Process Executive Jobs

Roles and ResponsibilitiesHandle outbound customer calls.Respond to customer queries in a professional manner.Provide accurate information about products and services.Maintain customer records and update call details.Resolve customer issues or escalate them when requiredRequirementsGood communication skills in English or Telugu.Good listening and customer handling skills.Basic computer knowledge and MS Office skills.Willingness to work in a voice process.

Job Description: BPO Voice Process ExecutiveLocation: Coimbatore, Tamil NaduShift: Day ShiftProcess: Inbound / Outbound Voice ProcessJob Description:We are looking for enthusiastic and customer-focused candidates for a BPO Voice Process role in Coimbatore. The candidate will be responsible for communicating with customers over the phone, addressing their queries, providing accurate information, and ensuring customer satisfaction.Responsibilities:Handle inbound and outbound customer calls.Resolve customer queries and provide appropriate solutions.Communicate professionally and maintain good customer relationships.Update customer information in the system.Achieve customer service and quality targets.Requirements:Good communication skills in English.Basic computer knowledge.Freshers and experienced candidates can apply.Willingness to work in a day shift.Good listening and problem-solving skills.Job Location: CoimbatoreWorking Hours: Day Shift

BPO Non-Voice Process - Coimbatore (Day Shift)Job Title: BPO Non-Voice Process ExecutiveLocation: Coimbatore, Tamil NaduShift: Day ShiftProcess: Non-Voice / Back OfficeJob DescriptionWe are looking for motivated candidates for a BPO Non-Voice Process role in Coimbatore. The role involves handling customer requests and updating information through email, chat, data entry, and other back-office tasks without making or receiving customer calls.Roles and ResponsibilitiesHandle email and chat support.Perform data entry and maintain accurate records.Process customer requests and update information in the system.Verify documents and maintain data accuracy.Follow company procedures and meet quality targets.Skills RequiredBasic computer knowledge and typing skills.Good written communication skills in English.Attention to detail and accuracy.Basic knowledge of MS Office.Ability to work in a team.EligibilityFreshers and experienced candidates can apply.Minimum qualification: 12th pass or any degree, depending on company requirements.Willingness to work in a day shift.Work Location: Coimbatore, Tamil NaduShift Timing: Day Shift

Job Description: International Voice Process ExecutiveJob Title: International Voice Process ExecutiveExperience: Minimum 2 YearsProcess: International Voice CallingShift: US Shift (Night Shift)Week Off: Rotational Week OffEmployment Type: Full-TimeJob SummaryWe are looking for experienced International Voice Process Executives with a minimum of 2 years of experience in international voice calling. The ideal candidate should have excellent communication skills, strong customer-handling abilities, and the flexibility to work in US shifts with rotational weekly offs.Key ResponsibilitiesHandle inbound and/or outbound international customer calls professionally.Communicate effectively with international customers and provide accurate information and assistance.Understand customer requirements, resolve queries, and provide appropriate solutions.Maintain high standards of customer service and customer satisfaction.Handle customer complaints and escalations efficiently.Achieve daily, weekly, and monthly performance targets, including call quality, productivity, and customer satisfaction.Maintain accurate customer records and update call details in the system.Follow company policies, process guidelines, and quality standards.Required Skills and QualificationsMinimum 2 years of experience in an International Voice Process.Excellent verbal communication skills in English.Good listening, interpersonal, and customer-handling skills.Ability to handle international customers professionally.Basic computer knowledge and familiarity with CRM or calling tools.Strong problem-solving and decision-making abilities.Ability to work under pressure and meet performance targets.Shift RequirementsMust be willing to work in US shifts / night shifts.Must be comfortable working with rotational weekly offs.Should be flexible with shift timings based on business requirements.Preferred Candidate ProfileCandidates with prior experience in international BPOs, customer support, customer service, or international sales calling.Immediate joiners or candidates with a short notice period will be preferred.Interested candidates can apply with their updated resumes at mohit.kumar@firstmeridianglobal.com

