Walk-Ins Interview BPO Telecaller

Answering customer calls:

Responding promptly to incoming calls from customers, identifying their needs, and providing accurate information.

Customer query resolution:

Addressing customer questions about products, services, billing, account details, and resolving basic issues.

Complaint handling:

Managing customer complaints effectively, de-escalating situations, and finding solutions to address concerns.

Sales and lead generation (outbound calls):

Contacting potential customers to promote products or services, qualifying leads, and scheduling appointments for sales teams.

Order processing:

Taking customer orders accurately, verifying details, and processing payments.

Data entry:

Recording customer interactions, updating account information, and maintaining accurate customer records within CRM systems.

Cross-selling and upselling:

Identifying opportunities to promote additional products or services to existing customers

• Experience

  0 - 5 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  BPO Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  Excel Solutions, Matigara, Khaprail more