- Airport Operation: Assisting in the smooth operation of airport activities such as check-in, boarding, and baggage handling.
- Housekeeping: Ensuring cleanliness and hygiene within the aircraft cabin and restrooms for the comfort of passengers.
- Internal Communication: Communicating effectively with the cabin crew team and other departments to ensure seamless coordination during flights.
- Air Ticketing: Handling ticketing procedures, seat allocation, and assisting passengers with boarding passes.
- Ground Staff Activities: Collaborating with ground staff for efficient pre and post-flight activities like security checks and aircraft preparation.
- Aviation: Understanding and complying with aviation regulations, safety procedures, and emergency protocols to ensure passenger safety.
- Aviation Security: Maintaining a vigilant eye on cabin security and responding promptly to any security threats or emergencies.
- Personality Development: Maintaining a positive and professional demeanor, providing excellent customer service, and resolving passenger issues with tact and diplomacy.
- Ground Management: Assisting in the overall management of ground operations, including coordinating with ground crew and ensuring timely departures and arrivals.
Skills and Expectations:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle stressful situations calmly.
- Strong customer service orientation and a friendly, welcoming attitude.
- Attention to detail and ability to follow strict safety protocols.
- Flexibility to work on different shifts, weekends, and holidays.
- Physical fitness and ability to stand for long periods and lift heavy luggage.
- Understanding of teamwork and willingness to collaborate with colleagues for efficient operations.