After Sales Service Job Vacancies in Nashik

Key ResponsibilitiesInstallation & Commissioning: Oversee and execute the correct installation, testing, and commissioning of new machinery, equipment, or automation systems at customer sites.Breakdown Troubleshooting: Respond promptly to customer service calls, diagnose technical faults (mechanical, electrical, or electronic), and perform real-time repairs to minimize client downtime.Preventive Maintenance: Schedule and conduct regular preventive maintenance visits under Annual Maintenance Contracts (AMC) to optimize equipment performance and longevity.Technical Training: Conduct operational and basic maintenance training for the client's on-site operators and engineers post-installation.Spares Management: Identify required spare parts during service visits, coordinate with the internal inventory/sales team to raise quotes, and ensure timely replacement.Service Documentation: Maintain accurate and detailed service reports, customer sign-offs, root-cause analysis (RCA) records, and log details into the company service CRM.Customer Relationship Management: Act as the primary technical point of contact, resolving customer grievances professionally and identifying opportunities for AMC renewals or product upgrades.

Full Job description :Opportunity for ITI / Diploma qualified Engineer with hands on experience of repair & maintenance of battery operated MHE used in Warehouses (e.g. Stacker, Pallet Truck, Battery Forklift, Diesel Forklift, Reach Truck & tow truck), with knowledge and experience of executing maintenance activities at customer site independently, problem solving ability with optimal cost to customer.We are seeking a skilled and dedicated Service Engineer with expertise in MHE maintenance to join our team. The Service Engineer will play a crucial role in ensuring the operational efficiency and safety. The successful candidate will be responsible for conducting service check-ups, performing preventive maintenance, executing repairs, attending breakdown and maintaining accurate documentation. This role involves working from our office as well as regular site visits.Responsibilities : # Attend assigned service calls at customer site# Identify faults & provide solution independently using skills & experience# Regular Preventive and routine Maintenance service work at customer site# Attend assigned breakdown complaint# Identify spares required if any and recommend# Provide comprehensive feedback of service work to technical team.# Conduct regular service check-ups, diagnostics, and repairs on various MHE at client sites.# Collaborate with clients to understand maintenance needs and provide effective solutions.# Execute preventive maintenance plans, ensuring timely completion of tasks and adherence to maintenance schedules.# Conduct monthly audits of MHE conditions and identify areas for improvement or repair.# Provide technical guidance and support to clients on operation and maintenance best practices.# Maintain accurate records of maintenance activities, repairs, and services performed.#Daily / Weekly reporting to reporting manager on the progress of tasks assigned for the assigned area / customer base# Keep up-to-date with industry trends