ITES / BPO / KPO / LPO / Customer Service Jobs

Key-Responsibilities1)Supervise and manage the daily activities of the Customer Follow-Up team to ensure all assigned call lists are completed efficiently. 2)Ensure daily calls are made to customers from the previous days registered but non-depositor list using the automatic dialing system. 3) Oversee follow-ups with customers from the previous days missed call list to ensure timely response and engagement.4) Monitor the calling process to ensure each customer receives a maximum of five call attempts as per the companys follow-up policy. 5)Track and analyze daily call connection rates, call duration, and conversion performance to identify factors affecting deposit growth. 6)Provide guidance and support to team members to improve communication quality and customer conversion rates. 7) Ensure all customer interactions, responses, and feedback are properly recorded in the system. 8) Prepare regular performance reports and share insights with management to improve follow-up strategies and operational efficiency. 9) Train, motivate, and monitor the follow-up team to maintain productivity and service standards.Requirements 1)Strong Hindi communication skills (spoken) 2) Proven experience in team supervision, tele-calling management, or customer support operations 3) Strong leadership, communication, and team management skills. 4) Ability to analyze call performance data and improve team productivity. 5)Familiarity with automatic dialing systems and structured calling processes. 6) Highly organized, responsible, and result-oriented with a focus on achieving customer engagement and deposit growth targets.

Job Description:Only Female CandidatesExperience: 6 months - 2 years' experience as a tele caller / inside sales / lead generatorResponsibilities:Generate leads through calling to the customers. (Calling data will be provided)Calling existing and potential customers to update them about the product.Fix the meeting with customersAsk questions to understand about customer requirements.Keep records of calls and note useful information.Ability to learn about products and services and describe/explain them to prospects.

We are looking for a dedicated female Tele Caller to join our team in Madipur, Delhi. This full-time office role is ideal for candidates with up to one year of experience or fresh graduates who have completed at least their 10th grade.The Tele Caller will be responsible for making outbound calls to potential clients, introducing our services, and maintaining customer relationships. The key responsibilities include managing call lists, providing accurate information about our offerings, and recording customer feedback and details in our database.Candidates must have excellent communication skills, both verbal and written, as well as a friendly and professional phone manner. A positive attitude and the ability to engage with customers effectively is essential. Additionally, having good organizational skills will help in managing calls and customer information efficiently.Basic computer knowledge, including familiarity with MS Office and data entry, is required. The ideal candidate should be a quick learner who can adapt to fast-paced environments, demonstrating persistence and confidence when speaking to clients. Being able to work as part of a team and follow instructions carefully will also contribute to your success in this role. If you are enthusiastic about building a career in customer service and enjoy interacting with people, we encourage you to apply.

Application skills are good

We are looking for a motivated and result-driven female Telecaller to join our real estate team. The candidate will be responsible for handling outbound and inbound calls, generating leads, and assisting potential clients with property-related queries. The role involves lead generation through outbound calls, engaging with potential clients, understanding their property requirements, and scheduling site visits for the sales team.Key Responsibilities:

We are looking for a confident and motivated female Tele Caller to join our team at our office in Netaji Subhash Place. The ideal candidate will have at least one year of experience in telecalling and must have completed their 12th grade.Key Responsibilities:- **Outbound Calls**: Make calls to potential and existing customers to promote services. This includes educating them about the benefits and features of our offerings.- **Customer Engagement**: Build rapport with customers and maintain positive relationships. Its essential to listen to their needs and address any concerns to enhance customer satisfaction.- **Data Management**: Record and maintain accurate information about calls and customer interactions in our database. Keeping track of customer preferences is crucial for effective follow-up.- **Lead Generation**: Identify potential leads and opportunities through calls. This involves recognizing customer interest and gathering relevant information for the sales team.- **Follow-Up Calls**: Conduct follow-up calls to ensure customer satisfaction and nurture relationships. Persistence is key to turning potential interest into sales.Required Skills and Expectations:- Strong communication skills in English and Hindi are necessary for clear interaction with customers.- A friendly and enthusiastic attitude is essential, as the role involves engaging with a diverse clientele.- Ability to handle objections and provide solutions effectively. Candidates must be persuasive and adaptable.- Basic computer skills for data entry and managing call logs.- A proactive approach and the desire to achieve targets will help in succeeding in this role.

