Customer Relationship Manager Jobs

We are seeking a dedicated Customer Relationship Manager to join our team in Kolkata. This role is essential in maintaining and enhancing our relationships with clients, ensuring their needs are met and expectations exceeded.Key Responsibilities:- Client Communication: Engage with clients regularly to understand their needs and provide timely updates, helping build trust and rapport.- Problem Resolution: Address client concerns and issues swiftly, ensuring that they receive prompt and effective solutions.- Feedback Collection: Gather and analyze customer feedback to identify areas for improvement in products or services, contributing to overall customer satisfaction.- Data Management: Maintain accurate records of client interactions and transactions, ensuring that all information is up-to-date for future reference.- Team Collaboration: Work closely with other team members to share insights and strategies for improving customer experiences, fostering a cooperative environment.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication abilities are essential for effectively engaging with clients and conveying important information.- Interpersonal Skills: A friendly and approachable demeanor is crucial for building positive relationships and enhancing customer trust.- Problem-Solving Skills: Ability to think on your feet and resolve issues efficiently is important for maintaining customer satisfaction.- Attention to Detail: Staying organized and accurately managing client information will help ensure a smooth workflow.- Adaptability: Willingness to learn and adjust to changing customer needs and company policies as necessary. We welcome candidates who are eager to grow in the customer service field, with a strong commitment to delivering excellent service.

SME Relationship Manager Company: Talent Zone ConsultantJob Title: Senior SME Relationship Manager / SME Lending Relationship ManagerExperience: 8-10 YearsLocation: Bangalore / Mysore / ChennaiEmployment Type: Full-timeJob SummaryTalent Zone Consultant is looking for an experienced SME Relationship Manager with 8-10 years of experience in SME lending, business banking, NBFC, FinTech or financial services.The ideal candidate will be responsible for SME customer acquisition, credit assessment, loan sourcing, portfolio management and revenue growth. The role requires strong knowledge of working capital, business loans, term loans and secured/unsecured SME lending, along with the ability to build long-term relationships with SME clients.Current SME banking roles in Bangalore emphasize acquiring, growing and retaining profitable SME portfolios, structuring appropriate credit facilities and managing portfolio returns.Key ResponsibilitiesAcquire new SME/MSME customers through direct sourcing, referrals, channels and market outreach.Develop and maintain strong relationships with SME business owners, promoters and key decision-makers.Manage the complete lending lifecycle from lead generation to sanction and disbursement.Understand customer business models, financial requirements and working-capital needs.Conduct preliminary credit assessment and financial analysis of SME borrowers.Analyse financial statements, cash flows, banking transactions and repayment capacity.Prepare and coordinate credit proposals and loan documentation with Credit and Risk teams.Handle Working Capital Loans, Term Loans, Business Loans, LAP and other SME lending products.Coordinate with Credit, Operations, Legal, Risk and Collections teams for timely processing and disbursement.Manage and grow an existing SME lending portfolio while maintaining portfolio quality.Track customer repayment behaviour, exposure, delinquency and credit risk.Identify cross-sell and up-sell opportunities across lending, payments, cash management and other financial products.Achieve monthly/quarterly acquisition, disbursement, revenue and portfolio growth targets.Build relationships with DSAs, channel partners, brokers and referral networks.Monitor market trends, competitor offerings and emerging SME financing opportunities.Ensure compliance with internal policies, KYC requirements, credit guidelines and applicable regulations.Required SkillsCore Skills:SME Lending, MSME Lending, Business Banking, Credit Assessment, Credit Analysis, Loan Processing, Loan Origination, Customer Acquisition, Portfolio Management, Relationship Management, Business Development, Financial Analysis, Financial Statement Analysis, Working Capital Loans, Term Loans, Business Loans, LAP, Secured Lending, Unsecured Lending, Credit Appraisal, Credit Underwriting, Risk Assessment, Portfolio Growth, Revenue Growth, Cross Selling, Upselling, Channel Management, DSA ManagementAnalytical / Technology Skills:Financial Modelling, Credit Risk Analysis, Banking Analysis, Cash Flow Analysis, MS Excel, CRM, MIS Reporting, Portfolio Analytics, Business AnalyticsSoft Skills:Client Relationship Management, Stakeholder Management, Negotiation Skills, Communication Skills, Presentation Skills, Business Acumen, Market Development, Problem Solving, Target OrientationCandidate Profile8-10 years of experience in SME/MSME lending, business banking, NBFC, FinTech or financial services.Strong track record in SME customer acquisition and portfolio management.Hands-on experience in credit assessment and loan processing.Good understanding of financial statements, cash flow and borrower creditworthiness.Experience handling working capital and term lending products is preferred.Candidates with experience managing high-value SME portfolios will be preferred.Strong ability to acquire new customers while retaining and expanding existing relationships.Experience working with Credit, Risk, Operations and Collections teams.MBA/PGDM in Finance/Marketing or equivalent qualification preferred.