Key ResponsibilitiesManage and maintain company records, documents, and databases.Perform data entry and ensure accuracy of information.Prepare daily, weekly, and monthly reports.Handle emails, internal communications, and documentation.Coordinate with HR, sales, operations, and other departments.Maintain customer/client and employee records.Verify and update data in company systems.Prepare invoices, forms, statements, and other office documents when required.Follow up on pending documents and internal tasks.Assist management and other departments with administrative work.Maintain confidentiality of company and client information.Ensure smooth day-to-day back-office operations.Required SkillsBasic knowledge of MS Word, MS Excel, and Google Workspace.Good communication and coordination skills.Good typing and data-entry skills.Attention to detail and accuracy.Basic computer and internet knowledge.Ability to manage multiple tasks and meet deadlines.Positive attitude and willingness to learn.EligibilityMinimum qualification: 12th Pass / Graduate.Freshers can apply.Candidates with back-office, data-entry, administration, or office coordination experience will be preferred.Working Hours9:30 AM - 6:00 PMWorking Days: Monday to SaturdaySunday: Weekly OffWhat We OfferFixed monthly salaryPerformance-based incentives, where applicableTraining and learning opportunitiesCareer growth opportunitiesProfessional working environment

Key ResponsibilitiesMake outbound calls to prospective customers to promote products and services.Handle inbound customer inquiries and provide accurate product information.Generate and qualify leads through telephonic conversations.Fix appointments and schedule meetings for the sales team.Maintain and update customer databases and CRM records.Follow up with potential customers and nurture leads.Achieve daily, weekly, and monthly calling and conversion targets.Handle customer objections professionally and effectively.Collect customer feedback and share insights with management.Ensure a high level of customer satisfaction and service quality.

We are looking for a competent and experienced candidate with strong skills in MS Office, Excel, Word, and Tally.Key Responsibilities & Skills:Excellent working knowledge of MS Excel and MS Word.Strong hands-on experience with Tally and basic accounting activities.Good communication and interpersonal skills.Ability to communicate professionally with customers.Responsible for payment follow-ups and outstanding payment collection.Ability to maintain records, prepare reports, invoices, and other office documentation.Good coordination with customers and internal teams.Should be organized, responsible, and capable of handling tasks independently.Prior experience in accounts, billing, customer coordination, and payment follow-up will be preferred.

We are looking for a dedicated Calling Executive to join our team in Noida. This is a full-time position ideal for candidates with minimal work experience, who have completed at least 10th grade. As a Calling Executive, you will play a vital role in our communication efforts.nnKey Responsibilities:nn1. Customer Interaction: Make calls to customers to provide information about our products and services. You'll be the first point of contact, so clear communication is essential.nn2. Lead Generation: Identify potential customers and gather relevant information, helping the sales team to follow up on leads effectively.nn3. Feedback Collection: Engage with customers to collect feedback on products and services, which will help improve our offerings.nn4. Data Management: Maintain accurate records of calls made, customer interactions, and other relevant data to support our operations.nn5. Team Collaboration: Work closely with colleagues and report any challenges faced during calls to ensure a smooth workflow.nnRequired Skills and Expectations:nnCandidates should have strong communication skills, enabling them to convey information clearly and effectively. Basic computer skills are important for data management tasks. A proactive attitude, along with the ability to work in a team, is expected. We are looking for individuals who are eager to learn and grow within the company. As this role is office-based in Noida, punctuality and reliability are crucial to success.

We are seeking a Back Office Executive to join our team in Nashik. This role is suitable for both freshers and those with up to 3 years of experience. The ideal candidate will be responsible for various administrative tasks while working in a supportive environment.Key responsibilities include managing documentation, maintaining records, and handling computer-based tasks. You will also assist in coordinating internal communications to ensure smooth operations. Daily duties will involve checking emails, data entry, and providing general support to the front office as needed.Candidates should possess strong computer skills and proficiency in English to communicate effectively. Attention to detail and the ability to work under minimal supervision will be crucial for success in this position. This role requires working from our office on Sharanpur Road, with duties scheduled from 10 AM to 6 PM, Monday through Saturday, providing Sunday off. There will be a one-month internship period to familiarize yourself with the role, during which a stipend will be provided. We are looking for motivated individuals who are eager to learn and grow within the organization. If you are ready to embark on a fulfilling career as a Back Office Executive, we encourage you to apply.