As a Customer Service Associate, you will play a crucial role in ensuring a positive experience for our customers. Your responsibilities will include:- **Responding to Customer Inquiries**: You will handle calls, emails, and messages from customers, answering their questions and providing accurate information about products and services.- **Resolving Complaints**: You will address and resolve customer complaints in a professional manner, ensuring that their issues are handled swiftly and effectively.- **Providing Product Support**: You will assist customers in understanding product features and usage, helping them make the most of their purchases.- **Maintaining Records**: You will document customer interactions and feedback in our database, ensuring that all information is accurate and up-to-date for future reference.- **Collaborating with Team Members**: You will work closely with colleagues and management to improve service processes and share ideas for enhancing customer satisfaction.Candidates should possess the following skills and expectations:- **Strong Communication Skills**: You should be able to communicate clearly and effectively, both in writing and verbally, to engage with customers.- **Problem-Solving Abilities**: You should be able to think critically and find solutions to customer issues efficiently.- **Attention to Detail**: You must pay attention to details in customer inquiries and ensure accurate information is provided.- **A Positive Attitude**: A friendly and empathetic approach is essential for creating a welcoming environment for customers.- **Basic Computer Skills**: Familiarity with office software and basic computer operations is required for managing customer information. Ideal candidates will have at least one year of experience in customer service, along with a minimum education of a 12th-grade pass.

The Candidate Should Be Fluent in English with Good Communication Skills, the Candidates Has the Quality to Manage Phone Calls Will Polite Behaviour. Knowledge of Basic Computer. Preference for Candidates Who is Having Languages Hindi English Telugu and More

We are seeking a dedicated Telecaller to join our team in Sector 16. This is a full-time position suitable for candidates with little to no experience. The primary responsibility of a Telecaller is to communicate with potential customers and support the sales process through effective verbal communication.**Key Responsibilities:**- **Make Outbound Calls:** Reach out to potential customers to present our products or services and gather their interest.- **Record Customer Information:** Maintain accurate records of customer interactions and update details into our database for future reference.- **Follow-Up Calls:** Conduct follow-up calls to engage customers who have shown interest or require additional information.- **Answer Queries:** Address customer questions and concerns promptly to enhance their experience and satisfaction.- **Achieve Targets:** Work towards meeting daily or weekly sales targets set by the management for higher performance.**Required Skills and Expectations:**Candidates must have completed their 12th grade. We expect strong communication skills in English and preferably in Hindi, which enables effective interaction with customers. A pleasant personality and the ability to handle rejection gracefully are essential. Basic computer skills are required to manage records and data entry. Candidates should display a positive attitude, be motivated, and demonstrate a willingness to learn and improve. Being punctual and maintaining professionalism in all communications is crucial for success in this role.

We are looking for a dedicated and friendly Telecaller Staff member to join our team in Agra. This full-time position is perfect for female candidates who have completed at least 10th grade and are eager to start their careers in a supportive environment. As a Telecaller Staff, your main responsibilities will include making and receiving calls to potential customers, providing information about our products, and assisting clients with their inquiries. You will need to build a positive rapport with customers and maintain accurate records of all interactions. It is important to follow up with leads and gather customer feedback to help enhance our services.To succeed in this role, you should have strong communication skills and be able to speak clearly and confidently over the phone. A friendly and patient attitude is essential for dealing with clients and resolving their concerns effectively. Basic computer skills are also required for updating customer information in our database. We expect you to be a reliable team player who can work well under pressure and meet set targets. Being open to feedback and willing to learn will help you grow in your role. If you are enthusiastic about helping others and are looking for your first job opportunity, we encourage you to apply and join our energetic team!

We are looking for a motivated and enthusiastic Tele Caller to join our team in Delhi NCR. This part-time role is ideal for freshers who are seeking to develop their communication skills while working from the comfort of their home.Key Responsibilities:1. **Making Calls**: You will reach out to potential customers through phone calls, introducing our products or services and explaining their benefits.2. **Customer Interaction**: Engaging with customers to understand their needs and answering any questions they may have about our offerings.3. **Lead Generation**: Collecting information from calls to build a database of potential leads for future follow-up by the sales team.4. **Updating Records**: Keeping accurate records of every interaction in our database, ensuring information is current for reporting purposes.5. **Feedback Collection**: Gathering customer feedback to help improve our services and products.Required Skills and Expectations:Candidates must have a minimum educational qualification of 12th pass, along with a clear and pleasant speaking voice. Strong communication skills are essential, as you will be interacting with customers regularly. A positive attitude, patience, and willingness to learn are key to succeeding in this role. Additionally, you should be comfortable using computers and have access to reliable internet service for efficient communication. Time management is also important, as you will need to handle calls efficiently during your working hours.