We are seeking a motivated Sales Manager to join our team in Biharsharif, Nalanda. This position is ideal for recent graduates or those with up to two years of experience in sales. As a Sales Manager, you will play a key role in driving sales and expanding our market presence.Key Responsibilities:1. Sales Strategy Development: Create effective sales strategies to reach potential customers and boost sales volume. Understand market trends to identify opportunities for growth.2. Team Management: Lead and inspire the sales team to meet and exceed sales targets. Provide guidance and support to help improve their performance.3. Customer Relationship Management: Build and maintain strong relationships with clients. Understand their needs to provide the right solutions and ensure customer satisfaction.4. Performance Reporting: Track and report on sales performance metrics regularly. Analyze data to identify areas for improvement and adapt strategies accordingly.5. Market Research: Conduct research to understand market dynamics and customer preferences. Regularly update the team on market information and competitor activities.Required Skills and Expectations:Candidates should possess strong communication and interpersonal skills to connect with clients and motivate team members. A results-oriented mindset is essential, along with the ability to analyze sales data and identify trends. Proficiency in basic computer applications is required, as well as a willingness to learn and grow within the sales domain. A passion for sales and customer service is crucial for success in this role.

Help customer to resolve there financial disputes consultant the customer about the proper loan process

We are looking for a motivated Sales Officer to join our team in Kaithal. The ideal candidate will have a passion for sales and customer service, with a strong willingness to learn. Key Responsibilities:- Identify and Reach Out to Customers: You will be responsible for finding potential customers and introducing our products or services to them, which helps to boost sales.- Build and Maintain Customer Relationships: Establishing strong relationships with customers is crucial. You will need to follow up with them regularly and ensure their needs are met.- Achieve Sales Targets: You will have specific sales goals to meet each month. Focusing on these targets will help in driving your sales performance and contribute to the overall team success.- Provide Product Knowledge: You will need to understand our products or services thoroughly and communicate their benefits to customers effectively.- Prepare Sales Reports: Regularly updating sales reports and tracking your performance will help understand market trends and improve strategies.Required Skills and Expectations:- Strong communication skills are essential to connect with customers and explain products clearly.- A proactive attitude with the ability to learn quickly and adapt to new situations.- Good negotiation skills that will help in closing deals successfully.- A basic understanding of sales principles and techniques will be beneficial, but not mandatory. - Must be a male candidate and have completed at least the 12th grade, with no previous experience required.

