141

Passenger Service Agent Jobs in India

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  • 0 - 1 yrs
  • 4.5 Lac/Yr
  • Patna
Aviation Ground Staff Activities
As an Airport Passenger Service Associate in Patna, India, you will play an important role in providing excellent customer service to airport passengers. This entry-level position is ideal for individuals looking to start their careers in the aviation industry.Key Responsibilities:- **Passenger Assistance**: Greet and assist passengers with their check-in, baggage handling, and boarding processes to ensure a smooth travel experience.- **Information Provision**: Provide timely and accurate information regarding flight schedules, gate changes, and airport services to keep passengers informed and comfortable.- **Customer Service**: Address passenger inquiries, complaints, and special requests efficiently and with a positive attitude, demonstrating commitment to exceptional service.- **Emergency Response**: Be prepared to follow emergency procedures and assist passengers during unexpected situations, ensuring their safety and well-being at all times.Required Skills and Expectations:Candidates should have completed at least the 10th grade and preferably have some experience in customer service, although training will be provided. Strong communication and interpersonal skills are essential, as you will be interacting with diverse groups of people. A friendly demeanor, patience, and problem-solving abilities will help you succeed in this fast-paced environment. Punctuality and reliability are crucial, as you will be working full-time on-site at the airport, contributing to a seamless travel experience for all passengers.
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Hiring For 12th Pass Freshers - Airport Passenger Service Associate

Aviindia Institute of Aviation and Hospitality Management

  • 0 - 1 yrs
  • 3.8 Lac/Yr
  • Kolkata
Aviation Ground Staff Activities Customer Service Executive
As an Airport Passenger Service Associate in Kolkata, you will provide essential support to passengers traveling through the airport. Your primary goal will be to ensure a smooth and pleasant experience for travelers.Key Responsibilities:- **Customer Assistance**: Serve as the first point of contact for passengers, helping them with check-ins, ticketing, and boarding procedures. You will provide information about flight schedules and gate changes.- **Luggage Handling**: Assist passengers with their luggage, ensuring it is checked in correctly and reaching the right destination. You will also help with lost and found items.- **Problem Solving**: Address any issues that passengers may encounter, such as missed flights or baggage discrepancies. You will be responsible for finding quick and effective solutions to help travelers.- **Safety and Security**: Adhere to all airport safety and security protocols, ensuring a secure environment for all passengers and staff.Required Skills and Expectations:Candidates should have completed their 12th grade and possess strong communication skills in English and Hindi. A friendly and positive attitude is essential, as you will be interacting with diverse passengers daily. Basic computer skills are required to assist with check-in processes and documentation. Being a team player and having the ability to work in a fast-paced environment is important. Flexibility in working hours, including weekends and holidays, is expected in this role.
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  • 0 - 4 yrs
  • 6.5 Lac/Yr
  • Ludhiana
Ground Staff Airport Staff Ground Staff Executive
As an Airport Ground Staff member, you will play a crucial role in ensuring the smooth operations and safe management of airport services. This position is ideal for individuals who are looking to start their career in the aviation industry and wish to work in a dynamic environment.**Key Responsibilities:**- **Passenger Assistance:** Help passengers with check-in, boarding, and baggage handling, ensuring a pleasant experience during their journey.- **Baggage Handling:** Safely load and unload luggage from aircraft, taking care to minimize damage and ensure proper handling.- **Customer Service:** Address passenger inquiries and concerns promptly while providing information about flight schedules and airport services.- **Coordination with Airlines:** Collaborate with airline representatives to facilitate smooth operations during busy periods, including flight departures and arrivals.- **Safety Protocols:** Adhere to all safety regulations and procedures to maintain a secure environment for both passengers and staff.- **Team Collaboration:** Work closely with other ground staff members, including security and maintenance teams, to ensure efficient operations at the airport.To succeed in this role, candidates should have strong communication skills, a friendly demeanor, and a customer-focused attitude. You should be able to work well in a team and handle stressful situations calmly. Being punctual and reliable is essential, along with a willingness to learn and adapt in a fast-paced environment. A positive attitude and the ability to work flexible hours are also important for this role.
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  • 0 - 1 yrs
  • 6.0 Lac/Yr
  • Kolkata
Airline Operations Ground Staff Activities Cargo Handling Aircraft Handling Airline Customer Service Airport Ramp
We are seeking an enthusiastic Airport Passenger Service Associate to join our team in Kolkata. In this role, you will assist travelers, ensuring they have a smooth and enjoyable experience at the airport.Key Responsibilities:1. **Customer Service:** Greet passengers warmly and assist them with their inquiries, complaints, or travel arrangements. Your friendly approach will help create a welcoming atmosphere.2. **Check-in Assistance:** Help passengers with the check-in process, including issuing boarding passes and handling baggage. This involves ensuring that all necessary procedures are followed for a hassle-free experience.3. **Information Provider:** Provide accurate flight information, including arrivals and departures, gate changes, and delays. Keeping travelers updated will help reduce confusion and anxiety.4. **Problem Resolution:** Address any issues or emergencies by communicating effectively with passengers and airport staff. Your ability to think quickly will help resolve situations calmly and efficiently.5. **Adherence to Policies:** Ensure that all airport and safety protocols are followed during your interactions with passengers, contributing to a secure environment.Required Skills and Expectations:Candidates should have a minimum educational qualification of 12th grade. A positive attitude, excellent communication skills, and the ability to work in a fast-paced environment are essential. Prior experience is not necessary, making this a great opportunity for fresh graduates eager to start their careers in the aviation industry. Flexibility in working hours is also expected, as airport operations can vary.
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  • 0 - 2 yrs
  • 5.5 Lac/Yr
  • Gwalior
Aircraft Maintenance Airline Operations Airport Operation Aviation Hospitality Aviation Security Ground Staff Activities Interpersonal Skills Ground Handling Cargo Handling Air Traffic Control Passenger Handling Airport Ground Handling Airport Cargo Ground Operation Ground Management Airport Ticketing Basic Computer Skills Customer Service Personality Development Aircraft Marshalling Baggage Claim Baggage Handling Boarding Procedures Flight Check-in Gate Operations
Join our team as an Airport Terminal Services Agent in Gwalior. This role is ideal for individuals looking to start their career in the aviation sector, where you will play a critical role in ensuring smooth airport operations and providing excellent service to passengers.Key Responsibilities:- **Passenger Assistance**: Greet and assist passengers with check-in procedures, ensuring a friendly and helpful experience as they begin their journey.- **Baggage Handling**: Safely manage passenger luggage, ensuring that all bags are properly tagged and processed to prevent loss or delays.- **Flight Information Management**: Keep passengers informed about flight schedules, gate changes, and other essential updates, providing timely information to reduce confusion.- **Problem Resolution**: Handle passenger inquiries and resolve issues related to bookings, delays, or lost luggage, maintaining a calm and professional demeanor at all times.- **Collaboration**: Work closely with the airline crew and other airport staff to maintain operational efficiency and support each other in delivering outstanding service.Required Skills and Expectations:Candidates should have a minimum educational qualification of 12th grade. A strong ability to communicate clearly and effectively is essential, along with great customer service skills. Being a team player, adaptable to changing environments, and capable of handling stressful situations will contribute to your success in this role. Prior experience is an advantage, but it is not mandatory, making this position suitable for recent graduates or those with limited work experience.
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Freshers For Ground Staff - Hyderabad

