Senior Process Executive Jobs

Role PurposeThe Senior General Manager will lead and strengthen Site EHS (Environment, Health & Safety),Integrated Management Systems (IMS), and overall manufacturing quality to support thetransformation of the plant into a World Class Manufacturing (WCM) facility. The role will drive astrong systems- and process-oriented culture, ensure regulatory and standards compliance, andpartner closely with the VP - Operations to deliver sustainable operational excellence.Key Responsibilities1. Site EHS Leadership Provide strategic and operational leadership for Environment, Health & Safety across themanufacturing site. Ensure full compliance with statutory, regulatory, and corporate EHS requirements. Drive proactive safety culture through risk assessments, audits, incident investigations, andpreventive actions. Establish and monitor leading and lagging EHS KPIs; implement improvement plans. Champion zero-harm mindset and embed safety into all operational processes. Drive the organization to ZERO Incident Culture2. Integrated Management Systems (IMS) Own and continuously improve IMS framework (ISO 9001, ISO 14001, ISO 45001 and otherapplicable standards). Ensure audit readiness and successful certification/recertification. Standardize processes, documentation, and governance across the site. Drive digitalization and simplification of management systems where feasible. Build internal capability for robust system ownership across functions.3. Manufacturing Quality & Process Excellence Strengthen quality systems to ensure consistent product conformity and customer satisfaction. Lead root cause analysis and systemic corrective actions for quality issues. Drive process capability improvement, defect reduction, and cost of poor-quality reduction. Implement best practices in quality assurance, quality control, and process validation. Promote data-driven decision making across manufacturing operations.4. World Class Manufacturing (WCM) Transformation Partner with VP - Operations to develop and execute the sites WCM roadmap. Lead continuous improvement initiatives (Lean, Six Sigma, TPM, etc.). Identify productivity, efficiency, and waste reduction opportunities. Build a high-performance, continuous improvement culture across the plant. Benchmark against industry best practices and implement gap closure plans.5. Systems & Process Improvement Drive standard work, process discipline, and operational governance. Lead cross-functional improvement projects with measurable business impact. Improve process robustness, repeatability, and scalability. Ensure strong change management and sustainment mechanisms. Promote automation and digital initiatives where value-accretive.6. Stakeholder & Team Leadership Act as a key advisor to VP - Operations on site transformation priorities. Develop and mentor a high-performing EHS, Quality, and IMS team. Collaborate with Production, Maintenance, Supply Chain, HR, and Engineering. Engage with external auditors, regulatory bodies, and customers as required. Foster a culture of accountability, ownership, and continuous learning.Key Performance Indicators (KPIs) EHS incident frequency and severity rates IMS audit outcomes and compliance scores Cost of poor quality (COPQ) Process capability and defect reduction metrics WCM maturity progression Productivity and efficiency improvements Employee safety and quality engagement scoresQualifications & Experience Bachelors degree in Engineering (Mechanical / Industrial / Chemical or related). 15-20 years of manufacturing experience, with at least 5 years in a senior leadership role. Strong exposure to EHS, IMS, Quality, and Manufacturing Excellence. Proven track record in plant transformation or WCM/Lean deployment. Certified Lead Auditor (ISO standards) and/or Six Sigma Black Belt preferred.Key Competencies Strategic and systems thinking Strong process orientation Change leadership and transformation capability Data-driven decision making Influencing and stakeholder management High ownership and execution focus Continuous improvement mindsetBehavioural Expectations Champions safety and quality without compromise Drives discipline, rigor, and standardization Challenges status quo constructively Builds strong cross-functional alignment Demonstrates high integrity and accountability

We are seeking a detail-oriented Financial Process Associate to join our team in Chennai. This role is suited for candidates with 1 to 3 years of experience in finance and accounting processes.**Key Responsibilities:**- **Processing Transactions:** Review and process financial transactions accurately to ensure that all records are up to date, preventing any discrepancies.- **Data Entry:** Enter financial data into systems efficiently, maintaining high levels of accuracy to reflect correct financial information for reporting.- **Reconciliation:** Perform monthly reconciliations of accounts, identifying and resolving any variances in financial statements to maintain accurate records.- **Reporting:** Assist in the preparation of financial reports by collecting and organizing data, contributing to informed decision-making within the organization.- **Compliance:** Ensure compliance with financial regulations and internal policies, helping to uphold ethical standards within the finance department.**Required Skills and Expectations:**Candidates should have a solid understanding of basic accounting principles and familiarity with financial software. Attention to detail is essential, along with strong analytical skills to identify errors and trends. Effective communication skills are important for collaborating with team members and assisting in reporting tasks. A proactive attitude and the ability to work independently in a fast-paced environment are also key qualities we seek in our Financial Process Associate.