We are looking for a Customer Relationship Executive based in Ghaziabad to join our team. This role is ideal for female candidates with 0 to 1 year of experience and requires a 12th-grade pass. As a Customer Relationship Executive, you will play a vital role in maintaining strong relationships with our customers and ensuring their satisfaction.Key Responsibilities:- Customer Support: Assist customers with inquiries and issues, providing prompt and effective solutions to enhance their experience.- Relationship Building: Develop and maintain positive relationships with customers through regular communication and personalized service.- Feedback Collection: Gather customer feedback and share insights with the team to help improve our products and services.- Record Keeping: Maintain accurate records of customer interactions and transactions to ensure a comprehensive understanding of customer needs.- Coordination with Teams: Collaborate with different departments to resolve customer issues and provide a seamless experience.Required Skills and Expectations:The ideal candidate should have strong communication skills to effectively interact with customers. Patience and a friendly attitude are essential for understanding and addressing customer concerns. Basic computer skills, including familiarity with MS Office, are required to manage records and communications efficiently. Attention to detail is vital for accurately documenting customer interactions and feedback. A genuine desire to assist customers and improve their experience is crucial for success in this role.

As a Customer Care Executive, you will be the first point of contact for our customers, providing them with support and assistance to ensure a positive experience.Key Responsibilities:1. Customer Interaction: Engage with customers via phone, email, or chat to address their inquiries, resolve issues, and provide product information in a friendly and professional manner.2. Issue Resolution: Listen carefully to customer complaints or concerns and work towards a satisfactory resolution, ensuring that each interaction leaves the customer feeling valued and respected.3. Product Knowledge: Maintain up-to-date knowledge of our products and services, allowing you to offer accurate information and guidance to customers.4. Feedback Collection: Gather customer feedback and report it to the management team to help improve services and products.5. Record Maintenance: Update customer records and documents in the system accurately to ensure reliable data management.Required Skills and Expectations:Candidates should possess excellent communication skills, enabling them to interact effectively with customers. A strong problem-solving mindset is essential to manage and resolve issues promptly. A friendly and positive attitude is crucial for creating a welcoming experience for customers. Basic computer skills are necessary for documentation and record-keeping, and the ability to work in a team-oriented environment is key to succeeding in this role.

Job detail: Back Office AssistantCompany: tic pvt ltd Location: Velachery, chennai.Work timeing: 9 am to 4pmRole: network based on office workSalary: Freshers 18k to 25k experience 25k to 30kRoom Accommodation company charge.

We are seeking a highly organized, detail-oriented Holiday Package Curator & Reservation Manager to join our travel team. This dual-responsibility role requires a passion for crafting bespoke travel experiences and the technical expertise to execute seamless bookings. You will be entirely responsible for designing, pricing, and booking both domestic and international travel itineraries.Key Responsibilities1. Itinerary Curation & DesignTailor-made Packages: Design unique, end-to-end domestic and international holiday itineraries based on client preferences.Supplier Research: Source, evaluate, and negotiate with local destination management companies (DMCs), hotels, and local guides.Costing & Pricing: Calculate accurate package costs, manage profit margins, and generate competitive client quotes.Trend Analysis: Keep up-to-date with global travel trends, visa changes, and new hot spots to offer fresh travel ideas.2. Reservation & Operations ManagementEnd-to-End Bookings: Handle complete booking files for flights, hotels, resorts, and local taxi/transportation networks.Global Systems: Manage both domestic regional bookings and complex international multi-city transport linkages.GDS & Portal Utilization: Use Global Distribution Systems (GDS) and B2B travel portals for flight and hotel ticketing.Documentation: Issue flight tickets, hotel vouchers, travel insurance, and comprehensive daily itineraries to clients.3. Client Support & CoordinationPre-Travel Briefing: Advise clients on mandatory visa rules, currency guidelines, and country-specific travel protocols.On-Trip Assistance: Act as the primary point of contact to resolve real-time booking changes, flight delays, or emergencies.Required Skills & Qualifications* Experience: Minimum 1 yr