We are looking for a motivated Customer Care Executive to join our team in SAS Nagar Mohali. This is a full-time position ideal for individuals with 0 to 1 year of experience. The role involves assisting customers and ensuring their satisfaction.nnKey Responsibilities:nn1. Customer Support: Provide timely and helpful responses to customer inquiries via phone, email, or live chat. Ensure that customers feel valued and heard.nn2. Issue Resolution: Assist customers in resolving their issues effectively. This may involve troubleshooting problems or working with other teams to find solutions.nn3. Product Knowledge: Maintain a strong understanding of our products and services to provide accurate information to customers. This knowledge will help in offering appropriate recommendations.nn4. Feedback Collection: Gather customer feedback regarding their experience and products. This information is crucial for improving services and customer satisfaction.nn5. Documentation: Maintain records of customer interactions and transactions. Accurate documentation is essential for tracking issues and ensuring follow-up.nnRequired Skills and Expectations:nnCandidates must have completed at least the 12th grade. Strong communication skills, both spoken and written, are essential for effective interaction with customers. A friendly and patient demeanor is important, along with the ability to work in a team. Basic computer skills are necessary to navigate customer support tools and maintain records. A willingness to learn and adapt in a fast-paced environment is also vital for success in this role.

Key Responsibilities: Handle porting and email processes. Make calls for appointment booking and confirmation. Coordinate with health check-up centers for appointments and case closures. Maintain and update daily reports, MIS, and trackers. Follow up on pending appointments and cases. Coordinate with internal teams and centers for smooth operations. Track and support customer conversion and closures. Ensure accurate and timely data entry and reporting.Required Skills: Good communication and coordination skills. Basic knowledge of MS Excel and email handling. Good follow-up and time-management skills. Ability to handle multiple tasks efficiently. Graduate in any discipline.

We are looking for an Accounts Executive to join our team in Bhikaji Cama, Delhi. The ideal candidate will have 3 to 4 years of experience in accounting and a graduate degree. This full-time position requires teamwork in an office setting.Key responsibilities include managing payroll processes, ensuring timely salary disbursements, and overseeing attendance tracking. The role also involves handling GST invoicing and ensuring compliance with various labor laws, including Provident Fund and Employees State Insurance regulations. The Accounts Executive will utilize MS Office and other computer applications to maintain accurate records and generate reports.Required skills include proficiency in computer applications and MS Office, as well as a solid understanding of GST invoicing and compliance with labor laws. Candidates should exhibit strong attention to detail, excellent organizational skills, and the ability to work effectively in a team environment.This role may require some physical document management but does not involve fieldwork or travel. Working hours are standard, with a typical Monday to Friday schedule. This position ensures a focused work experience in a dynamic accounting environment.

We are looking for a Supply Chain & Logistics Executive to manage the end-to-end movement of goods from suppliers to the warehouse and customers. The role involves supplier coordination, cost negotiation, inventory integrity, order dispatch, sample management, and timely response to customer queries while ensuring supply chain efficiency and cost optimization.Key Responsibilities:Ensure goods reach the warehouse within the planned ETA and maintain a maximum variance of 5 days for at least 90% of shipments.Coordinate with suppliers and negotiate material costs to achieve cost reductions or maintain existing cost levels.Negotiate with FTWZ partners to optimize logistics and handling costs.Maintain at least 95% accuracy between physical stock and book stock.Monitor inventory levels and achieve an inventory turnover ratio of 4 times per year.Identify slow-moving stocks that have remained unsold for more than 90 days and inform the Sales team by the 7th of every month.Ensure 90% of customer orders are dispatched within 24 hours of receiving the order.Ensure samples are dispatched to customers within 2 days of receiving the request from the Sales team.Track shipments, deliveries, inventory movement, and pending orders.Respond to customer queries within 24 hours of receiving the request.Identify opportunities to reduce supply chain costs and improve delivery timelines.Required Skills & Qualifications:Any Graduate / Diploma in Supply Chain, Logistics, Commerce, Business Administration, or a related field.2-5 years of experience in Supply Chain, Logistics, Procurement, Inventory, Warehouse, or Order Management.Strong knowledge of procurement, supplier coordination, logistics, and inventory management.Good understanding of warehouse and order fulfillment processes.Hands-on experience in inventory reconciliation and maintaining stock accuracy.Knowledge of inventory turnover and slow-moving inventory management.Ability to coordinate and track inbound and outbound shipments.Good knowledge of MS Excel and ERP/inventory management systems.Strong analytical, problem-solving, communication, and customer-handling skills.

