Voice Support Fresher Jobs in Siliguri

We are looking for a Tele Caller to join our team in Siliguri. This full-time position is ideal for motivated individuals looking to start or advance their careers in sales and customer service.The Tele Caller will be responsible for reaching out to potential clients over the phone, providing information about our products and services, and assisting customers with any inquiries. The role requires excellent communication skills and a friendly demeanor to build rapport with clients.Key Responsibilities:1. **Making Outbound Calls**: Contact potential customers to introduce our products and services, ensuring a clear and friendly communication style.2. **Customer Assistance**: Answer questions and address concerns of customers promptly, providing accurate information to help them make informed decisions.3. **Data Entry**: Maintain records of calls made and update customer information in the database, ensuring accuracy and confidentiality.4. **Follow-Up Calls**: Reconnect with potential leads to nurture relationships and encourage sales, demonstrating persistence and professionalism.Required Skills and Expectations:Candidates should have a minimum educational qualification of 12th grade and be open to learning. Strong verbal communication skills are essential, as well as the ability to listen effectively. A good attitude towards teamwork and a proactive approach to problem-solving will be key to success in this role. Previous experience in customer service or sales is a plus but not required.

Answering customer calls:Responding promptly to incoming calls from customers, identifying their needs, and providing accurate information. Customer query resolution:Addressing customer questions about products, services, billing, account details, and resolving basic issues. Complaint handling:Managing customer complaints effectively, de-escalating situations, and finding solutions to address concerns. Sales and lead generation (outbound calls):Contacting potential customers to promote products or services, qualifying leads, and scheduling appointments for sales teams. Order processing:Taking customer orders accurately, verifying details, and processing payments. Data entry:Recording customer interactions, updating account information, and maintaining accurate customer records within CRM systems. Cross-selling and upselling:Identifying opportunities to promote additional products or services to existing customers