We are seeking a dedicated Customer Service Manager to lead our customer support team in Patna, India. The ideal candidate will have 1 to 4 years of experience in customer service and should be a female with at least a 12th-grade education. This full-time position requires the individual to work from the office.In this role, you will oversee customer service operations, ensuring that our customers receive the highest level of support. You will manage a team, train new staff, and implement strategies to improve customer satisfaction.Key responsibilities include:- Team Leadership: Lead, motivate, and develop a team of customer service representatives to ensure effective performance.- Customer Support: Address customer inquiries and complaints efficiently, ensuring timely resolution to enhance customer experience.- Process Improvement: Analyze current customer service processes and work on enhancing them to boost productivity and satisfaction.- Reporting: Track and report on key performance metrics to gauge team performance and customer happiness.Candidates should possess excellent communication skills, a positive attitude, and strong problem-solving abilities. Ability to manage stress and work effectively under pressure is important. Proficiency in computer applications and basic customer service tools is expected. A strong focus on team collaboration and customer relationships is essential in this role.

As a Customer Relationship Officer, you will play a vital role in managing and enhancing customer interactions. Your main objective will be to ensure excellent service and support for our clients, fostering lasting relationships. Key Responsibilities:- Client Interaction: Engage with customers through phone, email, or in-person to understand their needs and provide appropriate solutions.- Issue Resolution: Address customer complaints and inquiries promptly to maintain satisfaction and ensure a positive experience.- Follow-Up: Regularly check in with clients to ensure they are content with our products and services and to identify opportunities for improvement.- Record Keeping: Maintain detailed records of customer interactions, feedback, and transactions to aid in future communications and service enhancements.- Collaboration: Work closely with other departments to ensure a seamless customer experience and quick resolution of issues.Required Skills and Expectations:Candidates should possess strong communication skills, with the ability to articulate clearly and listen attentively. Excellent problem-solving abilities are necessary to address customer concerns effectively. Successful candidates should demonstrate a friendly demeanor and have a positive attitude while interacting with clients. Being detail-oriented is crucial for maintaining accurate records and follow-ups. A minimum experience of 2 to 5 years in customer service is essential, ideally in a role focused on relationship management. Additionally, candidates should have at least completed the 12th grade. You should be comfortable working in an office environment and adapt well to the demands of a customer-focused role.

HM Agri One India LLP is hiring an Agriculture Sales Officer for Azamgarh. The candidate will be responsible for field sales, farmer relationship management, lead generation, product promotion, customer follow-up, and achieving sales targets.Qualification: B.Sc./M.Sc. Agriculture or Horticulture with 3-5 years of relevant experience. Good communication and field-sales skills required.Salary: 8,000-18,000 + IncentivesTraining: 1 MonthStay Support: Provided by CompanyLocation: Azamgarh, Uttar Pradesh

We are looking for a dedicated Customer Relationship Officer to join our team in Kengeri, Bangalore. This role is ideal for individuals with a passion for customer service who are looking to start or develop their careers in a supportive environment.As a Customer Relationship Officer, you will be responsible for managing customer interactions and ensuring a high level of satisfaction. Key responsibilities include:1. Handling Customer Queries: You will respond to customer inquiries through phone, email, or in-person, providing accurate information and resolving issues promptly.2. Building Relationships: Establish and maintain positive relationships with customers to foster trust and loyalty, encouraging repeat business.3. Documentation and Reporting: Maintain accurate records of customer interactions and transactions in order to track issues and ensure effective follow-up.4. Feedback Collection: Gather customer feedback to identify areas for improvement and relay this information to the management team for service enhancement.To succeed in this role, candidates should possess excellent communication skills, a friendly and approachable demeanor, and the ability to handle customer complaints with patience and professionalism. A strong willingness to learn and the ability to work as part of a team are also essential. Previous experience in customer service is beneficial but not mandatory, making this a great opportunity for fresh graduates or individuals looking to start their careers.