Customer Support Executive Handle customer calls, queries, and complaints professionally.Provide accurate information and resolve customer issues.Maintain customer records and update details in the system.Coordinate with internal teams when required.Ensure good customer satisfaction and timely follow-up.Good communication skills and basic computer knowledge required.

Key ResponsibilitiesMake outbound calls to prospective and existing customers to promote products and services.Generate leads and convert inquiries into sales opportunities.Explain product features, benefits, and pricing to customers.Understand customer requirements and recommend suitable solutions.Follow up on leads, inquiries, and quotations to maximize conversions.Maintain accurate records of customer interactions and sales activities in CRM systems.Achieve individual and team sales targets.Handle customer objections professionally and effectively.Coordinate with internal departments to ensure smooth order processing and customer satisfaction.Prepare daily, weekly, and monthly sales reports.

Key ResponsibilitiesPlan, monitor, and control daily production activities to achieve production targets.Optimize production processes to improve efficiency, quality, and cost-effectiveness.Analyze production data and implement corrective actions to minimize losses and downtime.Coordinate with maintenance, quality, stores, and planning departments for smooth operations.Ensure adherence to quality standards, safety regulations, and company policies.Monitor machine performance and recommend process improvements.Prepare production reports and maintain accurate records.Implement Lean Manufacturing, 5S, Kaizen, and continuous improvement initiatives.Support new product development and production trials.Train and guide shop-floor operators on production procedures and best practices.

Key ResponsibilitiesEnter and update stock-related data in ERP, inventory management, or accounting software.Record inward and outward stock movements accurately.Maintain inventory records, stock ledgers, and transaction documentation.Coordinate with warehouse, stores, procurement, and sales teams regarding stock updates.Generate daily, weekly, and monthly inventory reports.Verify stock entries against physical stock records and supporting documents.Assist in stock audits, cycle counts, and inventory reconciliation activities.Monitor stock discrepancies and report variances to management.Ensure proper filing and maintenance of inventory-related documents.Support inventory planning by providing accurate stock information.Maintain data accuracy and confidentiality at all times.

We are looking for an Admin Executive to manage day-to-day office administration and facility operations. The ideal candidate should be capable of coordinating vendors, maintaining office assets and records, handling logistics, supporting employees, and ensuring a safe, clean, and efficient workplace.Key Responsibilities:Manage overall office administration and ensure a safe, clean, and efficient workplace.Coordinate housekeeping, security, maintenance, workspace allocation, and other facility requirements.Maintain office records, documents, supplies, and administrative processes.Manage vendors and service providers, including quotations, procurement, negotiations, and SLA compliance.Maintain company assets and conduct periodic asset audits, maintenance, movement, and disposal.Coordinate travel, transportation, logistics, courier, and dispatch requirements.Monitor administrative budgets, expenses, invoices, and vendor payments.Identify opportunities for administrative cost optimization.Ensure compliance with workplace health, safety, and regulatory requirements.Provide administrative support for employee onboarding and workplace readiness.Organize meetings, office events, and employee engagement activities.Required Skills & Qualifications:Any Graduate preferred.1-3 years of experience in office administration, facility management, or a similar role.Good knowledge of vendor and facility management.Experience handling procurement, quotations, negotiations, and vendor coordination.Strong organizational and time-management skills.Good communication and interpersonal skills.Basic knowledge of MS Office and administrative documentation.Ability to manage multiple administrative activities independently.Strong attention to detail and problem-solving skills.Male candidates preferred.