DPSR Consultancy Solutions

  • 0 - 6 yrs
  • 12.0 Lac/Yr
  • Hyderabad
Ground Staff Ground Staff Executive Ground Operations Staff Air Ticketing Executive Customer Relationship Executive Customer Relationship Officer Airport Passenger Service Associate Passport Checking Officer Ticket Checking Staff Ticket Support Executive Cabin Crew Air Cargo Air Hostess Ground Hostess Flight Attendant
We are seeking enthusiastic individuals for the role of Ground Staff in Hyderabad. This position is suitable for candidates with experience ranging from 0 to 6 years, and a minimum education of 12th pass is required. The job is full-time and will be based in the office. **Key Responsibilities:**- **Passenger Assistance:** Help passengers with check-in, boarding, and baggage handling, ensuring a smooth and pleasant travel experience. - **Ticketing Support:** Assist with ticket requests and confirmations, providing accurate information to customers regarding flight details and services.- **Baggage Services:** Manage the handling and transportation of luggage, ensuring it is loaded and unloaded safely and efficiently.- **Information Services:** Provide clear and timely information to passengers about flight schedules, delays, and any other inquiries, enhancing customer satisfaction.- **Safety and Security Compliance:** Adhere to safety regulations and security protocols to maintain a safe environment for passengers and staff.**Required Skills and Expectations:**Candidates should possess strong communication and interpersonal skills to interact with passengers effectively. A customer-centric attitude is essential to provide excellent service. Being organized and detail-oriented is crucial for managing tasks accurately. Basic knowledge of flight operations and airport procedures is beneficial, although not mandatory. Ability to work in a team and handle high-pressure situations is expected. Flexibility in work hours, including weekends and holidays, is important to meet operational demands.
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  • 0 - 5 yrs
  • 9.0 Lac/Yr
  • Mumbai
Airport Supervisor Airline Operations Passenger Support Airport Operation Airline Customer Service Aviation Good Communication Skills Problem Solving Customer Manager Staff Management Ground Operation Ground Manager Air Ticketing Officer Air Ticketing Air Ticketing Executive Air Ticketing Staff Airport Ticketing Executive Airport Ticketing Staff Airline Ticketing Airport Ground Staff Ground Staff Airline Ground Staff Air Port Ground Staff Ground Handling
We are looking for a dedicated Airport Manager to oversee daily operations at our Mumbai airport. This role is essential for ensuring a smooth travel experience for passengers and efficient functioning of airport services.As an Airport Manager, you will be responsible for managing various airport operations. You will coordinate with airlines, ground staff, and security to ensure all flights operate on time. Ensuring health and safety protocols are followed is crucial. You will handle passenger issues, work to resolve complaints, and improve customer satisfaction. Additionally, you will monitor resources, including staff and equipment, to optimize airport efficiency. Key responsibilities include:1. **Flight Coordination**: Manage the scheduling and ground handling of flights to minimize delays and enhance passenger services.2. **Team Management**: Supervise and train airport staff, ensuring that all employees understand their roles and responsibilities for effective operation.3. **Safety and Compliance**: Implement safety regulations and ensure compliance with aviation laws and standards.4. **Customer Service**: Address passenger queries and concerns, aiming to provide a positive travel experience for everyone.To succeed in this role, you should possess strong communication and problem-solving skills. Being organized and able to work in a fast-paced environment is crucial. A background in customer service or airport operations is an advantage, but not required. Most importantly, a passion for travel and helping people is essential in this position.
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  • 0 - 1 yrs
  • 7.5 Lac/Yr
  • Kolkata
Aviation Ground Staff Activities Fresher
We are looking for an Airport Passenger Service Associate in Kolkata to provide excellent service to travelers. This role is perfect for those who enjoy working with people and ensuring a smooth travel experience for passengers.Key Responsibilities:- **Passenger Assistance**: Greet and assist passengers at check-in and boarding gates, answering their questions and ensuring they receive the support they need.- **Check-in Services**: Help passengers check in for their flights, including managing luggage and issuing boarding passes, ensuring a quick and efficient process.- **Information Provider**: Provide accurate flight information and updates to passengers, helping them navigate the airport and understand flight schedules.- **Problem Resolution**: Address passenger concerns or issues calmly and effectively, working to find solutions in a challenging environment.Required Skills and Expectations:Candidates should have a friendly and positive attitude, with strong communication skills to interact with diverse groups of people. Attention to detail is important to ensure accurate information is provided and processes are followed correctly. A good ability to work under pressure and manage time effectively is essential, as the airport environment can be fast-paced. Since this role is at an airport, candidates should be willing to work in shifts, including weekends and holidays, to meet the needs of travelers. An educational background of at least 10th pass is required, and prior experience in customer service is a plus but not mandatory.
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  • 0 - 4 yrs
  • 3.8 Lac/Yr
  • Kolkata
Airport Ticketing Airline Operations Hospitality Customer Service Aviation Security Ground Staff Activities Aviation Cargo Handling Basic Computer Skills Airport Operation Ground Handling Airport Cargo
We are looking for an enthusiastic Airport Passenger Service Associate to join our team in Kolkata. This role is ideal for someone with a passion for customer service and an interest in the aviation industry.Key Responsibilities:- **Customer Interaction:** Assist passengers with check-in, boarding procedures, and luggage handling to ensure a smooth travel experience.- **Information Assistance:** Provide accurate information to passengers about flight schedules, gate changes, and policies to improve their travel journey.- **Problem Solving:** Address passenger inquiries and concerns promptly, using effective communication skills to resolve issues calmly and professionally.- **Safety Compliance:** Ensure all safety protocols and procedures are followed, maintaining a safe environment for both passengers and staff.- **Team Collaboration:** Work closely with team members and other airport staff to ensure seamless operations and high-quality service delivery.Required Skills and Expectations:Candidates should have completed their 12th grade and possess excellent communication and interpersonal skills. A friendly attitude and a willingness to assist others are essential. Successful candidates will be detail-oriented, able to think on their feet, and demonstrate problem-solving abilities. Previous experience in customer service is an advantage, but not mandatory, as we will provide training. Applicants should be flexible with working hours, including early mornings, weekends, and holidays. A strong commitment to providing exceptional service is crucial for success in this role.
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  • 0 - 5 yrs
  • 9.0 Lac/Yr
  • Mumbai
Customer Relationship Airport Ticketing Airline Operations Airport Operation Passenger Handling Airline Customer Service Ground Hostess Ground Staff Airport Representative Airport Ground Staff Airport Ground Handling Cabin Crew Ground Handling Staff Ground Operation Air Ticketing Aviation Customer Service Air Hostess Activities Activities Retail Executive Cargo Loader Ground Staff Executive Airline Ground Staff Ground Manager Air Hostess Airport Manager
We are looking for enthusiastic individuals to join our team as Airport Customer Service Associates in Mumbai. In this role, you will help passengers have a smooth and pleasant experience at the airport.
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  • 0 - 1 yrs
  • 7.5 Lac/Yr
  • Hyderabad
Customer Relationship Airline Operations Airport Operation Customer Service Customer Support Ground Staff Activities Guest Handling Passenger Handling Ground Operation Airline Customer Service Ground Management Airport Staff Airport Ground Staff Ground Handling Staff Cabin Crew Cargo Handling
As an Airport Guest Relationship Executive in Hyderabad, you will be the first point of contact for passengers arriving at the airport. Your role is crucial in ensuring a pleasant experience for travelers. You will be expected to perform a variety of tasks aimed at enhancing guest relations.**Key Responsibilities:**- **Guest Assistance:** Provide information and assistance to guests as they navigate through the airport, helping with inquiries about flights, services, and facilities.- **Check-In Support:** Assist passengers with the check-in process, ensuring a smooth and efficient experience for everyone.- **Issue Resolution:** Address any concerns or complaints from passengers, striving to resolve issues promptly and effectively to maintain a positive atmosphere.- **Feedback Collection:** Gather feedback from guests regarding their experiences, sharing insights with management to improve service quality.- **Safety Protocols:** Ensure that all safety and security protocols are followed, contributing to a safe environment for guests and staff.**Required Skills and Expectations:**- Strong communication skills in English and local languages, enabling clear interactions with diverse passengers.- Excellent interpersonal skills, allowing you to build rapport with guests and handle challenging situations gracefully.- Ability to work in a fast-paced environment, managing multiple tasks while maintaining attention to detail.- A positive attitude and a customer-oriented mindset, ensuring that every guest feels valued and respected.- Basic computer skills for managing records and providing information as needed.This role is ideal for individuals looking to begin their career in hospitality or customer service, particularly in the airport environment.
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  • 0 - 1 yrs
  • 5.5 Lac/Yr
  • Kolkata
Aviation Ground Staff Activities
As an Airport Passenger Service Associate in Kolkata, you will play a vital role in ensuring passengers have a smooth and pleasant experience at the airport. This position is ideal for recent school graduates looking to start their career in the aviation industry.Key Responsibilities:- **Check-in Assistance**: You will help passengers with the check-in process, ensuring they receive their boarding passes and any necessary information for their flights.- **Baggage Handling**: Workers in this role will assist passengers with their luggage, making sure they are tagged correctly and directed to the right areas for boarding.- **Customer Support**: You will address passenger inquiries and concerns, providing them with clear and helpful information about flights, airport facilities, and other travel-related services.- **Coordination with Team Members**: You will work closely with other airport staff, ensuring efficient operations and smooth service delivery to passengers.Required Skills and Expectations:Candidates should possess strong communication skills to interact effectively with passengers from diverse backgrounds. Attention to detail is crucial for managing check-in processes and baggage correctly. A friendly and approachable demeanor is essential, as you will be the face of the airports customer service. Basic computer skills are expected, as you will be using airport systems to assist passengers. A willingness to work in a fast-paced environment and flexibility with shifts is important for success in this role.
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  • Fresher
  • 4.0 Lac/Yr
  • Gorakhpur
Baggage Handling Boarding Procedures Gate Operations Passenger Assistance
As an Airport Terminal Services Agent in Gorakhpur, you will be an essential part of the airport operations team. This role is ideal for freshers and requires a minimum education level of 12th pass. You will work full-time from the office, providing support to passengers and ensuring smooth airport processes.**Key Responsibilities:**- **Customer Assistance:** Greet and assist passengers at the airport, helping them with queries, boarding passes, and check-in procedures.- **Check-in Support:** Facilitate the check-in process for flights by verifying passenger documents and luggage, ensuring a hassle-free experience.- **Baggage Handling:** Coordinate the safe handling and transfer of luggage, ensuring it is loaded and unloaded efficiently to minimize delays.- **Information Dissemination:** Provide up-to-date information regarding flight schedules, gate changes, and terminal facilities to passengers and staff.- **Issue Resolution:** Handle and resolve passenger complaints or concerns promptly and professionally, ensuring customer satisfaction.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal communication skills are crucial for interacting with passengers and team members effectively.- **Customer Service Orientation:** A friendly and helpful attitude is necessary to assist passengers and create a positive atmosphere.- **Attention to Detail:** Ability to pay attention to details while processing passenger information and checking in luggage.- **Team Player:** Work collaboratively with other airport staff to ensure smooth operations.- **Problem-Solving Skills:** Ability to think quickly and resolve issues that arise during passenger interactions or operational processes.
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Fresher hiring for Ground Staff

Cloud Careers Services

  • 0 - 6 yrs
  • 9.0 Lac/Yr
  • Kochi
Passenger Handling Baggage Handling Customer Service Customer Support Boarding Pass Executive Safety & Security Safety Security Officer Operational Support Operational Executive Excellent Communication Interpersonal Skills Customer Service Orientation Problem Solving Teamwork Coordination
As a Ground Staff member based in Kochi, you will play a crucial role in ensuring that airport and airline operations run smoothly and efficiently. Your responsibilities will include:- **Check-in Assistance**: Support passengers during the check-in process, verifying their identification and travel documents to ensure a seamless start to their journey.- **Baggage Handling**: Help manage luggage, including checking in, loading, and unloading bags, while ensuring all items are handled with care.- **Customer Service**: Provide friendly and efficient support to passengers, answering their questions and addressing any concerns to enhance their travel experience.- **Boarding Management**: Assist with the boarding process, ensuring passengers board in an orderly manner and follow airport regulations.- **Safety and Security Checks**: Participate in safety protocols by conducting security checks on passenger baggage and reporting any suspicious behavior to maintain a secure environment.- **Communication**: Liaise with other staff and departments to ensure that all operational matters are coordinated effectively, keeping everyone informed of important updates.Candidates should have a minimum of a 12th-grade education and be comfortable working in a busy environment. You should possess strong communication skills, be detail-oriented, and have a friendly demeanor. Experience in customer service is a plus but not mandatory; we welcome freshers. A willingness to work in shifts, including weekends and holidays, is essential for this full-time office role.
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  • 0 - 1 yrs
  • 6.5 Lac/Yr
  • Golaghat
Airport Ticketing Airline Operations Airport Operation Customer Relationship Passenger Handling Airline Customer Service
As an Airport Customer Service Associate, you will play a vital role in ensuring travelers have a pleasant experience at the airport. Your main duties will include:- **Assisting Passengers:** Help travelers with check-in procedures, guiding them through the airport processes to ensure a smooth journey.- **Addressing Inquiries:** Answer questions from passengers regarding flight schedules, baggage policies, and airport facilities, providing accurate information to enhance their experience.- **Handling Complaints:** Listen to passenger concerns and resolve issues calmly and effectively, helping to maintain a positive atmosphere.- **Coordinating with Airlines:** Work closely with various airline staff to ensure passengers receive timely and accurate updates about their flights.- **Maintaining Safety Standards:** Follow all airport regulations and safety protocols, ensuring a secure environment for both passengers and staff.- **Conducting Airport Services:** Assist with special requests like wheelchair assistance and lost baggage services, ensuring all passengers feel accommodated.To excel in this role, you should have strong communication skills to interact effectively with passengers and team members. Being friendly and approachable is essential, as you will be the first point of contact for travelers. Organizational skills and attention to detail are important for managing multiple tasks efficiently. You should also be able to work in a fast-paced environment, sometimes handling stressful situations calmly. A passion for customer service and the ability to work cooperatively as part of a team will be key to your success in this position.
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Air Hostess Fresher

