Job SummaryThis is a P&L Leadership position that involves servicing of existing customers by offeringthem a world- class service experience. The focus is on up-selling premium packages, clientretention, ensuringcustomer delight through a need sensitive client servicing team and executing variousmarketing initiatives.Goals Grow the business in terms of top-line & bottom-line for the Zone Develop & execute annual operating plan - revenue & cost planning and forecasting Achievement of monthly, quarterly and annual sales targets by generating revenuefrom existing paid members Ensure timely delivery of services to clients Analyse customer feedback, draw business intelligence, review benefits of coreservices being offered and ensure high client satisfaction level Setup a system that delivers high customer retention Recruit, train & develop a client servicing team which is need sensitive, has aconsultative selling approach & is proactive at offering highest level of customerdelightExperience Experience of Sales / Servicing / Retention preferably in BFSI / Telecom /Ecommerce /FMCG/Consumer Durables/ Service industry Minimum experience of 4+ years in managing a large team size of 100+peopleSkills Sets Data analytic Customer focus & service orientation IT savvy & process orientationRequired Skills Excellent verbal and written communication and presentation skills Must have deep desire to work and succeed in a growing organization with totalcommitment and sense of job ownership Have strong team building & multi-location team management ability, leadershipability and persuasive communication skills to inspire the team Able to build credible relationships with influencing ability Must have team handling experience of more than 4yearsQualification 10th and 12th Academics Percentage must be at least 70% MBA or equivalent from Tier 1 and Tier 2 Business school