As a Customer Associate, you will play an important role in ensuring customer satisfaction and providing assistance during their shopping experience. Your main responsibilities will include:- **Customer Service**: Greet and assist customers who visit the store, answering their questions and ensuring they have a pleasant experience. Your friendly approach will help build lasting customer relationships.- **Product Knowledge**: Familiarize yourself with the products offered in-store to provide accurate information and recommendations to customers. This will help customers make informed decisions and enhance their shopping experience.- **Sales Support**: Help in promoting sales and offers to customers, encouraging them to take advantage of deals. Your efforts can directly influence the stores sales targets.- **Inventory Management**: Assist in organizing and maintaining the stores inventory. Keeping shelves stocked and products displayed neatly is crucial for a positive customer experience.- **Feedback Collection**: Gather customer feedback about their shopping experience and any suggestions they may have. This feedback is valuable for improving the stores services.Candidates for this position should:- Be female and have completed at least the 12th grade.- Have excellent communication and interpersonal skills to interact with customers effectively.- Be eager to learn and adapt quickly to a fast-paced retail environment.- Show initiative and a positive attitude, contributing to a team-oriented work environment.No prior experience is necessary; fresh candidates are welcome.

We are looking for a Bank Operation Executive to join our team in Chennai. The ideal candidate will assist with various banking operations and ensure smooth processing of transactions. This role is suitable for candidates who have recently completed their 12th grade and have a keen interest in banking.**Key Responsibilities:**- **Transaction Processing:** Handle daily banking transactions accurately and efficiently, ensuring that all operations comply with bank policies.- **Customer Support:** Provide exceptional service to customers by addressing their queries and concerns regarding banking products and services.- **Documentation:** Manage and organize necessary documentation for various banking processes, ensuring records are kept up to date.- **Compliance Monitoring:** Assist in ensuring that all operations meet regulatory and compliance standards set by the banking authorities.- **Team Collaboration:** Work closely with other departments to address any operational issues and improve service delivery.**Required Skills and Expectations:**Candidates should have excellent communication skills to interact with customers and team members effectively. A detail-oriented approach is essential for managing transactions and documentation accurately. Basic computer proficiency, particularly in MS Office, is necessary for daily tasks. An eagerness to learn and adapt to new situations is important, as banking operations can evolve frequently. Candidates should be punctual and reliable, demonstrating a strong work ethic and commitment to providing high-quality service. This full-time position requires working from the office, and experience in the banking sector is an advantage, but not mandatory, making it suitable for fresh graduates or individuals with minimal experience.

We are looking for a Customer Care Associate to join our team in Navi Mumbai. This entry-level position is ideal for those who are passionate about helping customers and providing excellent service.As a Customer Care Associate, your main responsibilities will include: - **Responding to Customer Inquiries:** You will handle questions and concerns from customers via phone, email, or chat, ensuring they receive accurate information in a friendly manner.- **Resolving Issues:** You will assist in troubleshooting problems and provide solutions to enhance customer satisfaction, demonstrating patience and problem-solving skills.- **Maintaining Records:** You will update customer information and document interactions in our system, ensuring all records are accurate and up-to-date.- **Working in a Team:** Collaborate with colleagues and other departments to achieve overall business goals while maintaining a positive work environment.The ideal candidate should have strong communication skills, both spoken and written. You should be able to listen carefully to customers and explain solutions clearly. A proactive attitude and the ability to stay calm under pressure are essential. Familiarity with computers and basic software applications will be important for inputting information and retrieving customer data. We welcome candidates with 0 to 1 year of experience, especially recent high school graduates. If you are eager to learn and grow in a customer-focused environment, we encourage you to apply.

We are hiring for the position of Tax Process Associate. Candidates should be comfortable working in both work modes as per business requirements and must be open to working in Night Shifts. The salary offered will be as per industry standards. Applicants should have a minimum of 1-2 years of experience in any domain along with good English communication skills. Graduates from any discipline are eligible to apply. Immediate joiners will be preferred for all selected candidates. The training duration will depend on the candidates learning ability and process requirements. We are looking for adaptable, detail-oriented, and proactive individuals who can work effectively in a fast-paced environment and maintain high levels of accuracy and professionalism.