Indo Job Solutions

  • 0 - 6 yrs
  • 15.0 Lac/Yr
  • Mumbai
Excellent Verbal Communication Air Hostess Flight Attendant Flight Steward Ground Staff Cabin Crew Airlines Cabin Crew Cabin Attendant Airport Staff Airport Operation Professional Attitude Passenger Service Executive Passenger Service Associate Aviation Security Protocols Problem-solving Ability Teamwork and Coordination Discipline and Responsibility
Job SummaryThe Air Hostess (Cabin Crew) is responsible for ensuring passenger safety, comfort, and satisfaction onboard the aircraft. The role involves delivering high-quality customer service, conducting safety procedures, handling emergency situations, and representing the airline with professionalism and confidence. Key Responsibilities Safety & Security DutiesConduct pre-flight safety checks of cabin equipmentPerform safety demonstrations and ensure passenger complianceEnforce aviation safety and security regulationsHandle emergency situations (evacuation, medical aid, fire, turbulence)Provide first aid assistance when requiredMonitor cabin throughout the flight to ensure safety Passenger Service & HospitalityGreet and welcome passengers onboardAssist passengers with seating, baggage, and special needsProvide onboard food, beverage, and retail servicesHandle passenger complaints and requests professionallyEnsure passenger comfort throughout the flight Pre-Flight & Post-Flight DutiesAttend pre-flight briefingsCheck passenger manifests and special requirementsEnsure cabin cleanliness and readinessComplete post-flight reports and documentationCoordinate with pilots and ground staff Teamwork & CoordinationWork closely with cockpit crew and fellow cabin crewMaintain clear communication during all flight phasesSupport team members to ensure smooth inflight operations Required Skills & CompetenciesExcellent communication and interpersonal skillsStrong customer service orientationAbility to remain calm under pressureProblem-solving and decision-making skillsHigh attention to detail and responsibilityTeamwork and adaptability Education & QualificationsMinimum 12th Pass / GraduateCabin Crew / Aviation training (preferred)Valid passport (mandatory)Freshers with strong communication and personality can apply Grooming, Physical & Medical RequirementsProfessional appearance and grooming as per airline standardsHeight, arm reach, eyesight as per airline normsGood overall medical fitnessAbility to stand for long hours and work long-haul flightsWillingness to work rotational shifts, nights, weekends, holidays
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Hiring Fresher - Airport Passenger Service Associate - Jammu

Namo Airways Services India Private Limited

  • 0 - 2 yrs
  • 4.3 Lac/Yr
  • Jammu
Aviation Aviation Security Airline Operations Airlines Executive Airline Ground Staff Airline Customer Service Airlines Transition Captain Airlines Cabin Crew Airport Representative Airport Ticketing Airport Operation Ticket Booking Air Ticketing Customer Relationship
Key Responsibilities:1. Assisting passengers: Helping passengers with their inquiries, providing information about flights, handling check-in procedures, assisting with baggage check-in, and guiding passengers through security checks.2. Ensuring passenger safety: Following all security protocols and safety regulations, monitoring passenger behavior, and reporting any suspicious activities or baggage.3. Handling customer service: Resolving passenger complaints, addressing any issues or concerns, and providing excellent customer service at all times.4. Ticketing and booking: Managing ticketing processes, handling flight reservations, processing ticket changes or cancellations, and ensuring accurate ticket information.5. Coordinating with the airline staff: Collaborating with airline crew members, ground staff, and other airport personnel to ensure seamless operations and efficient service delivery.Required Skills and Expectations:1. Excellent communication skills: Ability to communicate effectively with passengers, airline staff, and other airport personnel in a clear and polite manner.2. Strong customer service skills: A commitment to providing exceptional service to passengers, handling complaints professionally, and ensuring a positive experience for travelers.3. Attention to detail: Ability to accurately handle ticketing processes, check-in procedures, and baggage handling while ensuring all information is correct.4. Knowledge of aviation industry: Understanding of airline operations, airport procedures, security protocols, and safety regulations to ensure passenger safety and compliance.5. Team player: Willingness to collaborate with other team members, work in a fast-paced environment, and contribute to a positive and supportive work culture.
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Freshers For Branch Relationships Executive - Kolkata

Flyriise Aviation & Hospitality Services Pvt. Ltd.