BPO Voice Process - Job DescriptionA BPO Voice Process involves handling customer interactions over the phone and providing professional, timely, and accurate support.Key ResponsibilitiesHandle inbound and/or outbound customer calls.Understand customer queries and provide appropriate solutions.Resolve complaints and service-related issues professionally.Maintain a polite, confident, and customer-friendly communication style.Verify customer information and update records in the system.Follow company policies, call-handling procedures, and quality standards.Document customer interactions accurately.Escalate complex issues to the appropriate team when required.Achieve assigned targets for productivity, quality, and customer satisfaction.Skills RequiredGood verbal communication skills in English.Clear pronunciation and active listening skills.Basic computer knowledge and typing skills.Ability to handle customers calmly and professionally.Problem-solving and multitasking abilities.Willingness to work in rotational shifts, if required.Typical Job ProfilePosition: Customer Support Executive / Voice Process ExecutiveIndustry: BPO / Customer ServiceProcess: Inbound / Outbound Voice ProcessExperience: Freshers and experienced candidates can applyWork: Customer calls, query resolution, complaint handling, and data updating.ContactFor job details and applications: 9043326222

Here's the same job description with the contact number added:## International Voice Process - Job DescriptionAn International Voice Process involves handling customer calls from international clients, primarily communicating in English and providing professional customer support.### Key Responsibilities- Handle inbound and outbound calls from international customers.- Understand customer concerns and provide accurate solutions.- Resolve customer queries, complaints, and service-related issues.- Communicate clearly and professionally with customers from different countries.- Maintain proper call etiquette and follow international customer service standards.- Verify customer details and update information in the CRM/system.- Document customer interactions and maintain accurate records.- Escalate complex issues to the appropriate department when required.- Meet daily, weekly, and monthly targets for quality, productivity, and customer satisfaction.### Skills Required- Excellent spoken English and communication skills.- Neutral accent and good pronunciation.- Strong listening and interpersonal skills.- Basic computer and typing knowledge.- Ability to handle difficult customers professionally.- Good problem-solving and multitasking skills.- Willingness to work in rotational/night shifts.### PositionJob Title: International Voice Process Executive / Customer Support ExecutiveProcess: International Voice ProcessType: Inbound / Outbound CallsCustomers: International ClientsExperience: Freshers and experienced candidates can apply.### Contact For Job Details & Applications: 9043326222

International Voice Process ExecutiveCompany: Spancore TechnologyLocation: Coimbatore, Tamil NaduEmployment Type: Full-TimeHandled international customer calls and provided professional support to customers from different regions. Understood customer requirements, resolved queries and complaints, provided accurate information, and maintained a high standard of communication and customer service.Key Responsibilities:Handle inbound and outbound international customer calls.Communicate professionally with customers from different countries.Understand and resolve customer queries and concerns.Provide accurate information about products and services.Maintain customer records and update call details.Follow company policies, process guidelines, and quality standards.Meet productivity, quality, and customer satisfaction targets.Escalate complex issues to the appropriate team when required.

Roles and ResponsibilitiesHandle outbound customer calls.Respond to customer queries in a professional manner.Provide accurate information about products and services.Maintain customer records and update call details.Resolve customer issues or escalate them when required.RequirementsGood communication skills in English or TeluguGood listening and customer handling skills.Basic computer knowledge and MS Office skills.Willingness to work in a voice process.

Looking for Male , Female Candidate for Agra Location with Better Salary Package.Fresher or Experienced Candidate both can Apply on this.Salary Package is Negotiable as per Knowledge or Experienced.

BPO Non-Voice Process - Job DescriptionA BPO non-voice process involves handling customer or business-related tasks without making or receiving phone calls. Employees primarily work through email, chat, data entry, back-office operations, and document processing.Key ResponsibilitiesRespond to customer queries through email or chat.Process and verify customer information and documents.Perform accurate data entry and data validation.Handle back-office tasks according to company procedures.Update customer records and maintain databases.Review and process requests, forms, or transactions.Meet daily productivity, quality, and accuracy targets.Follow company policies, data-security guidelines, and standard operating procedures.Escalate complex issues to the appropriate team when required.Skills RequiredGood written English and communication skills.Basic computer and MS Office knowledge.Good typing speed and accuracy.Attention to detail.Ability to work with repetitive tasks and deadlines.Basic problem-solving and analytical skills.

