Job Title: Call Center ExecutiveLocation: BhubaneswarDepartment: Customer ServiceJob Summary:The Call Center Executive will be responsible for handling customer inquiries, resolving customer complaints, and providing information about products and services. The role involves managing a large volume of inbound and outbound calls in a timely manner, following communication scripts, and ensuring excellent service standards.Key Responsibilities:1. Handle Inbound and Outbound Calls:Manage large amounts of inbound and outbound calls in a timely manner.Follow communication scripts when handling different topics.2. Customer Service:Identify customers needs, clarify information, research every issue, and provide solutions.Resolve customer complaints, providing appropriate solutions and alternatives within the time limits.3. Product Knowledge:Maintain a thorough knowledge of the company's products and services.Keep up to date with product and service information and updates.Qualifications:High school diploma or equivalent; a degree in a related field is a plus.Skills:Strong organizational skills and attention to detail.