We are looking for a dedicated Customer Care Executive to join our team in Noida Sector 58. The ideal candidate should have 2 to 3 years of experience in customer service and possess excellent communication skills. This role requires a female candidate who is proactive and enjoys helping customers.Key Responsibilities:1. **Customer Support**: Provide assistance to customers through various communication channels, including phone, email, and chat, addressing their queries and providing solutions in a timely manner.2. **Issue Resolution**: Handle customer complaints or concerns by listening actively and taking appropriate actions to resolve problems effectively, ensuring a positive customer experience.3. **Feedback Collection**: Gather customer feedback and insights to identify areas for improvement, contributing to the enhancement of services and customer satisfaction.4. **Database Management**: Maintain accurate records of customer interactions, transactions, and feedback in the company database, ensuring all information is up-to-date and accessible for future reference.5. **Team Collaboration**: Work closely with team members and other departments to ensure seamless service delivery and discuss challenges faced by customers, fostering a collaborative work environment.Required Skills and Expectations:Candidates should possess strong verbal and written communication skills and be comfortable using various software applications. A keen attention to detail and the ability to work in a fast-paced environment are essential. The successful candidate should demonstrate problem-solving abilities, empathy, and a customer-centric attitude, ensuring that customer needs are met promptly and effectively.

1. Handle customer queries via calls, chats, or emails in a professional manner2. Provide accurate information and resolve customer issues promptly3. Maintain records of interactions and ensure customer satisfaction

We are looking for a dedicated Tele Caller to join our team in Bhopura. The ideal candidate will have a good command of communication and a passion for engaging with customers. This role is suitable for candidates who have completed their education up to the 12th grade and have a keen interest in customer service.**Key Responsibilities:**- **Making Calls to Potential Customers:** You will be responsible for contacting potential clients to promote our products and services and gauge their interest.- **Providing Information:** You will explain our offerings clearly to customers, ensuring they understand the benefits and features of the products.- **Recording Customer Feedback:** It is essential to document feedback and interactions accurately for future reference, improving our services based on customer input.- **Following Up:** You will need to follow up with customers to answer questions and encourage them to make purchases.- **Maintaining a Positive Attitude:** You should maintain a friendly and helpful demeanor during all calls to foster a positive relationship with customers.**Required Skills and Expectations:**Candidates need to be fluent in English and Hindi, with strong verbal communication skills and the ability to convey information clearly. A good understanding of customer service principles is important, along with the ability to handle objections and challenges during calls. You should be self-motivated, organized, and have the ability to work independently and as part of a team. Being able to adapt quickly to new processes and maintain a positive attitude in a fast-paced environment is also crucial.

We are looking for a dedicated Business Associate to join our team. This is a part-time remote position based in Sangli, suitable for candidates with 0 to 5 years of experience and who have completed at least 10th grade.**Key Responsibilities:**- **Client Communication:** Engage with clients through phone, email, or chat to understand their needs and provide assistance, ensuring customer satisfaction.- **Data Management:** Organize and maintain records of client information and transactions, ensuring all data is accurate and up-to-date.- **Market Research:** Conduct basic research to identify potential customers and gather insights on market trends, helping to support business growth.- **Sales Support:** Assist the sales team by providing information about products/services and helping to prepare presentations or reports as needed.- **Inventory Tracking:** Monitor and manage inventory levels and report any discrepancies to ensure smooth operations.**Required Skills and Expectations:**Candidates should possess strong communication skills to interact effectively with clients and team members. Basic computer skills, including proficiency in Microsoft Office, are essential. A proactive attitude towards problem-solving and the ability to work independently are important for this role. Time management skills are crucial, as you will be expected to meet deadlines while handling various tasks. We value individuals who are enthusiastic and willing to learn and adapt in a dynamic work environment.

