ITES / BPO / KPO / LPO / Customer Service Jobs

Key Responsibilities1)Make outbound calls to advertising/lead lists to introduce the gaming platform, 2) Send SMS messages to existing and potential customers, 3) Record customer information accurately in forms and CRM systems, 4) Confirm user registration and ensure completion of required steps, 5) Follow up with newly registered users to encourage deposits within 3 days., 6) For users who do not deposit, update and move them to the depositfollowup list for the next team., 7) Maintain high call activity levels and meet weekly and monthly targets., 8) Provide clear, polite, and persuasive communication to support user conversion., 9) Represent the company professionally during all customer interactions.Requirements1) Manageable level of English communication for internal coordination., 2) Pleasant and confident personality for handling phone conversations. 3) Good communication and basic marketingoriented skills. 4) Punctual, disciplined, and fastpaced work approach. 5) Ability to work under targets and pressure. 6) Teamoriented and able to collaborate with colleagues from multiple nationalities and cultural backgrounds.7) Basic computer and dataentry skills. 8) Fluency in Hindi

We are looking for a Sales Support Executive to join our team in Jalandhar. The ideal candidate will have 1 to 2 years of experience and will work from home to support our sales team effectively.**Key Responsibilities:**- **Customer Interaction:** Communicate with customers via phone and email to respond to inquiries, provide product information, and assist with orders, ensuring excellent customer service.- **Sales Coordination:** Assist the sales team in managing customer accounts by processing orders, tracking shipments, and updating CRM systems to keep accurate records of sales activities.- **Reporting:** Prepare and analyze sales reports to provide insights for the sales team, helping to identify trends and areas for improvement in performance.- **Documentation Management:** Maintain organized records of sales transactions and customer interactions to ensure that all information is easily accessible and accurate.- **Collaboration:** Work closely with other departments, such as finance and logistics, to ensure smooth order fulfillment and effective communication across teams.**Required Skills and Expectations:**Candidates should have strong communication skills, both verbal and written, to interact effectively with customers and team members. Proficiency in Microsoft Office and CRM software is essential for managing data and generating reports. An organized, detail-oriented approach is required to handle multiple tasks efficiently. A positive attitude and the ability to work independently are crucial, as this role is remote. Teamwork and problem-solving skills will also greatly enhance your success in this position.

Key responsibilities:1. Handle customer calls to resolve their queries and concerns.2. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.3. Maintain accurate records of all interactions with customers using CRM software.4. Collaborate with internal teams to resolve complex customer issues that require escalation.5. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.Skill(s) requiredEnglish Proficiency (Spoken)Hindi Proficiency (Spoken)Earn certifications in these skillsLearn Business CommunicationOther requirements1. Excellent communication skills in English language (written & spoken).2. Ability to work on rotational shifts including night shifts.3. Strong problem-solving skills with attention to detail.4. Willingness to learn new processes quickly.SalaryAnnual CTC:

we are hiring customer relationship executive, only preffered ladies candidates.

Job Description: Customer Care Executive (CSE)Company: Bharti AXA Life InsuranceLocation: Bharti AXA Insurance Limited, Arihant Building,1st floor, 53A, Mirza Ghalib St, Esplanade, Park Street, Position: Customer Care Executive (CSE)Employment Type: Full-TimeShift Timing: 10:30 AM

We are looking for a dedicated Telecaller to join our team at Race Course Road. In this role, you will be responsible for making outbound calls to potential customers and assisting with inquiries about our products and services. Your efforts will directly contribute to our sales targets and customer satisfaction.**Key Responsibilities:**- **Make Outbound Calls**: You will reach out to potential clients and provide them with information about our offerings, aiming to generate interest and leads.- **Follow-Up**: After initial contact, you will follow up with leads to assess their needs and offer further assistance, which helps in nurturing relationships.- **Customer Assistance**: Answer customer queries and provide information in a clear and friendly manner, ensuring a positive communication experience.- **Record Keeping**: Maintain accurate records of calls made, customer interactions, and outcomes to track performance and follow-up opportunities.- **Meet Targets**: Work towards achieving monthly sales targets set by the management, which involves persistent outreach to potential clients.**Required Skills and Expectations:**Candidates should possess strong communication skills, with a clear and pleasant phone manner to engage clients effectively. Basic computer skills are essential for recording interactions and managing data. A diploma is required, and experience in telecalling is preferred but not mandatory. Ideal candidates will be self-motivated, adaptable, and able to work in a fast-paced environment while maintaining a positive attitude toward customer service.

