Freshers For Airport Passenger Service Associate - Kolkata

An Airline Passenger Service Agent acts as the primary frontline representative at airports, handling check-in, boarding, baggage, and customer inquiries to ensure safe, efficient, and pleasant travel. Responsibilities include verifying documentation, managing gate operations, assisting special-needs passengers, and resolving issues during delays or cancellations.

Key Responsibilities

Check-in & Boarding: Welcoming passengers, scanning travel documents (passports/visas), weighing baggage, issuing boarding passes, and assigning seats.

Gate Operations: Managing boarding procedures, announcing flight updates, and handling passenger boarding passes at the gate.

Customer Assistance: Rebooking passengers during flight disruptions, addressing lost luggage, and assisting unaccompanied minors or passengers with mobility needs.

Safety & Compliance: Adhering to strict aviation security regulations, conducting security checks, and ensuring compliance with company policies.

Required Skills & Qualifications

Customer Service: Strong empathy and patience, particularly when dealing with stressed or irate passengers.

Communication: Excellent verbal and written skills, often requiring proficiency in multiple languages.

Technical Skills: Competence in using computerized reservation systems (., Sabre, Amadeus).

Physical Stamina: Ability to stand for long periods and lift luggage (often up to 50–75 lbs).

Schedule Flexibility: Availability to work shifts, including weekends, nights, and holidays.

Background Check: Ability to pass security clearance, including criminal background and drug tests.

Typical Working Conditions

Agents work in fast-paced, high-stress environments, acting as the face of the airline in terminals, gates, and sometimes baggage claim areas.

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• Experience

  Fresher

• No. of Openings

  15

• Education

  12th Pass

• Role

  Passenger Service Agent

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  238B, AJC Bose Road , office 4b,4th floor, kolkata - 700020