Looking For Customer Care Executive

Job description:

Respond to customer inquiries via call, , chat and other communication channels and registered complaints.

Close the complaint and update via call, , chat and other communication channels.

Receive customer feedback about service quality, technician behavior, problem solving quality.

Replacement to the sanitaryware division for customer product replacement.

Assign technician (old/new) to the customer complaint.

Update technician to customer complaint and provide all needed spare parts.

Spare parts dispatch to the technician/customer/dealer.

Follow up with technician/customer/dealer to install spare parts timely.

Maintain MSL for Spare parts.

Skills & requirements:-

- Candidate must be graduate -Candidte should have good knowledge of MS Excel, google sheet. - Candiadate should have good communication skiils -Candidate must be having good writing skills.

• Experience

  1 - 7 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Customer Care Executive

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Tapukara, Khushkhera, Bhiwadi