- airport operation: assisting in the smooth operation of airport activities such as check-in, boarding, and baggage handling.
- housekeeping: ensuring cleanliness and hygiene within the aircraft cabin and restrooms for the comfort of passengers.
- internal communication: communicating effectively with the cabin crew team and other departments to ensure seamless coordination during flights.
- air ticketing: handling ticketing procedures, seat allocation, and assisting passengers with boarding passes.
- ground staff activities: collaborating with ground staff for efficient pre and post-flight activities like security checks and aircraft preparation.
- aviation: understanding and complying with aviation regulations, safety procedures, and emergency protocols to ensure passenger safety.
- aviation security: maintaining a vigilant eye on cabin security and responding promptly to any security threats or emergencies.
- personality development: maintaining a positive and professional demeanor, providing excellent customer service, and resolving passenger issues with tact and diplomacy.
- ground management: assisting in the overall management of ground operations, including coordinating with ground crew and ensuring timely departures and arrivals.
skills and expectations:
- excellent communication and interpersonal skills.
- ability to work in a fast-paced environment and handle stressful situations calmly.
- strong customer service orientation and a friendly, welcoming attitude.
- attention to detail and ability to follow strict safety protocols.
- flexibility to work on different shifts, weekends, and holidays.
- physical fitness and ability to stand for long periods and lift heavy luggage.
- understanding of teamwork and willingness to collaborate with colleagues for efficient operations.