As a Customer Care Associate, you will play a vital role in providing excellent support to our customers. Your primary focus will be to assist customers with their inquiries, ensuring they have a positive experience. **Key Responsibilities:**- **Customer Support:** Respond to customer queries via phone, email, or chat, ensuring prompt and friendly assistance.- **Issue Resolution:** Identify and solve customer problems efficiently, guiding them through solutions to enhance their satisfaction.- **Product Knowledge:** Maintain up-to-date knowledge of the products and services to provide accurate information to customers.- **Feedback Collection:** Gather feedback from customers to help improve services and products, contributing to overall business growth.- **Record Keeping:** Accurately document customer interactions and follow-up actions in the database for future reference.**Required Skills and Expectations:**- **Communication Skills:** You should have strong verbal and written communication skills to engage effectively with customers.- **Problem-Solving Skills:** Must be able to think critically and resolve issues quickly, ensuring customer satisfaction.- **Attention to Detail:** Ability to pay close attention to customer needs and concerns, providing tailored support.- **Technical Proficiency:** Familiarity with computers and basic software applications is necessary for managing customer interactions effectively.- **Team Player:** You should be able to work well within a team and support colleagues when needed.Candidates should have completed their 12th grade and must be male. This is a full-time position and will be conducted from home. No prior experience is required, making it an excellent opportunity for freshers.

We are looking for a dedicated Business Associate to join our team. This is a full-time position that allows you to work from home. Freshers are welcome to apply, and the only educational qualification required is a 10th pass.**Key Responsibilities:**- **Customer Interaction:** Communicate with customers to understand their needs, answer questions, and provide information about products or services. Good communication is essential for building rapport and trust.- **Data Management:** Maintain accurate records of customer interactions and transactions. This helps in tracking sales, understanding customer preferences, and improving service quality.- **Sales Support:** Assist in the sales process by providing relevant information to potential customers. This includes aiding in upselling and cross-selling products to maximize revenue.- **Market Research:** Conduct basic market research to identify trends and gather competitor information. This insight can help the team make informed decisions and improve offerings.- **Team Collaboration:** Work closely with team members to achieve common goals. Sharing ideas and strategies will enhance overall team performance.**Required Skills and Expectations:**- Strong communication skills, both verbal and written, to interact effectively with customers and team members.- Basic computer skills, including familiarity with email and office software, to manage data and communication efficiently.- Good organizational skills to manage tasks and maintain accurate records.- Ability to work independently and meet deadlines in a remote work setting.- A positive attitude and willingness to learn will greatly benefit the candidate in this role.

Customer Success Associate (French Bilingual) Location: Gurgaon (Work From Office) Company: Roche (Through Transcom) Salary: Up to 8.5 LPA Job Type: Full-TimeAbout the RoleWe are hiring French Bilingual Customer Success Associates to deliver exceptional customer support for a leading global healthcare client. If you're fluent in French (C1 Level) and have prior customer support experience, this is an excellent opportunity to build your career with an international organization.Key ResponsibilitiesProvide customer support through calls, emails, and chats in French and English.Resolve customer queries professionally and within defined timelines.Ensure high customer satisfaction through effective issue resolution.Build strong relationships with customers while maintaining service quality.Follow company policies, compliance guidelines, and quality standards.Maintain accurate documentation and complete follow-up on customer concerns.EligibilityUndergraduate or Graduate.Minimum 6 months of Customer Support experience.French Language Proficiency - C1 Level (Mandatory).Excellent verbal and written communication skills in French and English.Work Schedule & Benefits5 Days Working2 Rotational Week Offs9-Hour Rotational Shifts (247)Two-way Cab Facility (Hiring Zone)Competitive Salary up to 8.5 LPAOpportunity to work with a leading global healthcare client.Interview ProcessHR ScreeningOperations InterviewFrench Language Assessment (B2/C1 Mandatory)Client RoundOffer & Joining