We are looking for a Customer Service Executive to join our team in Dapodi. The ideal candidate will play a crucial role in ensuring customer satisfaction and providing support for various customer inquiries.**Key Responsibilities:**- **Assist Customers:** Respond to customer inquiries via phone, email, or chat, providing accurate and timely information to help resolve their issues.- **Product Knowledge:** Stay updated on the company's products and services to offer knowledgeable advice and solutions to customers.- **Handle Complaints:** Address customer complaints professionally and work towards a resolution that satisfies both the customer and the company.- **Document Interactions:** Maintain clear records of customer interactions and transactions to track issues and ensure follow-up where necessary.- **Collaborate with Teams:** Work with other departments to improve customer service processes and enhance overall customer experience.**Required Skills and Expectations:**- Candidates should hold a B.Com degree and have 0 to 5 years of experience in customer service or related roles.- Strong communication skills in English and local languages are essential for effective customer interaction.- The ideal candidate must be friendly, patient, and able to handle difficult situations with professionalism.- Proficiency in using computer systems and customer service software is expected.- A good understanding of customer service principles and practices will be an advantage.- Candidates must be willing to work full-time from our office in Dapodi and possess a positive attitude towards teamwork and problem-solving.

As an Occupational Therapist in Chandigarh, you will play a vital role in helping individuals improve their daily living skills and enhance their overall quality of life. Your primary responsibilities will include:- **Assessing Client Needs**: You will evaluate the physical, emotional, and social aspects of clients to understand their specific challenges and goals.- **Creating Treatment Plans**: Based on assessments, you will develop personalized therapy plans that address each client's unique needs and enhance their functional abilities.- **Implementing Therapy Techniques**: You will use various therapeutic exercises, activities, and adaptive equipment to facilitate skill development and promote independence.- **Monitoring Progress**: Regularly track and document each client's progress to determine the effectiveness of the treatment and make necessary adjustments.- **Educating Clients and Families**: You will provide guidance and resources to clients and their families about the therapeutic process and strategies to improve daily living skills.- **Collaborating with Healthcare Professionals**: Work closely with doctors, nurses, and other specialists to ensure a comprehensive approach to client care.To thrive in this role, you should have strong communication skills to interact effectively with clients and teams. A good understanding of therapeutic techniques and tools is essential. Being patient, empathetic, and adaptable will help you manage diverse client needs. A background in occupational therapy and previous experience (1 to 5 years) in a similar role will be beneficial. Your educational qualification should include at least completion of the 12th grade.

Telecaller A Telecaller is responsible for interacting with customers over the phone to generate leads, promote products or services, and handle customer queries.Key Responsibilities:Make outbound calls to potential or existing customers.Explain products/services and persuade customers to make a purchase or take action.Generate and follow up on leads.Handle incoming calls and resolve customer inquiries.Maintain records of calls, customer details, and feedback.Achieve daily/weekly/monthly calling and sales targets.Build and maintain good customer relationships.Requirements:Good communication skills (Hindi/English or regional language).Basic computer knowledge.Ability to handle rejection and remain patient.Strong convincing and negotiation skills.Prior experience in telecalling or sales (preferred but not mandatory).Skills:Communication and interpersonal skillsActive listeningPersuasion and negotiationTime management

Customer Relationship Executive (CRE)Job SummaryThe Customer Relationship Executive manages client interactions, resolves queries, and ensures customer satisfaction throughout the service lifecycle.Key Responsibilities Handle inbound and outbound customer calls Address client inquiries and provide accurate information Maintain customer records in CRM systems Follow up with clients regarding services, payments, and documentation Coordinate with internal departments to resolve issues Maintain long-term relationships with customers Prepare Customer Data sheet Loan File Shorting Maintain Data sheet in Excel Help in login processRequired Skills & Qualifications Bachelors degree in any discipline Excellent communication and interpersonal skills Basic computer knowledge Problem-solving and conflict resolution abilities Prior customer service experience preferred Freshers and Experienced both can applySalary & Benefits Salary for freshers 8k to 10k Salary is Negotiable for Experienced CandidatesJob Location Bhubaneswar