We are looking for a dedicated Customer Care Executive to join our team in Shillong. This role is ideal for freshers who are eager to learn and start their careers in customer service.**Key Responsibilities:**- **Assist Customers:** Respond to customer inquiries via phone, email, or chat, providing accurate information and support to ensure a positive experience.- **Resolve Issues:** Address and resolve customer complaints or concerns effectively, guiding them through solutions and ensuring their satisfaction.- **Maintain Records:** Keep detailed notes of customer interactions and transactions in our system to enhance service quality and track customer feedback.- **Promote Products:** Inform customers about new products or services, helping them make informed decisions and showcasing our offerings.- **Collaborate with Teams:** Work closely with other departments to ensure customer needs are met, sharing feedback and insights to improve processes.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting with customers and conveying information clearly.- **Interpersonal Skills:** A friendly and polite attitude is important to build rapport with customers and manage interactions professionally.- **Problem-Solving Abilities:** Must be able to think critically and find solutions to customer issues, demonstrating patience and empathy.- **Adaptability:** Ability to work in a fast-paced environment and handle various customer queries efficiently.- **Team Player:** Willingness to collaborate and support colleagues to achieve common goals and improve overall customer satisfaction.Candidates should have completed their 12th grade and be ready to work full-time from the office.

Immediate Hirings for Customer Support Skills: Excellent English + HindiQualification: Graduation

Key Responsibilities1)Make outbound calls to advertising/lead lists to introduce the gaming platform, 2) Send SMS messages to existing and potential customers, 3) Record customer information accurately in forms and CRM systems, 4) Confirm user registration and ensure completion of required steps, 5) Follow up with newly registered users to encourage deposits within 3 days., 6) For users who do not deposit, update and move them to the depositfollowup list for the next team., 7) Maintain high call activity levels and meet weekly and monthly targets., 8) Provide clear, polite, and persuasive communication to support user conversion., 9) Represent the company professionally during all customer interactions.Requirements1) Manageable level of English communication for internal coordination., 2) Pleasant and confident personality for handling phone conversations. 3) Good communication and basic marketingoriented skills. 4) Punctual, disciplined, and fastpaced work approach. 5) Ability to work under targets and pressure. 6) Teamoriented and able to collaborate with colleagues from multiple nationalities and cultural backgrounds.7) Basic computer and dataentry skills. 8) Fluency in Hindi

Key Responsibilities1)Make outbound calls to advertising/lead lists to introduce the gaming platform. 2) Send SMS messages to existing and potential customers, 3) Record customer information accurately in forms and CRM systems, 4) Confirm user registration and ensure completion of required steps, 5) Follow up with newly registered users to encourage deposits within 3 days., 6) For users who do not deposit, update and move them to the depositfollowup list for the next team., 7) Maintain high call activity levels and meet weekly and monthly targets., 8) Provide clear, polite, and persuasive communication to support user conversion., 9) Represent the company professionally during all customer interactions.Requirements1) Manageable level of English communication for internal coordination., 2) Pleasant and confident personality for handling phone conversations. 3)Good communication and basic marketingoriented skills. 4) Punctual, disciplined, and fastpaced work approach. 5)Ability to work under targets and pressure. 6) Teamoriented and able to collaborate with colleagues from multiple nationalities and cultural backgrounds.7) Basic computer and dataentry skills. 8) Fluency in Hindi

Key Responsibilities1) Make outbound calls to advertising/lead lists to introduce the gaming platform, 2) Send SMS messages to existing and potential customers, 3) Record customer information accurately in forms and CRM systems, 4) Confirm user registration and ensure completion of required steps, 5) Follow up with newly registered users to encourage deposits within 3 days., 6) For users who do not deposit, update and move them to the depositfollowup list for the next team., 7) Maintain high call activity levels and meet weekly and monthly targets., 8) Provide clear, polite, and persuasive communication to support user conversion., 9) Represent the company professionally during all customer interactions.Requirements1) Manageable level of English communication for internal coordination., 2) Pleasant and confident personality for handling phone conversations. 3) Good communication and basic marketingoriented skills. 4) Punctual, disciplined, and fastpaced work approach. 5) Ability to work under targets and pressure. 6) Teamoriented and able to collaborate with colleagues from multiple nationalities and cultural backgrounds. 7) Basic computer and dataentry skills. 8) Fluency in Hindi