Freshers & Experience || Full Time || Call Center Executive

Supportverse Opc Pvt Ltd

job overview

we are seeking energetic and articulate professionals to join our international voice process team. the ideal candidate will handle inbound and outbound calls for global clients, providing exceptional service and efficient solutions in a fast-paced environment.

key responsibilities

handle customer calls from international markets with professionalism and empathy.

provide accurate information, troubleshoot issues, and ensure prompt resolution.

maintain detailed call logs and customer interaction records in crm systems.

meet daily, weekly, and monthly performance metrics (quality, call volume, response time).

collaborate with team leads and quality analysts to improve service delivery.

follow standard scripts, processes, and compliance protocols while maintaining a natural conversational tone.

upsell or cross-sell services where applicable without compromising customer satisfaction.

required skills and qualifications

excellent verbal communication skills in english (neutral or international accent preferred).

strong active listening and problem-solving abilities.

basic computer literacy and familiarity with crm tools or call handling systems.

ability to work in rotational shifts, including night shifts for international time zones.

minimum 6 months to 1 year of experience in an international voice process (freshers with excellent communication skills may also apply).

preferred qualifications

prior experience in customer support, telesales, or bpo operations.

exposure to uk, us, or australian voice processes.

ability to multitask and work under pressure while maintaining service quality.

salary and benefits

competitive salary package based on experience and performance.

incentives and performance bonuses.

paid training and career growth opportunities.

transport allowance or home pickup/drop (as per company policy).

• Experience

  0 - 5 Years

• No. of Openings

  45

• Education

  12th Pass

• Role

  Call Center Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  RAnchi