BPO Voice Process ExecutiveCompany: Spancore TechnologyLocation: Coimbatore, Tamil NaduEmployment Type: Full-TimeHandled customer calls and assisted customers with their queries, requests, and concerns. Provided clear information and suitable solutions while maintaining professional communication. Managed customer interactions efficiently, documented call details, followed process guidelines, and worked toward customer satisfaction and productivity targets.Key Responsibilities:Handle inbound and outbound customer calls.Understand customer requirements and provide appropriate assistance.Resolve customer queries and complaints professionally.Maintain accurate customer and call records.Follow company processes and quality standards.Meet daily productivity and performance targets.Escalate complex issues to the appropriate team when required.

International Voice Process ExecutiveCompany: Spancore TechnologyLocation: Coimbatore, Tamil NaduEmployment Type: Full-TimeHandled international customer calls and provided professional support to customers from different regions. Understood customer requirements, resolved queries and complaints, provided accurate information, and maintained a high standard of communication and customer service.Key Responsibilities:Handle inbound and outbound international customer calls.Communicate professionally with customers from different countries.Understand and resolve customer queries and concerns.Provide accurate information about products and services.Maintain customer records and update call details.Follow company policies, process guidelines, and quality standards.Meet productivity, quality, and customer satisfaction targets.Escalate complex issues to the appropriate team when required.

First Meridian hiring Announcement Urgent Hiring and immediate joiners preferred. Grab the opportunity .We're Hiring for one of our prestigious clients Job Title: Analyst Sales Operations(Bangalore)Work location: Domlur BangaloreWork Mode: Work From Office(3 days/week, 2 days WFH) (for female employee cab will be provided if shift timings are between 8pm to 6am)Candidates must be flexible for APJ, EMEA, and AMER shifts (assigned post-training)Interview Mode: Face-to-Face is MUSTJob Description:About Business Unit:Within the Master Data Governance (MDG) Organization, the purpose of the role is for driving operational efficiency, governance & accuracy within the MDG organization.Specifically, streamlining business processes and leveraging best practices.Role Overview:Focus is on centralizing administrative and system support functions and increasing our responsiveness to our business customers. The MDG analyst provides support to all Dell Technologies Business Units including but not limited to Sales, Services, Channels, Finance and other downstream clients.Key Responsibilities:Ability to work rotational hours APJ, US, EMEASupport and maintain all incoming MDG requestsComplete assigned daily requests in line with the defined SLAHandle customer escalations carry out root cause analysis on escalations with effective response timesAnalyze complex and disparate sets of data to make timely fact-based decisions and recommendationsAbility to engage with stakeholders to understand their needsAssist in preparing important KPIsProvide End of Quarter support aligning with key business units EOQ support structuresParticipate in regular team forums providing process improvement ideas and possible group training opportunitiesPrepare and deliver clear and well- organized presentations to stakeholders/team/leadershipGood team player with the ability to build rapport with stakeholders and fellow team members driving collaborative activities to achieve resultsPerforms other duties as requiredEssential Requirements:Strong English and local language spoken and writtenStrong analytical and customer service skillsExcellent organizational as well as multi- tasking skillsSelf-initiation and creative thinkingExcel and PowerPointHigh sense of urgencyDesirable Requirements:Proficient in MS Office applicationsSQL experience a plus but not requiredMandatory SkillsWorked in data management background,Handled any type of data.Support Experience, Working experience in Sales and/or Marketing domainExcellent verbal, and written communication skills.Multi-tasking capabilities, Stake holder management & engagement skills & real-time problem-solving skillIncubment should have worked in any international BPOLet me know if you know of anyone who would be a fit for this roleInterested candidates mail your resume : mohit.kumar@firstmeridianglobal.com