Job Title: Customer Care ExecutiveLocation: Gurgaon, HaryanaJob Type: Full-timeJob Description:We are looking for a skilled and motivated Customer Care Executive to join our team in Gurgaon. The ideal candidate will be responsible for providing excellent customer service, resolving queries, and ensuring customer satisfaction.Key Responsibilities:- Handle inbound and outbound customer calls in a professional manner.- Address customer inquiries and resolve issues promptly and accurately.- Maintain records of customer interactions and transactions.- Escalate unresolved issues to the appropriate departments.- Follow up to ensure complete resolution of customer concerns.- Provide information about products, services, and promotions.- Achieve individual and team targets for customer satisfaction and service quality.- Maintain a positive, empathetic, and professional attitude toward customers at all times.Requirements:- Graduate in any discipline.- Proven customer support experience or experience as a client service representative preferred.- Excellent communication skills in English and Hindi.- Ability to multi-task, prioritize, and manage time effectively.- Strong problem-solving skills and attention to detail.- Proficient in MS Office and CRM systems.

URGENT HIRING: SALES MANAGER (KOLKATA)Shriram Life Insurance is urgently seeking a dynamic and results-oriented professional to join our team as a Sales Manager for our Kolkata location.Key Responsibilities:* Lead and manage a team of sales professionals.* Achieve and exceed sales targets for life insurance products.* Develop and implement strategic sales plans.* Provide training and mentorship to the sales team.* Build and maintain strong relationships with clients and partners.Requirements:* Proven experience in sales management, preferably in the life insurance industry.* Strong leadership and team management skills.* Excellent communication and interpersonal abilities.* Result-oriented mindset with a track record of achieving targets.* Bachelor's degree is preferred.Contact Information:For any inquiries, please contact us at 9477223934.

** Relationship Manager / Senior Relationship ManagerJob Location: ChennaiEmployment Type: Full-TimeExperience: Minimum 2 yearsIndustry Experience: Real Estate, Telecom, BFSI, Credit Cards, Fintech, Wealth Management, Call Center, or Retail## Job OverviewWe are hiring Relationship Managers / Senior Relationship Managers for a customer-facing role in the matrimony and relationship services industry.The selected candidate will be responsible for understanding customer requirements, providing personalized service, managing customer relationships, retaining customers, converting prospects, and assisting members in finding suitable partners.## Key Responsibilities* Welcome customers onboard and create member profiles.* Understand members' preferences, expectations, and requirements.* Identify the unique needs of each customer.* Search, screen, and shortlist suitable profiles.* Establish contact and initiate meetings between members.* Build and maintain strong customer relationships.* Provide a premium and personalized customer experience.* Manage an assigned customer portfolio with regular follow-ups.* Ensure customer retention and satisfaction.* Convert prospects into customers.* Achieve a target of 2 fresh sales per month.* Meet defined service and performance metrics.## Candidate Requirements* Minimum 2 years of experience in a customer-facing role.* Experience in call center, retail, real estate, telecom, BFSI, credit cards, fintech, or wealth management is preferred.* Excellent command of English.* Fluency in the relevant regional language, particularly Telugu/Tamil, as applicable to the location.* Strong communication and listening skills.* Customer-service-oriented approach.* Good persuasion and influencing skills.* High emotional intelligence and empathy.* Ability to understand and analyze customer requirements.* Good presentation and executive presence.* Professional telephone and business etiquette.* Self-driven, proactive, and willing to learn.* Ability to work under pressure and manage stress.* Strong integrity, honesty, and respect for customers.