  • Fresher
  • 5.5 Lac/Yr
  • Dum Dum Kolkata
Customer Relationship Guest Handling Passenger Service Good Communication Skills
As a Branch Relationships Executive in Dum Dum, Kolkata, you will be responsible for maintaining positive relationships with customers and guests visiting the branch. Your key responsibilities will include providing excellent customer service, handling guest inquiries, and assisting with passenger service needs. Strong communication skills are essential for this role, as you will be interacting with clients on a regular basis. The ideal candidate should be a 12th pass with good interpersonal skills and a friendly demeanor to ensure a positive experience for all branch visitors. This is a full-time position that will require you to work from the office on a regular basis.
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  • Fresher
  • 1.0 Lac/Yr
  • Dumdum Kolkata
Cargo Flight Executive Cargo Handling Airport Cargo Logistics Operations Passenger Service
We are looking for a male Cargo Executive to join our team in Dumdum Kolkata. As a Cargo Executive, your main responsibility will be to oversee and manage cargo handling and logistics operations at the airport. You will be responsible for coordinating with airlines and ensuring efficient and timely delivery of cargo. Key responsibilities include coordinating with airlines and cargo handlers to ensure smooth operations, monitoring and tracking cargo shipments, and resolving any issues that may arise during the process. Additionally, you will be responsible for providing excellent customer service to passengers and ensuring their cargo is handled with care. To excel in this role, you should have basic knowledge of cargo handling procedures and airport logistics operations. Strong communication skills and the ability to work under pressure are also essential for this position. A 10th pass education is required, and freshers are welcome to apply for this full-time, work from home position.
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Ground Staff Activities Aviation
- Greeting passengers: Welcome passengers as they enter the airport terminal, providing a positive first impression and helping them feel comfortable.- Assisting with check-in procedures: Aid passengers with check-in processes, including luggage check-in, issuing boarding passes, and guiding them to the security checkpoint.- Providing information: Offer assistance and answer any questions passengers may have regarding flight schedules, gate locations, airport facilities, and amenities.- Handling passenger inquiries: Address passenger concerns, complaints, or special requests promptly and professionally to ensure a pleasant travel experience.- Ensuring passenger safety: Follow security protocols and procedures to maintain a safe and secure environment for all passengers and airport staff.- Liaising with other airport departments: Collaborate with airline staff, security personnel, and other airport employees to ensure smooth operations and efficient passenger services.Skills and Expectations:1. Strong communication skills to interact effectively with passengers from diverse backgrounds.2. Ability to multitask and prioritize tasks in a fast-paced and dynamic airport environment.3. Customer service-oriented mindset to provide exceptional assistance and support to passengers.4. Basic computer proficiency to operate check-in systems and access flight information.5. Adherence to safety and security protocols to uphold airport regulations and standards.
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  • 0 - 4 yrs
  • 4.0 Lac/Yr
  • Noida
Airline Operations Ground Staff Activities Cargo Handling Aircraft Handling Airline Customer Service Airport Ramp Baggage Claim Baggage Handling Boarding Procedures Flight Check-in Gate Operations Lost and Found Procedures Multitasking Passenger Assistance Safety Regulations Security Procedures Emergency Response Computer Skills Time Management Customer Service Problem Solving Communication Skills
We are looking for enthusiastic individuals to join our team as Airport Terminal Services Agents in Noida, India. This role is essential in ensuring a smooth and pleasant travel experience for passengers. Ideal candidates should be team-oriented and committed to delivering excellent customer service.Key responsibilities include:1. **Passenger Assistance**: Provide support to passengers during check-in and boarding processes, helping them with their luggage and ensuring all travel documents are in order.2. **Information Services**: Offer accurate information regarding flight schedules, gate assignments, and airport facilities, ensuring passengers feel well-informed.3. **Problem Resolution**: Handle passenger inquiries and resolve issues related to delays, baggage, or other concerns, maintaining a calm and professional demeanor.4. **Safety Compliance**: Uphold all airport safety regulations and procedures, ensuring a secure environment for passengers and staff.To be successful in this role, candidates are expected to possess excellent communication skills, both written and spoken, to interact confidently with diverse passengers. A strong customer service orientation is essential to ensure a positive travel experience. Teamwork is crucial, as you will work closely with different departments within the airport. Adaptability is important, as the airport environment can be dynamic and fast-paced. Being detail-oriented and organized will also help in managing tasks effectively. A minimum education of 12th grade is required, and no prior experience is necessary, making this an excellent opportunity for entry-level candidates.
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  • 0 - 3 yrs
  • 3.8 Lac/Yr
  • Ranchi
Airline Customer Service Customer Relationship Airport Ticketing Airline Operations Airport Operation Passenger Handling
As an Airport Customer Service Associate in Ranchi, India, you will play a vital role in ensuring a pleasant travel experience for passengers. This position is suitable for candidates with little to no experience, making it an excellent entry point into the aviation industry. Key Responsibilities:1. **Passenger Assistance**: Greet passengers warmly, provide information about flights, and assist with check-in procedures. Your friendly approach will help travelers feel welcome and informed.2. **Baggage Handling**: Help passengers with their baggage inquiries, ensuring all luggage is checked in correctly and efficiently. You will ensure that bags are labeled properly to avoid any confusion.3. **Communication**: Maintain regular communication with airline staff and other departments to relay important flight information. Clear communication is essential for smooth operations and customer satisfaction.4. **Problem Resolution**: Address passenger concerns or complaints promptly and professionally. Your ability to listen and resolve issues will enhance the overall customer experience.5. **Documentation**: Ensure all necessary paperwork is completed accurately, including boarding passes and baggage tags. Attention to detail is crucial to prevent any operational errors.Required Skills and Expectations:Candidates should possess strong communication skills and a friendly demeanor to interact effectively with diverse passengers. Attention to detail, a problem-solving attitude, and the ability to work under pressure are essential. A commitment to providing excellent service and a willingness to learn will set you apart in this role.
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  • 0 - 4 yrs
  • 3.8 Lac/Yr
  • Dehradun
Airport Ticketing Airline Operations Hospitality Customer Service Aviation Security Ground Staff Activities Aviation Cargo Handling Basic Computer Skills Airport Operation Ground Handling Airport Cargo Aircraft Marshalling Baggage Handling Passenger Assistance Problem Solving Flight Check-in Gate Operations Safety Regulations Security Procedures Emergency Response Time Management Communication Skills
As an Airport Terminal Services Agent in Dehradun, India, you will play a vital role in ensuring a seamless travel experience for passengers. You will assist travelers with various needs, from check-in to boarding.Key Responsibilities include:1. **Check-in Assistance**: You will help passengers with their check-in process, ensuring they receive their boarding passes and luggage tags accurately.2. **Passenger Guidance**: You will provide clear directions and information about flight schedules, gate numbers, and airport facilities to help passengers navigate the terminal.3. **Baggage Handling**: You will manage luggage and luggage-related queries, ensuring that bags are processed correctly and addressing any issues that arise.4. **Customer Service**: You will address passenger inquiries and complaints with professionalism, striving to enhance their travel experience through effective support and solutions.5. **Collaboration**: You will work closely with airline staff and other team members to coordinate services, ensuring efficient operations throughout the terminal.Required skills and expectations include:You should possess strong communication skills to interact effectively with passengers. A friendly and approachable demeanor is essential for providing excellent customer service. Attention to detail is important for managing check-in and baggage processes accurately. You should be able to work under pressure in a fast-paced environment and remain calm during peak travel periods. Flexibility in working hours, including weekends and holidays, will also be important for this role.
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  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Dhanbad
Airport Supervisor Airline Operations Airport Operation Aviation Problem Solving Customer Manager Staff Management Passenger Support Ground Operation Airline Customer Service Ground Manager Good Communication Skills Ground Staff Activities Fresher
Join our team as an Airport Passenger Service Associate in Dhanbad, India. In this role, you will help ensure a smooth and pleasant travel experience for passengers at the airport.Key Responsibilities:- **Customer Assistance**: Greet passengers and provide support with check-in processes, boarding procedures, and answering inquiries to enhance their airport experience.- **Luggage Handling**: Assist passengers with their luggage, ensuring it is tagged correctly and directed to the right location.- **Information Dissemination**: Share flight information, gate changes, and announcements to keep passengers informed and reduce wait times.- **Problem Resolution**: Address any issues or complaints that passengers may have, ensuring prompt and effective solutions to enhance customer satisfaction.Required Skills and Expectations:Candidates should have a minimum educational qualification of 10th grade and should be able to communicate clearly in both English and Hindi. You should be friendly, with strong interpersonal skills to interact with passengers from diverse backgrounds. Basic computer literacy is required to handle flight systems effectively. Punctuality, attention to detail, and a calm demeanor in busy situations are essential for success in this role. Previous experience is not necessary, but a positive attitude and willingness to learn are crucial. You will be expected to work full-time on-site at the airport, so flexibility in working hours is important.
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  • 0 - 1 yrs
  • 6.0 Lac/Yr
  • Kolkata
Aviation Ground Staff Activities Fresher
We are looking for an Airport Passenger Service Associate in Kolkata, India. This role is perfect for entry-level candidates and provides an excellent opportunity to work within the busy airport environment, assisting passengers with a range of services.Key Responsibilities:1. **Customer Assistance**: Greet and assist passengers with check-in procedures, boarding, and luggage handling to ensure a smooth travel experience.2. **Information Provision**: Provide accurate information about flight statuses, airport facilities, and services, helping passengers navigate the airport efficiently.3. **Problem Resolution**: Address and resolve passenger inquiries and complaints swiftly and courteously, ensuring high-quality customer service.4. **Ticket Handling**: Facilitate ticketing services and manage documentation required for travel, ensuring compliance with regulations and protocols.Required Skills and Expectations:Candidates should have completed at least the 10th grade. A minimum of 0 to 1 year of experience in customer service or hospitality is preferred but not mandatory, making this a great opportunity for freshers. Strong communication skills in English and local languages are essential to effectively assist passengers. You should be friendly, patient, and able to work well under pressure. Flexibility to work in shifts, including weekends and holidays, is necessary to meet the demands of the airport environment. Reliability and a positive attitude are crucial for success in this role.
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  • Fresher
  • 7.5 Lac/Yr
  • Asansol
Airline Operations Airport Operation Aviation Ground Staff Activities Ground Handling Cargo Handling Airport Ground Handling Airport Cargo Ground Operation Ground Management Airport Ramp
As a Passenger Service Agent, you will play an important role in ensuring a smooth travel experience for our passengers. Your responsibilities will include:- **Check-in Assistance**: You will help passengers with the check-in process, guiding them through self-service kiosks or checking them in at the counter to ensure a hassle-free start to their journey.- **Baggage Handling**: You will assist passengers with their baggage, making sure it is properly tagged and loaded, while also addressing any baggage-related inquiries.- **Customer Service**: You will provide excellent customer service by answering questions, resolving issues, and ensuring that passengers feel valued and supported throughout their travel experience.- **boarding Process**: You will manage the boarding process, ensuring that passengers board on time and follow necessary procedures, which helps maintain flight schedules.- **Information Provision**: You will provide passengers with information about flights, security checks, and airport facilities, ensuring they are well-informed and comfortable.- **Collaboration with Team**: You will work closely with other airport staff, including security and airline crew, to coordinate efforts for passenger safety and efficiency.To succeed in this role, you should have strong communication skills, be customer-focused, and possess a friendly and approachable demeanor. Attention to detail and the ability to work under pressure are important, as is the ability to handle challenging situations effectively. A background in a customer service role is beneficial but not required, as we welcome freshers who are eager to learn.
