concerns, and providing information on products and services in a professional manner.- **Call Management:** Handle a high volume of inbound and outbound calls efficiently while maintaining a positive attitude and ensuring customer satisfaction.- **Issue Resolution:** Identify and resolve customer issues promptly, escalating when necessary to maintain service quality.- **Documentation:** Accurately document customer interactions and transactions in the system to maintain up-to-date records and follow-up details.- **Collaboration:** Work closely with team members and other departments to improve service delivery and participate in team meetings to discuss challenges and solutions.Required skills and expectations include:- Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.- Excellent listening skills, enabling the identification of customer needs and concerns.- Proficiency in using call center software and other computer applications relevant to the role.- A customer-first mindset with the commitment to achieving high levels of customer satisfaction.- Strong problem-solving skills and the ability to work under pressure while managing multiple tasks.Candidates should possess a vocational course or professional degree and be available for full-time, in-office work. Female candidates are preferred for this role.

We are looking for a Back Office Administrator who will support our daily administrative tasks. This position is located in Lucknow and is open to females with 0 to 2 years of experience. The role is full-time and requires working from the office.**Key Responsibilities:**- **Data Entry:** Accurately enter and update information in databases, ensuring that all records are correct and up-to-date.- **Document Management:** Organize and maintain documents, files, and records, making it easy for team members to access necessary information when required.- **Communication Support:** Handle incoming calls and emails, directing them to the appropriate team members and providing necessary information to clients or colleagues.- **Scheduling and Coordination:** Assist in scheduling meetings and appointments, coordinating with various departments to ensure everyone is informed of their commitments.- **Inventory Management:** Keep track of office supplies and equipment, ordering more when necessary to ensure smooth office operations. **Required Skills and Expectations:**Candidates should have good organizational and time management skills to handle multiple tasks effectively. Strong attention to detail is important to maintain accuracy in data entry and document management. Good verbal and written communication skills are essential for interacting with colleagues and clients. A working knowledge of office software, such as Microsoft Office, is required. Finally, a positive attitude and willingness to learn are key to succeeding in this role.

Proven experience as a Sales Executive or relevant roleProficiency in EnglishExcellent knowledge of MS OfficeThorough understanding of marketing and negotiating techniquesFast learner and passion for salesSelf-motivated with a results-driven approach