We are looking for a dedicated Customer Care Associate to provide excellent service to our customers. This role is suitable for individuals with no prior experience up to four years of experience in customer service.**Key Responsibilities:**- **Handle Customer Inquiries:** Respond to customer questions and concerns via phone, email, or chat, ensuring timely and accurate information is provided.- **Resolve Issues:** Work on resolving customer complaints or issues by investigating problems and offering suitable solutions, fostering a positive customer experience.- **Process Orders:** Assist customers with placing orders, processing transactions, and tracking shipments, maintaining efficiency in order management.- **Maintain Customer Records:** Update and manage customer accounts in the database, ensuring all information is current and accurate for future interactions.- **Provide Product Information:** Educate customers about products and services, helping them make informed decisions based on their needs.**Required Skills and Expectations:**- A minimum educational requirement of a 12th-grade pass is needed to ensure basic communication skills.- Strong verbal and written communication skills are essential for interacting with customers clearly and professionally.- Candidates should have good problem-solving skills, allowing them to effectively find solutions to customer issues.- A friendly and approachable demeanor is important, as building rapport with customers enhances their experience.- Comfort using technology, including computers, email, and chat systems, is necessary for a successful remote work environment. This role offers an opportunity for growth and the chance to connect with customers from the comfort of your home.

job Title: International Voice Process ExecutiveJob Description:We are looking for enthusiastic and customer-focused individuals to join our team as International Voice Process Executives. The role involves handling inbound and outbound calls with international clients, providing excellent customer support, and ensuring customer satisfaction.________________________________________Key Responsibilities: Handle international voice calls (outbound) professionally Address customer queries and provide appropriate solutions Maintain a high level of customer satisfaction Follow company processes and quality standards Document call details accurately ________________________________________Eligibility Criteria: Good communication skills in English (mandatory) Willingness to work in night shifts Basic computer knowledge Freshers and experienced candidates can apply ________________________________________Benefits: Spot incentive Weekly incentive Monthly incentive Dinner will be provided by the company ________________________________________Venue: NandambakkamJob Role: Voice process Industry: BPOShift: Night shiftShift Timing: 7:00 PM to 4:30 AMWorking Days: Monday to FridayNote: Currently, cab facility is not available but we are providing conveyance amount for female candidates

We're Hiring Customer Service Associate (CSA) Bhopal Location: Gandhinagar, Bhopal Shift: Between 8:00 AM

We are seeking a Customer Service Associate to join our team in Mumbai. In this role, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience.**Key Responsibilities:**- **Customer Support:** Respond to customer questions via phone, email, or chat, providing timely and accurate information.- **Issue Resolution:** Handle complaints and issues effectively, working to resolve them to the customers satisfaction while following proper procedures.- **Product Knowledge:** Maintain a good understanding of our products and services to provide correct information and guidance to customers.- **Data Entry:** Accurately log customer interactions and feedback in our systems to help improve services and recordkeeping.- **Collaboration:** Work closely with other teams to address complex customer issues and contribute to team goals.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential to interact with customers effectively.- **Problem-Solving Abilities:** A proactive approach to identify issues and find solutions quickly enhances customer satisfaction.- **Team Player:** Willingness to work collaboratively with coworkers to improve service quality and team performance.- **Adaptability:** Ability to thrive in a fast-paced environment and adjust to changing priorities or demands.- **Basic Computer Skills:** Familiarity with computer systems and software is important for data entry and communication tasks.- **Positive Attitude:** A friendly and helpful demeanor is crucial for ensuring a great customer experience. This is a full-time position, and you will be required to work from the office. No prior experience is necessary, making this a great opportunity for freshers.

Job SummaryWe are looking for a motivated and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, providing product or service information, and ensuring a high level of customer satisfaction.Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, or in person.Resolve customer complaints and provide appropriate solutions within established timelines.Maintain accurate records of customer interactions and transactions.Provide information about products, services, policies, and procedures.Follow up with customers to ensure issues have been resolved satisfactorily.Coordinate with internal departments to address customer concerns efficiently.Meet customer service performance targets and quality standards.Identify customer needs and recommend suitable products or services when applicable.

Solve the Customer quires and give the solution through the call.Company - Globiva pvtHS / Graduate / Male / Female all eligible1 Yr Experience required on PaperSalary - 19000inhand - 15000 Attendance bonus -2000Incentive upto - 30000Job location - Kolkata Sector 5

Shift: Rotational Shifts (24/7 Environment)Eligibility : Fresher and Experience both would worksGood Communication - B2 levelMode of interview : 1st telephonic round with HR, 2nd operation round - Virtual, 3rd round F2F.