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  • Fresher
  • 8.5 Lac/Yr
  • Jabalpur
Customer Relationship Airline Operations Airport Operation Customer Service Ground Staff Activities Guest Handling Passenger Handling Ground Operation Airline Customer Service Ground Management Good Communication Skills Customer Support
We are looking for 532 Airport Guest Relationship Executive Posts in Jabalpur with deep knowledge in Customer Relationship, Airline Operations, Airport Operation, Customer Service, Ground Staff Activities, Guest Handling, Passenger Handling, Ground Operation, Airline Customer Service, Ground Management, Good Communication Skills, Customer Support and Required Educational Qualification is : 12th Pass
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  • 0 - 6 yrs
  • 12.0 Lac/Yr
  • Kannur
Air Ticketing Executive Ground Staff Front Desk Officer Front Desk Representative Receptionist Passenger Service Executive Passport Checking Staff Airport Operation Airport Representative Baggage Service Management Manpower Handling
Job SummaryThe Air Ticketing Executive is responsible for handling airline reservations, ticket issuance, fare calculation, cancellations, and customer service. The role involves using Global Distribution Systems (GDS) to provide accurate bookings, resolve travel queries, and ensure customer satisfaction while following airline and regulatory policies. Key Responsibilities Ticketing & ReservationsCreate, modify, and manage PNRsIssue, reissue, revalidate, and cancel airline ticketsCalculate fares, taxes, and surcharges accuratelyHandle refunds and rescheduling requestsCheck flight availability, fare classes, and seat inventory System & GDS OperationsUse GDS systems such as Amadeus / Galileo / SabreUpdate booking details and passenger informationFollow airline reservation rules and ticketing proceduresMaintain accuracy in all system entries Travel Documentation & PoliciesVerify passports, visas, and travel requirementsExplain airline policies, baggage rules, and fare conditionsHandle special service requests (SSR) Customer Service & SalesRespond to customer inquiries via phone, email, or in personProvide professional travel advice and solutionsHandle complaints and resolve booking issues efficientlyUpsell ancillary services (meals, seats, baggage, insurance) Reporting & CoordinationMaintain booking records and transaction reportsCoordinate with airlines and internal departmentsMeet daily productivity and sales targets Required Skills & CompetenciesStrong knowledge of air ticketing & fare rulesHands-on experience with GDS systemsExcellent communication and customer service skillsHigh attention to detail and accuracyAbility to work under pressure and manage multiple bookings Education & Qualifications12th Pass / GraduateCertification in Air Ticketing / Travel & Tourism (preferred)GDS certification (Amadeus / Galileo / Sabre) preferredFreshers with strong aptitude may apply Work RequirementsWillingness to work rotational shifts, weekends, holidaysAbility to meet deadlines and performance targetsProfessional appearance and conduct
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  • 0 - 6 yrs
  • 10.0 Lac/Yr
  • Mangalore
Ground Staff Ground Staff Executive Ground Staff Supervisor Ground Management Ground Operation Ground Staff Security Air Ticketing Agent Guest Relation Executive Passport Checking Executive Front Desk Representative Front Office Operations Passenger Handling Brand Communication Customer Service Time Management Multitasking Teamwork
Key Responsibilities:1. Handle customer inquiries: Respond to customer inquiries via phone, email, or in-person to provide information about products or services.2. Process orders: Enter and process customer orders accurately and efficiently in the company's system.3. Assist with inventory management: Monitor and update inventory levels to ensure adequate stock for customer orders.4. Resolve customer complaints: Address and resolve customer complaints or issues in a professional and timely manner.5. Collaborate with team members: Work closely with sales and warehouse teams to ensure smooth order fulfillment and customer satisfaction.Required Skills and Expectations:1. Strong communication skills: Ability to communicate effectively with customers and team members.2. Basic computer skills: Proficiency in using computer applications for order processing and communication.3. Customer service orientation: A customer-focused approach with a willingness to go the extra mile to assist customers.4. Attention to detail: Ability to accurately enter and manage customer orders with precision.5. Ability to work in a fast-paced environment: Adaptability and flexibility to work efficiently in a dynamic work environment.
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  • 0 - 6 yrs
  • 10.0 Lac/Yr
  • Ahmedabad
Ground Staff Ground Staff Executive Ground Staff Supervisor Ground Management Ground Operation Ground Staff Security Air Ticketing Agent Guest Relation Executive Passport Checking Executive Front Desk Representative Front Office Operations Passenger Handling Brand Communication Customer Service Time Management Multitasking Teamwork
Job SummaryAirport Ground Staff are responsible for providing efficient passenger services, ensuring smooth airport operations, and maintaining high standards of safety, security, and customer satisfaction. The role includes passenger handling, check-in, boarding assistance, and coordination with various airport departments. Key Responsibilities Passenger ServicesAssist passengers during check-in, boarding, and arrivalIssue boarding passes and manage seat allocationHandle baggage-related queries and excess baggage proceduresAssist elderly passengers, unaccompanied minors, and PRM passengersProvide accurate flight information and airport guidance Documentation & System HandlingVerify passenger travel documents and IDsUpdate passenger details in check-in / departure control systemsMaintain accurate reports and recordsFollow airline and airport SOPs Safety & SecurityEnsure compliance with airport security regulationsIdentify and report suspicious activitiesFollow emergency and evacuation proceduresCoordinate with security and operations teams Coordination & OperationsCoordinate with gate staff, ramp staff, and cabin crewManage boarding gates and passenger flowEnsure on-time boarding and flight departuresHandle flight delays, cancellations, and passenger complaints professionally Required Skills & CompetenciesExcellent communication and customer service skillsBasic computer knowledge and data entry skillsStrong attention to detail and multitasking abilityCalm and professional behavior under pressureTeamwork and coordination skills Education & Qualification12th Pass / Graduate (as per airline requirement)Aviation / Ground Staff certification (preferred)Freshers with good communication skills are welcome Physical & Work RequirementsWillingness to work rotational shifts, nights, weekendsAbility to stand for long hoursWell-groomed and professional appearanceComfortable working in a fast-paced airport environment
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  • Fresher
  • 3.5 Lac/Yr
  • Kolkata
Customer Relationship Passenger Handling Airline Customer Service
As an Airport Customer Service Associate in Kolkata, you will play a vital role in ensuring travelers have a pleasant experience at the airport. Your main goal will be to assist passengers with their needs and provide excellent customer service.Key Responsibilities:1. **Passenger Assistance**: Greet and help passengers with check-in, boarding, and general inquiries. You will answer questions and guide them through the airport processes to ensure a smooth journey.2. **Information Providers**: Share information about flights, gate changes, and airport facilities. Keeping passengers informed is important for their comfort and travel efficiency.3. **Problem Solving**: Address any issues that arise, such as baggage delays or scheduling conflicts. You will need to think quickly and offer solutions to enhance the travel experience.4. **Safety Compliance**: Ensure that all safety protocols are followed at all times. You will be responsible for upholding standards that keep passengers and the airport secure.Required Skills and Expectations:The ideal candidate should have a positive attitude and strong communication skills to interact effectively with passengers from diverse backgrounds. Freshers are welcome, but a completed 12th-grade education is required. You should be able to work in a fast-paced environment and handle multiple tasks efficiently. A team-oriented mindset and a commitment to providing excellent service are essential for this role. Being punctual and maintaining a professional appearance is also important in this position.
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  • 0 - 1 yrs
  • 5.0 Lac/Yr
  • Kolkata
Gate Operations Aircraft Marshalling Baggage Claim Baggage Handling Boarding Procedures Flight Check-in Lost and Found Procedures Multitasking Passenger Assistance Safety Regulations Security Procedures Teamwork Time Management Customer Service Problem Solving Emergency Response Conflict Resolution Computer Skills Attention to Detail Communication Skills Air Ticketing Ground Staff Activities Ticketing Reservation Ground Operation Ground Management Airport Ramp
Join our dynamic team in Kolkata as an Airport Operations Executive, where you will play a vital role in ensuring smooth airport operations. Ideal candidates are enthusiastic and eager to learn, with a passion for the aviation industry.As an Airport Operations Executive, your key responsibilities will include:1. **Customer Service**: Assist passengers with check-in, boarding, and inquiries to ensure a positive travel experience.2. **Flight Coordination**: Monitor flight schedules and communicate relevant updates to passengers and airline staff.3. **Baggage Handling**: Ensure the proper handling, loading, and unloading of baggage while maintaining records and addressing any issues that arise.4. **Safety Compliance**: Follow all safety and security regulations to guarantee the safety of passengers and staff during airport operations.5. **Team Collaboration**: Work closely with different teams, including security and ground staff, to ensure seamless operations and effective communication.To succeed in this role, candidates must possess strong communication skills to interact with passengers and team members effectively. A keen attention to detail is essential for managing schedules and handling baggage. Being adaptable and able to work under pressure will also be important, as airport operations can be fast-paced. Previous experience is not required, making this an excellent opportunity for recent graduates or those looking to start a career in aviation. A minimum of a 12th-grade education is required.
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  • Fresher
  • 3.5 Lac/Yr
  • Kolkata
Customer Relationship Customer Service Customer Support Guest Handling Passenger Handling Good Communication Skills
As an Airport Guest Relationship Executive in Kolkata, your primary role is to ensure a positive experience for every guest by providing top-notch customer service. This full-time position is open to freshers who have completed their 12th grade.**Key Responsibilities:**- **Welcome Guests:** Greet all guests with warmth and friendliness as soon as they arrive, making them feel valued and comfortable.- **Assist with Inquiries:** Answer guests' questions and provide information about airport services, flight details, and facilities in a clear and helpful manner.- **Handle Complaints:** Listen to guest concerns and resolve any issues promptly, ensuring a satisfactory solution to maintain high guest satisfaction.- **Facilitate Services:** Coordinate with various airport departments to arrange services such as transportation, lounge access, or special assistance for guests with needs.- **Maintain Records:** Keep accurate records of guest interactions and feedback to help improve services and enhance the overall guest experience.**Required Skills and Expectations:**Candidates should possess excellent communication skills in both English and local languages, allowing them to engage effectively with diverse guests. A positive attitude and strong interpersonal skills are vital for creating friendly interactions. Being detail-oriented and organized will help in managing guest requests efficiently. The ability to work in a fast-paced environment is important, as you will be handling multiple tasks at once while staying calm under pressure. Flexibility in working hours is also expected, as airport operations run on varied schedules.
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  • 0 - 6 yrs
  • 12.0 Lac/Yr
  • Coimbatore
Ground Staff Ground Staff Executive Ground Operations Staff Air Ticketing Executive Customer Relationship Executive Customer Relationship Officer Airport Passenger Service Associate Passport Checking Officer Ticket Checking Staff Ticket Support Executive Cabin Crew Air Cargo Air Hostess Ground Hostess Flight Attendant
We are looking for dedicated Ground Staff to join our team in Coimbatore. This is a full-time position suitable for individuals with 0 to 6 years of experience and a minimum education level of 12th pass.**Key Responsibilities:**- **Customer Service:** Engage with passengers at the airport, assisting with boarding and luggage handling to ensure a pleasant travel experience.- **Check-in Assistance:** Help passengers with check-in procedures, including printing boarding passes and verifying travel documents.- **Luggage Handling:** Manage the loading and unloading of luggage, ensuring that all bags are handled with care and delivered to the correct destination.- **Safety Procedures:** Follow safety protocols and regulations while performing duties, ensuring a secure environment for both passengers and staff.- **Communication:** Interact with airport teams and passengers, conveying information about flight schedules and gate changes effectively.- **Problem Solving:** Address and resolve passenger inquiries or concerns quickly and professionally to maintain high customer satisfaction levels.**Required Skills and Expectations:**Candidates must have excellent communication skills, both verbal and written, to interact well with passengers and colleagues. A friendly and approachable demeanor is essential for customer service roles. Basic computer skills are required to assist with check-in tasks efficiently. Additionally, candidates should be able to work in a fast-paced environment and handle multiple tasks effectively. Punctuality, teamwork, and a professional appearance are crucial aspects expected from all Ground Staff members.
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Hiring Freshers || Ground Staff