Position: Senior Relationship Manager Experience: 7+ YearsLocation: Bengaluru, KarnatakaEmployment Type: Full-timeJob DescriptionTalent Zone Consultants is looking for an experienced Senior Relationship Manager for a leading BFSI organization in Bengaluru. The candidate will be responsible for managing and growing an existing client portfolio, acquiring new customers, increasing revenue and wallet share, and providing suitable banking/financial solutions.Key ResponsibilitiesManage and deepen relationships with existing corporate, business, HNI or affluent clients.Identify and acquire new-to-bank customers through market mapping, referrals and networking.Drive revenue, portfolio growth, customer acquisition and wallet-share targets.Understand client business/financial requirements and recommend appropriate banking and financial products.Cross-sell products such as loans, working-capital facilities, trade finance, cash management, insurance, investments and other banking solutions.Develop and execute client acquisition and relationship-growth strategies.Conduct regular client meetings, portfolio reviews and business discussions.Coordinate with Credit, Risk, Product, Operations and Compliance teams to ensure smooth delivery of solutions.Prepare business proposals and support credit appraisal/structuring wherever applicable.Monitor portfolio performance, customer satisfaction and potential business/risk issues.Maintain strong knowledge of market trends, competitor offerings and BFSI products.Ensure adherence to KYC, AML, RBI regulations, internal policies and responsible-sales practices.Maintain accurate customer records, pipeline reports and MIS.Meet and exceed individual and team business targets.Candidate Requirements7+ years of relevant experience in Relationship Management, Corporate Banking, Business Banking, Retail/Commercial Banking, Wealth Management, NBFC or Financial Services.Graduate degree required; MBA/CA preferred for corporate/business banking roles.Proven track record of client acquisition, portfolio growth and revenue generation.Strong understanding of banking products and financial solutions.Experience managing high-value/corporate client relationships preferred.Strong negotiation, presentation and stakeholder-management capabilities.Ability to independently manage targets, client portfolios and business development activities.

Position: Senior Medical RepresentativeExperience: 5+ YearsLocation: Bengaluru, KarnatakaEmployment Type: Full-timeJob DescriptionTalent Zone Consultants is looking for an experienced Medical Representative for a leading pharmaceutical/healthcare organization in Bengaluru. The candidate will be responsible for promoting pharmaceutical products, generating prescriptions, developing strong relationships with doctors and healthcare professionals, managing the assigned territory, and achieving sales targets.Key ResponsibilitiesPromote and detail pharmaceutical/healthcare products to doctors, specialists, hospitals, clinics and pharmacists.Conduct regular field visits and maintain effective coverage of the assigned territory.Build and maintain strong professional relationships with doctors, pharmacists, hospitals, stockists and distributors.Achieve monthly, quarterly and annual sales and prescription-generation targets.Conduct product detailing and communicate product benefits, indications and relevant scientific information.Monitor product availability at pharmacies, distributors and hospital counters.Conduct RCPA/market analysis and track competitor products, pricing and promotional activities.Identify new business opportunities and expand the customer base within the territory.Organize and participate in CMEs, doctor meetings, conferences and promotional activities.Support new product launches and execute company marketing strategies.Maintain accurate doctor/customer databases, daily call reports and sales MIS.Provide regular market intelligence and customer feedback to the Area Sales Manager.Coordinate with distributors and internal teams to ensure product availability and smooth order fulfilment. Current Bengaluru MR roles commonly include doctor calls, prescription generation, RCPA, product detailing, distributor coordination and territory sales.Candidate Requirements5+ years of experience in pharmaceutical sales, medical sales or healthcare sales.B.Pharm, D.Pharm, B.Sc., M.Sc., Life Sciences or related qualification preferred.Strong knowledge of pharmaceutical products and relevant therapeutic areas.Existing relationships/network with doctors, hospitals, clinics and pharmacies in Bengaluru preferred.Proven track record of achieving sales targets.Willingness to travel extensively within the assigned territory.Valid two-wheeler and driving licence preferred/required for field-based roles.Kannada and English communication skills preferred for Bengaluru territory roles.

We Re Seeking An Experienced Jewellery Store Manager to Lead Our Team and Ensure the Smooth Operation of Our Store. You Will Be Responsible for Managing Staff, Driving Sales, Overseeing Inventory, and Delivering Exceptional Customer Service. if You have a Passion for Jewellery and Strong Leadership Skills, We Want to Hear from You!requirements:retail Management Experienceexcellent Customer Service and Communication Skillsability to Meet Sales Targets and Manage Store Operations