Field Sales Executive - KolkataWe're looking for a driven Field Sales Executive to acquire Businesses and advertisers for our digital screen network in Kolkata. You'll identify potential customers, pitch our benefits (increased foot traffic, targeted audience, ROI), and onboard them. Responsibilities include: Prospecting shopkeepers for screen placement. Pitching ad opportunities to local businesses. Explaining benefits (targeted audience, flexible plans, measurable results)Onboarding customers and ensuring smooth delivery. Meeting sales targets and reporting progress. Collaborating with team for strategy and growthRequired: Sales experience, communication skills, local market knowledge. Commission-based incentives.

As a Customer Care Associate, your primary role is to assist customers by addressing their inquiries and ensuring their satisfaction. This position is ideal for candidates with 0 to 1 year of experience and is open to those with various educational backgrounds, including degrees in business, technology, or law.**Key Responsibilities:**- **Respond to Customer Inquiries:** Communicate with customers via phone, email, or chat to answer their questions and resolve issues promptly.- **Provide Product Information:** Educate customers about products and services, helping them make informed decisions based on their needs.- **Document Customer Interactions:** Maintain accurate records of customer interactions and transactions, ensuring information is up-to-date for future reference.- **Handle Complaints:** Address any customer complaints with empathy and professionalism, seeking to resolve issues to maintain customer satisfaction.- **Collaborate with Team Members:** Work closely with other team members to share insights and discuss solutions for recurring customer issues.**Required Skills and Expectations:**- Strong communication skills: You should be able to express yourself clearly and empathetically to ensure customer understanding.- Problem-solving abilities: You need to quickly identify issues and think critically to find effective solutions.- Customer-oriented mindset: A passion for helping others and ensuring their needs are met is essential.- Ability to learn quickly: Adapting to new information and processes will help you succeed in this role.- Organizational skills: Being detail-oriented and able to manage multiple tasks will help maintain productivity. This role requires you to work full-time from our office located in IT Park, where you will contribute to enhancing the customer experience.

We are looking for a motivated Back Office Staff member to join our team at Udyog Vihar Phase IV. This is a full-time position perfect for recent 12th-grade graduates. As a Back Office Staff member, you will play a vital role in supporting our daily operations.**Key Responsibilities:**- **Data Entry:** Accurately input and manage data in computer systems, ensuring that all information is up to date and easily accessible.- **Documentation Support:** Assist in preparing, organizing, and maintaining important documents, ensuring everything is filed correctly.- **Communication:** Liaise with other departments and team members to gather necessary information and provide updates on tasks and responsibilities.- **Inventory Management:** Help track inventory levels, report shortages, and assist in the ordering process when needed.- **Customer Service Support:** Provide assistance to customers when required, addressing inquiries or directing them to the appropriate team members.**Required Skills and Expectations:**Candidates should possess basic computer skills and be comfortable using software programs like Word and Excel. Attention to detail is crucial for tasks like data entry and documentation. Excellent communication skills are needed to effectively interact with team members and customers. Time management skills are also important, as you will need to handle multiple tasks efficiently. Freshers are encouraged to apply, so if you are a motivated male candidate looking to start your career in a supportive back office environment, we welcome your application.

We are seeking a dedicated Tele Counselor with 2-3 years of experience to join our team in Andheri West, Mumbai. The ideal candidate will communicate effectively over the phone to provide guidance and support to clients. This is a full-time, office-based position.Key Responsibilities:1. **Client Interaction**: Engage with clients through phone calls, listen to their concerns, and provide appropriate support and guidance.2. **Information Sharing**: Explain program details, services, and procedures to clients clearly, ensuring they understand their options and next steps.3. **Follow-Up**: Maintain regular follow-up with clients to ensure their needs are met and to help them stay on track with their goals.4. **Data Management**: Keep accurate records of all client interactions and update the database with relevant information to ensure smooth communication within the team.5. **Coordination with Team**: Work closely with other team members to ensure consistent messaging and improve client satisfaction.Required Skills and Expectations:The ideal candidate should be a female with a minimum of a 12th-grade educational qualification. Strong communication skills, both verbal and written, are essential, along with the ability to empathize and build rapport over the phone. Candidates should demonstrate excellent listening skills, a positive attitude, and the ability to handle challenging conversations with professionalism. Proficiency in computer usage and basic knowledge of data entry is also expected. A proactive approach to problem-solving and a commitment to helping clients achieve their goals is essential for this role.