As a Process Associate, you will play a vital role in supporting various processes within the organization. Your primary focus will be on ensuring smooth operations and contributing to the teams efficiency. **Key Responsibilities:**- **Data Entry and Management:** Accurately input and maintain data into the system to ensure information is current and easily accessible for decision-making.- **Process Monitoring:** Keep track of various processes to identify any issues, ensuring that operations run smoothly and efficiently.- **Documentation:** Prepare and organize documents as required to maintain accurate records and facilitate quick retrieval when needed.- **Communication:** Collaborate with team members and other departments, providing updates on progress and raising any concerns to ensure a cohesive working environment.- **Problem Solving:** Address any discrepancies or issues that arise in processes by working through solutions and implementing corrective measures.**Required Skills and Expectations:**- Fresh graduates or individuals with relevant qualifications such as B.A, B.C.A, B.B.A, B.Com, B.Sc, or professional degrees are welcome to apply.- Strong attention to detail is essential to ensure accuracy in data management and documentation.- Good communication skills are necessary for effective collaboration with teammates and other departments.- Basic knowledge of computer applications is important for carrying out tasks efficiently.- A proactive attitude and the ability to adapt to changing environments will help you succeed in this role.

We are looking for a Customer Service Associate in Thane West to join our team. This position is open to candidates with 0 to 5 years of experience, and a minimum educational qualification of 12th pass is required. You will be working in an office environment on a full-time basis.**Key Responsibilities:**- **Assist Customers:** Help customers with their inquiries and complaints, ensuring all interactions are polite and helpful.- **Provide Information:** Clearly explain services and products to customers, answering any questions they may have.- **Resolve Issues:** Investigate customer issues thoroughly and offer effective solutions to ensure customer satisfaction.- **Maintain Records:** Keep accurate records of customer interactions and transactions in our system for future reference.- **Collaborate with Team:** Work closely with colleagues and other departments to ensure smooth service delivery and problem resolution.**Required Skills and Expectations:**- Strong communication skills are essential for effectively engaging with customers and resolving their issues.- A positive attitude and a willingness to help customers is crucial for this role.- Basic computer skills are necessary to manage customer records and use software applications.- Ability to work under pressure and handle multiple tasks simultaneously while maintaining professionalism.- A team-oriented mindset is important as collaboration with coworkers will be part of your daily duties. This role is ideal for someone looking to start or advance their career in customer service within a supportive team environment.

As an Operations Associate, you will assist the operations team in handling document automation tasks for US clients. This role is perfect for freshers who want to build expertise in legal operations, process automation, and workflow management.Key Responsibilities:Assist the team in preparing and automating legal documents under supervision.Support quality checks to ensure accuracy and compliance of documents.Collaborate with team members to understand client requirements and document standards.Maintain documentation, track tasks, and update reports for internal tracking.Learn about document automation tools and processes.Follow confidentiality and client-specific legal standards strictly.Actively participate in training sessions and team meetings to gain operational knowledge.Qualifications:Any UG / PG Graduates Basic understanding of documentation and operations workflows.Knowledge of MS Office suits.Interest in legal operations, process automation, or legal tech.Strong attention to detail and willingness to learn.Good communication and teamwork skills.

Join our team as an Associate IT Operations professional in Chennai. In this role, you will support our technology infrastructure while ensuring smooth daily operations. Your responsibilities will include:- **Monitoring Systems**: Regularly check IT systems and applications for any issues, ensuring they function effectively and meet service level agreements.- **Troubleshooting Issues**: Identify and resolve technical problems quickly, collaborating with other teams as needed to minimize downtime for users.- **User Support**: Assist team members with IT-related inquiries and issues, providing prompt and efficient customer service to enhance their experience.- **Documentation**: Maintain precise records of incidents and solutions in the IT ticketing system, enabling continuous improvement and knowledge sharing within the team.- **Process Improvement**: Contribute ideas for better operations, suggesting tools or methods that can enhance efficiency and improve user satisfaction.To succeed in this role, you should have:- **Educational Background**: A degree in Information Technology, Computer Science, or a related field is preferred.- **Technical Skills**: Familiarity with operating systems, networking concepts, and basic troubleshooting methodologies is essential.- **Communication Skills**: Strong verbal and written communication skills are important for collaborating with team members and assisting users effectively.- **Problem-Solving Ability**: A proactive approach to identifying issues and implementing solutions will be crucial.- **Team Player**: Being able to work well within a team is necessary, as you'll often coordinate with different departments to solve problems together. This is a full-time position based in our Chennai office. If you have 1-3 years of experience in IT operations, we invite you to apply.