DPSR Consultancy Solutions

  • 0 - 6 yrs
  • 12.0 Lac/Yr
  • Guwahati
Ground Staff Ground Staff Executive Ground Operations Staff Air Ticketing Executive Customer Relationship Executive Customer Relationship Officer Airport Passenger Service Associate Passport Checking Officer Ticket Checking Staff Ticket Support Executive Cabin Crew Air Cargo Air Hostess Ground Hostess Flight Attendant
We are looking for dedicated Ground Staff to join our team in Guwahati. In this full-time role, you will play an essential part in ensuring a smooth experience for our customers at the airport.**Key Responsibilities:**- **Customer Assistance:** Greet passengers and help them with check-in procedures, luggage handling, and boarding processes to enhance their travel experience.- **Luggage Management:** Ensure proper tagging, loading, and unloading of luggage, ensuring all bags are handled safely and efficiently.- **Safety Compliance:** Follow all safety regulations and procedures to maintain a secure environment for both passengers and staff.- **Information Support:** Provide accurate information regarding flights, delays, and airport services to passengers, ensuring they receive timely updates.- **Team Collaboration:** Work closely with other staff members in various departments to ensure efficient operations and communication throughout the airport.**Required Skills and Expectations:**Candidates should possess a minimum educational qualification of 12th pass. Good communication skills in English and local languages are essential for interacting with passengers. A positive attitude and strong customer service skills are crucial, as you will be the face of our service. Teamwork is vital, as you will be collaborating with colleagues in a fast-paced environment. Flexibility in working hours is expected, including availability during weekends and holidays. Previous experience in a customer-facing role is an advantage but not mandatory. A keen eye for detail and the ability to handle pressure will help ensure successful performance in this dynamic role.
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  • 0 - 6 yrs
  • 8.5 Lac/Yr
  • Bangalore
Fire Supervisor Help Desk Executive Receptionist Airport Passenger Service Associate Passenger Handling Guest Relations Customer Relationship Fire & Safety Fire Officer Safety Fire & Safety Supervisor Fire & Safety Engineer
We are looking for 43 Urgent Vacancy For Fire Safety Officers Posts in Jammu, Srinagar, Jamshedpur, Ranchi, Belagavi, Bellary, Mangalore, Bidar, Gulbarga, Hubli, with deep knowledge in Help Desk Executive, receptionist, Airport Passenger Service Associate, Passenger Handling, Guest Relations, Customer Relationship, fire and Required Educational Qualification is : Secondary School, Vocational Course, Diploma, B.C.A, B.Com, Bachelor of Hotel Management, B.Sc, Other Bachelor Degree, Any Master Degree
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  • Fresher
  • 3.8 Lac/Yr
  • Kolkata
Customer Care Associate Communication Computer Customer Relationship Passenger Handling
deal with passenger flight queries. verify travel documents and provide boarding passes. weigh luggage and collect any excess weight charges. take care of children travelling alone, VIPs and people who need assistance.* Listen to customers' questions and concerns and provide answers or responses.* Provide information about products and services.* Take orders, calculate charges, and process billing or payments.* Review customer accounts and make changes, if necessary.* Handle returns or complaints.if you have any queries, you can contact this number + 91 9330374107
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  • Fresher
  • 4.0 Lac/Yr
  • Kolkata
Effective Verbal Communication Conflict Resolution Attention to Detail Communication Skills Computer Passenger Handling Hard Working Employee Trust
An Airline Passenger Service Agent acts as the primary frontline representative at airports, handling check-in, boarding, baggage, and customer inquiries to ensure safe, efficient, and pleasant travel. Responsibilities include verifying documentation, managing gate operations, assisting special-needs passengers, and resolving issues during delays or cancellations. Key ResponsibilitiesCheck-in & Boarding: Welcoming passengers, scanning travel documents (passports/visas), weighing baggage, issuing boarding passes, and assigning seats.Gate Operations: Managing boarding procedures, announcing flight updates, and handling passenger boarding passes at the gate.Customer Assistance: Rebooking passengers during flight disruptions, addressing lost luggage, and assisting unaccompanied minors or passengers with mobility needs.Safety & Compliance: Adhering to strict aviation security regulations, conducting security checks, and ensuring compliance with company policies. Required Skills & QualificationsCustomer Service: Strong empathy and patience, particularly when dealing with stressed or irate passengers.Communication: Excellent verbal and written skills, often requiring proficiency in multiple languages.Technical Skills: Competence in using computerized reservation systems (e.g., Sabre, Amadeus).Physical Stamina: Ability to stand for long periods and lift luggage (often up to 5075 lbs).Schedule Flexibility: Availability to work shifts, including weekends, nights, and holidays.Background Check: Ability to pass security clearance, including criminal background and drug tests. Typical Working ConditionsAgents work in fast-paced, high-stress environments, acting as the face of the airline in terminals, gates, and sometimes baggage claim areas. If you have Any Queries, you can contact this number- + 91 9883897249
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  • 0 - 1 yrs
  • 5.0 Lac/Yr
  • Kolkata
Aircraft Marshalling Baggage Claim Baggage Handling Boarding Procedures Flight Check-in Gate Operations Lost and Found Procedures Multitasking Passenger Assistance Safety Regulations Security Procedures Teamwork Time Management Customer Service Problem Solving Emergency Response Conflict Resolution Computer Skills Attention to Detail Communication Skills
Join our team as an Airport Terminal Services Agent in Kolkata, India. As a 12th pass candidate with 0-1 years of experience, you will be responsible for assisting passengers with check-in, baggage check, boarding, and other terminal services. You will ensure smooth operations and provide excellent customer service. Strong communication skills, attention to detail, and ability to work in a fast-paced environment are required. You must be reliable, punctual, and able to work well in a team.
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  • 0 - 1 yrs
  • 6.5 Lac/Yr
  • Bongaigaon
Airline Operations Airport Operation Customer Service Customer Support Ground Staff Activities Customer Relationship Guest Handling Passenger Handling Ground Operation Airline Customer Service Ground Management
As an Airport Guest Relationship Executive, you will play a crucial role in ensuring that travelers have a positive experience at the airport. Your focus will be on building good relationships with guests and assisting them throughout their journey.**Key Responsibilities:**- **Welcome Guests:** Greet guests upon arrival at the airport and make them feel comfortable and valued.- **Provide Information:** Assist travelers by providing accurate information about flight schedules, boarding gates, and airport facilities.- **Resolve Issues:** Handle guest complaints or issues professionally, ensuring prompt resolutions to maintain satisfaction.- **Assist with Services:** Aid guests in availing themselves of various services offered at the airport, such as lounges, check-in procedures, or baggage handling.- **Promote Safety and Security:** Ensure guests follow airport safety and security protocols for their protection and that of others.- **Maintain Records:** Keep accurate records of guest feedback and suggestions to improve service quality consistently.The ideal candidate will possess strong communication skills, with the ability to speak clearly and confidently. A positive attitude and a genuine interest in helping others are crucial for this role. You should be comfortable working in a fast-paced environment and be able to multitask efficiently. A high level of professionalism is expected, as you will represent the airport and its services. No prior experience is required, but a background in customer service is a plus. You must have completed your 12th grade and be ready to work full-time from the office in Bongaigaon.
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  • 0 - 1 yrs
  • 6.0 Lac/Yr
  • Barpeta
Airline Operations Airport Operation Customer Service Customer Relationship Ground Staff Activities Customer Support Guest Handling Passenger Handling Ground Operation
As an Airport Guest Relationship Executive, you will play a key role in ensuring a positive experience for all guests arriving at the airport. Your primary responsibility will be to assist passengers with their needs and provide excellent customer service.**Key Responsibilities:**- **Welcoming Guests**: Greet all arriving guests warmly and assist them with information about airport services, facilities, and amenities.- **Managing Queries**: Address any questions or concerns guests may have, ensuring they receive timely and accurate information.- **Coordinating Services**: Work closely with various airport departments to coordinate services like baggage handling, transportation, and lounge access for guests.- **Enhancing Guest Experience**: Proactively identify ways to improve the overall guest experience, providing feedback and suggestions to management when necessary.- **Reporting Issues**: Document and report any guest complaints or operational issues to ensure they are resolved quickly and efficiently.**Required Skills and Expectations:**- Strong communication skills are essential, as you will interact with guests from various backgrounds.- A friendly and approachable demeanor will help create a welcoming atmosphere.- Basic problem-solving skills will enable you to address guest concerns effectively.- Ability to work in a fast-paced environment and adapt to changing situations is crucial.- A minimum educational qualification of 12th grade is required.- No prior experience is necessary, making this a great opportunity for fresh graduates looking to start a career in customer service.
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  • 0 - 1 yrs
  • 6.0 Lac/Yr
  • Chandrapur
Customer Relationship Airline Operations Personality Development Airline Customer Service Aviation Communication Skills Passenger Service Good Communication Skills
We are seeking a motivated Airlines Executive to join our team in Chandrapur, India. This role is ideal for individuals looking to start their career in the airline industry, where you will assist customers and contribute to the smooth operations of the airline.Key Responsibilities:- **Customer Service**: You will interact with passengers, providing information about flights, schedules, and procedures. Your friendly approach will ensure a positive experience for customers.- **Ticketing and Reservations**: You will assist in booking tickets and processing changes or cancellations. Familiarity with reservation systems will be beneficial for this task.- **Flight Coordination**: You will support flight operations by coordinating with different departments. Your attention to detail will help ensure all aspects of the flight run smoothly.- **Problem Solving**: You will address passenger inquiries and resolve any issues that arise. Strong critical thinking skills will help you handle difficult situations effectively.Required Skills and Expectations:Candidates should have completed their 12th grade and possess a willingness to learn. Strong communication skills in both English and the local language are important for interacting with passengers. A positive attitude and ability to work as part of a team are crucial in this fast-paced environment. You should also be able to work flexible hours, including weekends and holidays, to meet the demands of the airline industry. Previous experience is not required, making this an excellent opportunity for fresh graduates.
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  • 0 - 5 yrs
  • 8.5 Lac/Yr
  • Nagpur
Aviation Ground Staff Activities Air Ticketing Officer Air Ticketing Air Ticketing Executive Air Ticketing Staff Airport Ticketing Executive Airport Ticketing Staff Airline Ticketing Airport Ground Staff Ground Staff Airline Ground Staff Air Port Ground Staff Ground Operation Ground Handling Airport Ground Airlines Ground Airport Manager Supervisor Shift Engineering Executive
We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.
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  • 0 - 5 yrs
  • 8.5 Lac/Yr
  • Noida
Customer Relationship Airport Ticketing Airline Operations Airport Operation Passenger Handling Airline Customer Service Air Ticketing Officer Air Ticketing Air Ticketing Executive Air Ticketing Staff Airport Ticketing Executive Airport Ticketing Staff Airline Ticketing Airport Ground Staff Ground Staff Airline Ground Staff Air Port Ground Staff Ground Operation Ground Handling Airport Ground Airlines Ground Airport Manager Supervisor Shift Engineering Executive
As an Airport Customer Service Associate, you will play a vital role in creating a positive experience for passengers. You'll be the first point of contact for travelers and will assist them with various needs.**Key Responsibilities:**- **Greeting Passengers:** Welcome travelers at the airport with a friendly attitude, making them feel comfortable and valued from the moment they arrive.- **Check-In Assistance:** Help passengers with the check-in process, including verifying their documents and issuing boarding passes to ensure seamless travel.- **Answering Inquiries:** Provide information about flights, baggage policies, and airport services, ensuring passengers have the answers they need for a smooth journey.- **Handling Complaints:** Address and resolve any issues or complaints from passengers, offering solutions and support to enhance their travel experience.- **Coordinating with Other Departments:** Work closely with airline staff, security, and ground crew to ensure efficient operations and address any passenger concerns in a timely manner.- **Maintaining Cleanliness:** Keep the customer service area tidy and organized to provide a welcoming environment for travelers.**Required Skills and Expectations:**- **Communication Skills:** Good verbal and written communication skills are essential to interact effectively with passengers and co-workers.- **Problem-Solving Ability:** You should be able to think quickly and find solutions to any issues that arise during your shift.- **Customer-Oriented Attitude:** A strong desire to help others and ensure customer satisfaction is critical.- **Team Player:** Work collaboratively with your colleagues to provide the best service possible.- **Adaptability:** Be able to work in a fast-paced environment, adapting to changing situations with ease. - **Basic Computer Skills:** Familiarity with computers and basic software programs is beneficial for handling check-in systems and passenger databases.
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  • 0 - 5 yrs
  • 8.0 Lac/Yr
  • Chandigarh
Ground Staff Activities Customer Relationship Airline Operations Airport Operation Customer Service Customer Support Guest Handling Passenger Handling Ground Operation Airline Customer Service Ground Management Good Communication Skills Air Ticketing Officer Air Ticketing Air Ticketing Executive Air Ticketing Staff Airport Ticketing Executive Airport Ticketing Staff Airline Ticketing Airport Ground Staff Ground Staff Airline Ground Staff Air Port Ground Staff Ground Handli
We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.
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  • 0 - 2 yrs
  • 5.5 Lac/Yr
  • Dehradun
Airline Operations Airport Operation Aviation Hospitality Aviation Security Ground Staff Activities Interpersonal Skills Ground Handling Cargo Handling Air Traffic Control Passenger Handling Airport Ground Handling Airport Cargo Ground Operation Ground Management Airport Ticketing Basic Computer Skills Customer Service Personality Development Aircraft Marshalling Baggage Claim Baggage Handling Boarding Procedures Flight Check-in Gate Operations
As an Airport Terminal Services Agent, you will play a vital role in ensuring a smooth and pleasant experience for passengers at the airport. Your responsibilities will include:- **Check-in Assistance:** Help passengers check in for their flights by verifying their documents and issuing boarding passes, ensuring all procedures are followed correctly.- **Baggage Handling:** Responsible for managing passengers baggage, including weighing, tagging, and directing baggage to the correct flights while ensuring safety and efficiency.- **Customer Service:** Provide excellent support to passengers by answering questions, resolving issues, and offering information about flight schedules, terminal facilities, and services.- **Security Procedures:** Ensure compliance with safety regulations by properly checking passengers identification and assisting with security procedures at check-in points.- **Flight Information Management:** Keep passengers informed about flight status updates, delays, and gate changes by using airport systems and announcements.To succeed in this role, you should possess the following skills and qualities:- **Communication Skills:** Strong verbal communication is essential to interact effectively with passengers and colleagues.- **Problem-Solving:** Ability to think quickly and resolve issues that may arise during the check-in and boarding process.- **Attention to Detail:** A keen eye for details to accurately handle passenger information and baggage.- **Team Player:** Willingness to work harmoniously with other airport staff and departments to ensure a coordinated service.- **Flexibility and Adaptability:** The airport environment is fast-paced, so being able to adapt to changing situations is crucial. This role is suitable for individuals who have completed their 12th grade and have 0 to 2 years of experience.
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  • 0 - 2 yrs
  • 5.5 Lac/Yr
  • Bhopal
Airline Operations Airport Operation Aviation Hospitality Aviation Security Ground Staff Activities Interpersonal Skills Ground Handling Cargo Handling Air Traffic Control Passenger Handling Airport Ground Handling Airport Cargo Ground Operation Ground Management Airport Ticketing Basic Computer Skills Customer Service Personality Development Aircraft Marshalling Baggage Claim Baggage Handling Boarding Procedures Flight Check-in Gate Operations
We are looking for a dedicated Airport Terminal Services Agent in Bhopal, India. This role is ideal for candidates eager to start their careers in the aviation industry.As an Airport Terminal Services Agent, your main responsibilities will include checking in passengers and their luggage, ensuring all necessary documents are prepared and verified. You will assist passengers with boarding procedures and help them navigate through the airport for a smooth travel experience. Additionally, you will provide information about flights, answer inquiries, and assist with any issues that may arise. Maintaining a clean and organized terminal area is also a key part of your duties to enhance overall passenger satisfaction.To succeed in this role, you should have excellent communication skills and a friendly, approachable demeanor. Attention to detail is essential, as you will handle sensitive passenger information and luggage. A good understanding of safety and security protocols in an airport environment is expected. You should also be able to work flexible hours, including weekends and holidays.Candidates must have completed the 12th grade and possess a willingness to learn. Prior experience is not necessary, but the ability to work well in a team and manage time efficiently is important. This position offers a great opportunity to gain experience in the fast-paced airline industry while providing excellent customer service.
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  • 0 - 2 yrs
  • 5.5 Lac/Yr
  • Chandigarh
Airline Operations Airport Operation Aviation Hospitality Aviation Security Ground Staff Activities Interpersonal Skills Ground Handling Cargo Handling Air Traffic Control Passenger Handling Airport Ground Handling Airport Cargo Ground Operation Ground Management Airport Ticketing Basic Computer Skills Customer Service Personality Development Aircraft Marshalling Baggage Claim Baggage Handling Boarding Procedures Flight Check-in Gate Operations
Join a dynamic team as an Airport Terminal Services Agent in Chandigarh, India. This role is perfect for individuals looking to start their career in the aviation industry. You will play a crucial part in ensuring smooth airport operations and enhance the travel experience for passengers.Key Responsibilities:- **Passenger Check-in**: Assist travelers with check-in procedures, ensuring all documentation is correct and guiding them through the process efficiently.- **Baggage Handling**: Manage passenger luggage, ensuring proper tagging and tracking from check-in to loading onto the aircraft.- **Customer Assistance**: Provide support and information to passengers regarding flights, boarding gates, and airport facilities, addressing any inquiries with professionalism.- **Boarding Process**: Oversee the boarding of passengers, ensuring everyone boards in an orderly manner and that flight schedules are adhered to.- **Safety Compliance**: Follow safety protocols and ensure adherence to airport regulations, contributing to a secure environment for travelers and staff.Required Skills and Expectations:Candidates should possess excellent communication skills to interact effectively with passengers and colleagues. A positive attitude and a friendly demeanor are crucial for providing outstanding customer service. Basic computer skills are necessary for handling check-in systems and managing passenger information. Adaptability and a readiness to work in a fast-paced environment are essential, along with the ability to handle challenging situations calmly. A high school education is required, and previous experience in customer service is a plus, but not mandatory.
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  • 0 - 4 yrs
  • 5.5 Lac/Yr
  • Chandigarh
Ground Staff Airport Executive Irport Ground Staff Executive
As an Airport Ground Staff member, you will play a crucial role in ensuring the smooth operations and safe management of airport services. This position is ideal for individuals who are looking to start their career in the aviation industry and wish to work in a dynamic environment.**Key Responsibilities:**- **Passenger Assistance:** Help passengers with check-in, boarding, and baggage handling, ensuring a pleasant experience during their journey.- **Baggage Handling:** Safely load and unload luggage from aircraft, taking care to minimize damage and ensure proper handling.- **Customer Service:** Address passenger inquiries and concerns promptly while providing information about flight schedules and airport services.- **Coordination with Airlines:** Collaborate with airline representatives to facilitate smooth operations during busy periods, including flight departures and arrivals.- **Safety Protocols:** Adhere to all safety regulations and procedures to maintain a secure environment for both passengers and staff.- **Team Collaboration:** Work closely with other ground staff members, including security and maintenance teams, to ensure efficient operations at the airport.To succeed in this role, candidates should have strong communication skills, a friendly demeanor, and a customer-focused attitude. You should be able to work well in a team and handle stressful situations calmly. Being punctual and reliable is essential, along with a willingness to learn and adapt in a fast-paced environment. A positive attitude and the ability to work flexible hours are also important for this role.
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Airport Customer Service Associate || Freshers & Experienced