Need telecaller for all types of loan and credit card sales

We are seeking a Tele Representative to join our team in Delhi NCR. This role is ideal for individuals who have a passion for communication and a desire to help customers. **Key Responsibilities:**- **Customer Communication:** Engage with customers via phone calls to provide information about products and services. This involves listening to their queries and delivering clear and accurate responses.- **Lead Generation:** Identify potential customers and generate new leads through effective communication strategies. This requires researching and understanding customer needs to promote relevant offerings.- **Data Management:** Maintain organized records of customer interactions and feedback. Accurate documentation helps improve service quality and keep track of customer preferences.- **Issue Resolution:** Address customer complaints and concerns effectively, ensuring a high level of customer satisfaction. Being proactive in solving problems enhances the customer experience.- **Follow-Up Calls:** Conduct follow-up calls to ensure customer satisfaction and encourage further engagement with products or services. This helps build lasting relationships with customers.Required skills and expectations include:- Strong communication skills, both verbal and written, to interact effectively with customers.- Basic computer literacy to navigate caller systems and manage data efficiently.- A good understanding of customer service principles and practices.- Ability to work independently with minimal supervision, demonstrating self-motivation.- Friendly and patient demeanor to ensure positive interactions with customers.- A willingness to learn and adapt to new processes and products.Candidates with 0-5 years of experience and a minimum education of 12th grade are encouraged to apply.

Job Summary:We are looking for a Customer Relationship Manager to build and maintain strong relationships with customers, ensure high satisfaction, and drive repeat business.Key Responsibilities:Manage and maintain customer relationshipsHandle customer queries, complaints, and feedbackEnsure timely follow-ups and issue resolutionMaintain customer database and recordsCoordinate with sales and support teamsIdentify opportunities for upselling/cross-selling

As a Customer Engineer, your main goal is to provide excellent technical support and service to our clients. You will work directly with customers to resolve their product issues and ensure satisfaction.**Key Responsibilities:**- **Technical Support:** Assist customers with troubleshooting and resolving technical issues related to our products while ensuring timely and effective solutions.- **Product Installation:** Help in the installation and configuration of products at customer locations, ensuring they are set up for optimal performance.- **Customer Communication:** Maintain clear and friendly communication with customers to understand their needs, gather feedback, and provide updates on their queries.- **Documentation:** Document all customer interactions and technical resolutions in a systematic manner to ensure accurate record-keeping and knowledge sharing within the team.- **Continuous Learning:** Stay updated with the latest product features and industry trends to provide informed support and contribute to customer education.**Required Skills and Expectations:**- A diploma in a relevant field is required.- Candidates should have 0 to 4 years of experience in a technical support role.- Strong communication skills are essential for effectively interacting with customers and understanding their concerns.- Problem-solving abilities are crucial, as you will need to analyze situations and come up with effective solutions quickly.- A collaborative approach is expected, as you will work closely with team members to enhance the customer experience.This role requires a male candidate who is willing to work from the office in Jabalpur.

Key Responsibilities1)Make outbound calls to advertising/lead lists to introduce the gaming platform. 2) Send SMS messages to existing and potential customers, 3) Record customer information accurately in forms and CRM systems, 4) Confirm user registration and ensure completion of required steps, 5) Follow up with newly registered users to encourage deposits within 3 days., 6) For users who do not deposit, update and move them to the depositfollowup list for the next team., 7) Maintain high call activity levels and meet weekly and monthly targets., 8) Provide clear, polite, and persuasive communication to support user conversion., 9) Represent the company professionally during all customer interactions.Requirements1) Manageable level of English communication for internal coordination., 2) Pleasant and confident personality for handling phone conversations. 3)Good communication and basic marketingoriented skills. 4) Punctual, disciplined, and fastpaced work approach. 5)Ability to work under targets and pressure. 6) Teamoriented and able to collaborate with colleagues from multiple nationalities and cultural backgrounds.7) Basic computer and dataentry skills. 8) Fluency in Hindi

