Ground Handling Staff - Job Description
Job Title: Ground Handling Staff
Department: Airport Operations / Ground Operations
Location: Airport
Employment Type: Full-Time
Job Summary
Responsible for providing safe, efficient, and professional ground handling services to passengers, aircraft, and airline operations. The role involves passenger assistance, baggage handling, aircraft turnaround support, and coordination with airline and airport teams.
Key Responsibilities
Assist passengers with check-in, boarding, baggage, and general airport queries.
Handle passenger and baggage documentation accurately.
Assist with baggage loading, unloading, tagging, and transfer.
Support aircraft arrival and departure activities.
Coordinate with airline staff, security, ramp teams, and other airport departments.
Assist passengers requiring special services, including elderly passengers and passengers with reduced mobility.
Ensure all ground handling activities comply with airport safety and security procedures.
Maintain punctuality and help ensure on-time aircraft departures.
Report damaged baggage, equipment issues, safety hazards, or operational irregularities to supervisors.
Follow company policies, airport regulations, and aviation safety standards.
Maintain professional customer service and communication at all times.
Requirements
Minimum 10+2 / Diploma / Graduate qualification, depending on the employer.
Good communication and interpersonal skills.
Basic computer knowledge.
Ability to work in shifts, including nights, weekends, and holidays.
Physically fit and able to work in a fast-paced airport environment.
Customer-service-oriented and able to work effectively as part of a team.
Previous airport or ground handling experience is an advantage.
Key Skills
Customer service
Communication
Teamwork
Time management
Problem-solving
Baggage and passenger handling
Safety awareness
Ability to work under pressure