Aviindia Institute of Aviation and Hospitality Management

  • 0 - 1 yrs
  • 3.8 Lac/Yr
  • Kolkata
Passenger Handling Airline Operations Airport Operation Customer Relationship Airport Ticketing Airline Customer Service
As an Airport Customer Service Associate, you will play a vital role in providing excellent service to passengers. You will support travelers with their inquiries and ensure they have a pleasant experience.**Key Responsibilities:**- **Assist Passengers:** Answer questions about flight schedules, check-in procedures, and baggage information, providing clear guidance to travelers.- **Handle Complaints:** Address customer complaints with patience and professionalism, finding solutions to ensure customer satisfaction.- **Provide Information:** Offer information about airport facilities, services, and emergency procedures to help travelers have a safe experience.- **Coordinate with Airlines:** Communicate with airline representatives to resolve issues such as flight changes or delays, ensuring that all parties are informed and updated.- **Maintain Records:** Keep accurate records of customer interactions and incidents, which will help improve service and streamline processes.**Required Skills and Expectations:**- **Communication Skills:** You must have strong verbal and written communication skills to interact with diverse passengers and convey information clearly.- **Customer Service Orientation:** A friendly and helpful attitude is essential for creating a positive experience for travelers.- **Problem-Solving Skills:** You should be able to think on your feet and resolve issues effectively under pressure.- **Tech-Savvy:** Familiarity with technology and the ability to use software for customer service is important, as you will be working from home.- **Time Management:** Efficiently manage your time to handle multiple inquiries and tasks in a busy environment. This part-time position requires you to be proactive and dedicated to providing outstanding service to airport travelers.
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Hiring Freshers || Airport Customer Service Associate