Key Responsibilities1) Make outbound calls to advertising/lead lists to introduce the gaming platform, 2) Send SMS messages to existing and potential customers, 3) Record customer information accurately in forms and CRM systems, 4) Confirm user registration and ensure completion of required steps, 5) Follow up with newly registered users to encourage deposits within 3 days., 6) For users who do not deposit, update and move them to the depositfollowup list for the next team., 7) Maintain high call activity levels and meet weekly and monthly targets., 8) Provide clear, polite, and persuasive communication to support user conversion., 9) Represent the company professionally during all customer interactions.Requirements1) Manageable level of English communication for internal coordination., 2) Pleasant and confident personality for handling phone conversations. 3) Good communication and basic marketingoriented skills. 4) Punctual, disciplined, and fastpaced work approach. 5) Ability to work under targets and pressure. 6) Teamoriented and able to collaborate with colleagues from multiple nationalities and cultural backgrounds. 7) Basic computer and dataentry skills. 8) Fluency in Hindi

Key-Responsibilities1)Supervise and manage the daily activities of the Customer Follow-Up team to ensure all assigned call lists are completed efficiently. 2)Ensure daily calls are made to customers from the previous days registered but non-depositor list using the automatic dialing system. 3) Oversee follow-ups with customers from the previous days missed call list to ensure timely response and engagement.4) Monitor the calling process to ensure each customer receives a maximum of five call attempts as per the companys follow-up policy. 5)Track and analyze daily call connection rates, call duration, and conversion performance to identify factors affecting deposit growth. 6)Provide guidance and support to team members to improve communication quality and customer conversion rates. 7) Ensure all customer interactions, responses, and feedback are properly recorded in the system. 8) Prepare regular performance reports and share insights with management to improve follow-up strategies and operational efficiency. 9) Train, motivate, and monitor the follow-up team to maintain productivity and service standards.Requirements 1)Strong Hindi communication skills (spoken) 2) Proven experience in team supervision, tele-calling management, or customer support operations 3) Strong leadership, communication, and team management skills. 4) Ability to analyze call performance data and improve team productivity. 5)Familiarity with automatic dialing systems and structured calling processes. 6) Highly organized, responsible, and result-oriented with a focus on achieving customer engagement and deposit growth targets.

A telecaller is responsible for making or receiving calls to promote products/services, generate leads, or handle customer queries. Main ResponsibilitiesCalling customers or leads from provided dataExplaining company products/servicesGenerating sales or fixing appointmentsHandling customer questions politelyMaintaining call records in Excel/CRMFollowing scripts and company guidelines Work From Home SetupSmartphone or laptopGood internet connectionHeadphones with micQuiet environment

- Handling customer queries and providing timely and accurate responses: The Customer Care Associate will be responsible for addressing customer concerns, complaints, and inquiries promptly and efficiently to ensure customer satisfaction.- Resolving customer issues and complaints in a professional manner: The Customer Care Associate will need to handle customer complaints or issues with tact and diplomacy, ensuring a positive outcome for both the customer and the company.- Building and maintaining strong customer relationships: The role involves engaging with customers in a friendly and helpful manner to build rapport and loyalty, ultimately fostering long-term relationships.- Providing product or service information to customers: The Customer Care Associate will be required to have a good understanding of the company's products or services to effectively address customer inquiries and provide relevant information.- Collaborating with other team members to ensure seamless customer support: Working in a team environment, the Customer Care Associate will need to coordinate with colleagues to deliver consistent and high-quality customer service.Required Skills and Expectations:- Excellent communication skills, both verbal and written, to effectively interact with customers.- Strong problem-solving abilities to address customer issues and find satisfactory solutions.- Patience and empathy to deal with customers in a courteous and professional manner.- Ability to work independently and in a team, demonstrating flexibility and adaptability in a fast-paced environment.- Basic computer proficiency to navigate systems and tools for customer support.