Key Responsibilities:1. Assist passengers during check-in process: This includes issuing boarding passes, checking baggage, and guiding passengers through security procedures at the airport.2. Provide assistance to passengers with special needs: Help passengers with disabilities, elderly passengers, or unaccompanied minors in boarding and deplaning the aircraft.3. Coordinate aircraft turnaround activities: Ensure smooth operations by coordinating with the cabin crew, ground crew, and flight crew for timely departure and arrival of flights.4. Handle customer queries and complaints: Address passenger concerns, provide information about flight schedules, delays, and amenities, and resolve any issues that may arise during travel.5. Ensure safety and security protocols are followed: Vigilantly monitor passengers and baggage to prevent any security threats and respond to emergencies or incidents as per airline procedures.6. Assist in boarding and deplaning procedures: Organize boarding queues, assist passengers with seating arrangements, and ensure a smooth disembarkation process at the destination airport.Required Skills and Expectations:- Excellent interpersonal skills to communicate effectively with passengers and colleagues.- Ability to work well under pressure and handle stressful situations calmly.- Strong attention to detail and ability to multitask in a fast-paced environment.- Knowledge of airport operations, airline industry regulations, and safety protocols.- Prior experience or training in hospitality, aviation, or related fields is preferred.- Willingness to work in shifts, weekends, and holidays as per the airline's schedule.