Aviindia Institute of Aviation and Hospitality Management

  • Fresher
  • 4.3 Lac/Yr
  • Patna
Customer Relationship Airport Ticketing Airline Operations Airport Operation Passenger Handling Airline Customer Service
Join our team as an Airport Customer Service Associate in Patna, India. This full-time position is perfect for freshers looking to start their careers in the aviation industry.Key Responsibilities:1. **Customer Assistance**: Greet and assist passengers with inquiries about their flights, luggage, and airport facilities, ensuring a positive customer experience.2. **Check-In Support**: Help passengers with the check-in process, including issuing boarding passes and tagging luggage, to facilitate smooth boarding procedures.3. **Problem Resolution**: Address passenger issues or complaints promptly and effectively, providing solutions to enhance customer satisfaction.4. **Information Provision**: Offer accurate and timely flight information, including delays and gate changes, to keep customers informed during their travel.5. **Collaboration**: Work closely with airline staff and other airport departments to ensure efficient operations and communication.Required Skills and Expectations:Candidates should have a minimum educational qualification of 12th pass. Strong communication skills in English and local languages are essential for effective interaction with passengers. You should be friendly, approachable, and able to work in a fast-paced environment. Attention to detail and problem-solving skills are crucial for addressing customer needs efficiently. A commitment to delivering exceptional service and a team-oriented attitude will help you succeed in this role.
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Airport Customer Service Associate (Freshers) Kolkata

Aviindia Institute of Aviation and Hospitality Management

  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Kolkata
Customer Relationship Airport Ticketing Airline Operations Airport Operation Passenger Handling Airline Customer Service
As an Airport Customer Service Associate in Kolkata, you will be the first point of contact for travelers, ensuring they have a pleasant and smooth experience at the airport. Your role is crucial in providing high-quality customer service and support. **Key Responsibilities:**- **Welcome Travelers:** Greet passengers with a friendly smile and assist them with their queries, creating a welcoming atmosphere.- **Check-In Assistance:** Help passengers with the check-in process, ensuring they understand the procedures and have their boarding passes ready.- **Flight Information:** Provide up-to-date information about flight schedules, delays, and boarding gates, keeping passengers informed and at ease.- **Baggage Handling Support:** Assist travelers with their baggage concerns and coordinate with relevant departments for lost or damaged luggage.- **Resolve Issues:** Address customer complaints and concerns promptly, ensuring that issues are handled efficiently and are resolved satisfactorily.- **Maintain Cleanliness:** Ensure that the customer service area is clean and organized, presenting a professional image to the passengers.**Required Skills and Expectations:**You should have good communication skills to interact effectively with travelers and team members. A positive attitude and patience are essential for handling customer inquiries and complaints. Basic computer skills are necessary for handling check-in systems. Being a team player will help in working seamlessly with colleagues in a busy airport environment. Additionally, a customer-centric mindset is crucial for providing excellent service to all travelers.
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  • 0 - 1 yrs
  • 7.0 Lac/Yr
  • Bhubaneswar
Aviation Ground Staff Activities
As an Airport Passenger Service Associate, you will play a vital role in enhancing the travel experience for passengers at the airport. Your main duties will include:- **Greeting Passengers:** Welcome passengers as they arrive at the airport, making them feel comfortable and valued.- **Checking In:** Assist passengers with check-in procedures, ensuring their bags are tagged correctly and they receive the necessary boarding passes.- **Providing Information:** Offer detailed information about flight schedules, gate changes, and airport services to help passengers navigate the airport smoothly.- **Handling Queries:** Address any questions or concerns from passengers regarding their travel plans, helping to solve issues promptly.- **Assisting with Special Needs:** Provide support to passengers with special requirements, including the elderly, families with children, or those with disabilities.- **Maintaining Cleanliness:** Ensure that the passenger service area remains tidy and organized for a pleasant environment.To be successful in this role, candidates should possess good communication skills to interact effectively with passengers and team members. Patience and empathy are essential, as you will be dealing with travelers who may be stressed, especially during busy times. A basic understanding of airport operations will be beneficial. Being a team player and having a positive attitude is crucial, as you will work closely with colleagues to deliver excellent service. A minimum educational qualification of 10th pass is required, and a willingness to learn on the job is important, especially for freshers or those with less than a year of experience.
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  • 0 - 1 yrs
  • 8.5 Lac/Yr
  • Bhubaneswar
Airline Customer Service Customer Relationship Airline Operations Personality Development Aviation Passenger Service Communication Skills Good Communication Skills
We are looking for a motivated Airlines Executive to join our team in Bhubaneswar. This is a full-time position suitable for candidates with up to one year of experience or fresh graduates who have completed their 10th grade.As an Airlines Executive, your main responsibilities will include assisting customers with flight bookings, answering inquiries about airline services, and providing information about schedules and fares. You will also handle ticketing processes, ensuring that all details are accurate and meet customer needs. Additionally, you will support the team in managing customer complaints and resolving any issues that may arise.To succeed in this role, you should possess strong communication skills, both verbal and written, to effectively interact with customers and provide excellent service. Attention to detail is crucial, as you will need to accurately process bookings and manage tickets. A positive attitude and willingness to learn are essential, as you will be part of a dynamic team in a fast-paced environment. Computer literacy is important, as you will need to use booking software and handle different platforms adeptly.As an Airlines Executive, your commitment to customer satisfaction and teamwork will greatly contribute to the success of our operations. If you are enthusiastic and eager to develop your career in the airline industry, we encourage you to apply.
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  • 0 - 1 yrs
  • 8.0 Lac/Yr
  • Kolkata
Customer Relationship Airline Operations Aviation Personality Development Passenger Service Airline Customer Service Communication Skills Good Communication Skills
We are seeking a motivated Airlines Executive to join our team in Kolkata. This entry-level position is perfect for individuals who are looking to start their career in the aviation industry.Key Responsibilities:1. **Customer Service:** Assist passengers with inquiries, providing information about flight schedules, ticket bookings, and airport services to ensure a positive travel experience.2. **Ticketing and Reservations:** Handle ticket bookings, changes, and cancellations accurately while ensuring compliance with airline policies and procedures.3. **Check-in Support:** Guide passengers through the check-in process, ensuring that all necessary documents are verified and baggage is checked in securely.4. **Problem Resolution:** Address any issues or complaints raised by passengers promptly and efficiently, working to find suitable solutions to enhance customer satisfaction.5. **Communication:** Maintain clear communication with team members and airline personnel to ensure smooth operations and coordination in all customer-related processes.Required Skills and Expectations:Candidates should possess strong communication skills and a friendly demeanor to effectively interact with customers. A detail-oriented mindset is necessary for managing ticketing and reservations. Basic knowledge of the airline industry is a plus, but not mandatory. Applicants should be adaptable and able to work in a dynamic environment. A commitment to teamwork and customer satisfaction is essential for success in this role.
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  • 0 - 6 yrs
  • 9.0 Lac/Yr
  • Goa
Passenger Handling Baggage Handling Customer Service Customer Support Boarding Pass Executive Safety & Security Safety Security Officer Operational Support Operational Executive Excellent Communication Interpersonal Skills Customer Service Orientation Problem Solving Teamwork Coordination
As an Airport Ground Staff member, you will play a crucial role in ensuring a smooth and pleasant experience for passengers and airlines. Your primary responsibilities will include:- **Check-in Assistance**: You will help passengers with the check-in process, ensuring they have proper documentation and guiding them on luggage policies.- **Boarding Management**: You will assist in boarding procedures, making sure that passengers board the aircraft in an organized manner and checking their boarding passes.- **Customer Service**: You will provide information and support to passengers regarding flight schedules, gate changes, and any inquiries they may have, ensuring a positive experience.- **Luggage Handling**: You will manage the loading and unloading of luggage, ensuring that all baggage is handled carefully to prevent damage.- **Emergency Response**: You will be trained to respond to emergencies and assist in evacuating the terminal or aircraft if necessary, prioritizing passenger safety.To excel in this role, you should possess strong communication skills, as interacting with passengers and team members is essential. A friendly and positive attitude is important to create a welcoming environment. Attention to detail will help you manage tasks efficiently, while the ability to work under pressure is crucial during busy hours. A team-oriented mindset will allow you to collaborate effectively with colleagues. Candidates with a minimum education of 12th grade and 0 to 6 years of experience are encouraged to apply.
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  • 0 - 6 yrs
  • 9.0 Lac/Yr
  • Guwahati
Passenger Handling Baggage Handling Customer Service Customer Support Boarding Pass Executive Safety & Security Safety Security Officer Operational Support Operational Executive Excellent Communication Interpersonal Skills Customer Service Orientation Problem Solving Teamwork Coordination
Ground Staff are responsible for ensuring smooth airport operations and providing excellent customer service to passengers before, during, and after flights. They handle check-in procedures, boarding, baggage services, and assist passengers with their travel needs.Key Responsibilities: Passenger HandlingAssist passengers during check-in and boardingVerify passenger identification and travel documentsIssue boarding passes and baggage tagsGuide passengers to departure gates Baggage HandlingWeigh and tag checked luggageEnsure baggage complies with airline policiesCoordinate with baggage handling teamsAssist passengers with lost or delayed baggage Customer ServiceAddress passenger queries and complaintsProvide information on flight schedules, delays, and cancellationsAssist special passengers (elderly, disabled, VIPs, unaccompanied minors) Boarding & DepartureMake boarding announcementsEnsure smooth boarding proceduresCheck boarding passes and documents at gates Safety & SecurityFollow airport safety regulations and proceduresEnsure compliance with airline and aviation authority guidelinesReport any suspicious activity or security concerns Operational SupportCoordinate with airline staff, security, and other departmentsHandle flight documentation and reportsAssist in flight arrivals and departuresRequired Skills:Excellent communication and interpersonal skillsCustomer service orientationProblem-solving abilityAbility to work in shifts (including nights and weekends)Teamwork and coordinationBasic computer knowledgeEducational Qualification:Minimum: 10+2 (Higher Secondary)Preferred: Graduate in any field (Hospitality/Aviation preferred)Experience:Freshers can applyPrior experience in aviation, hospitality, or customer service is an advantageSalary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 40,000+ per month
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