Telesales Representative Graduate Jobs in Chennai

It is an Outbound Collections processKeep track of assigned accounts to identify outstanding debts. Plan course of action to recover outstanding paymentsContact debtors to inquire of their payment status.Negotiate payoff deadlines or payment plans.Have strong negotiation skills and the ability to explain financial matters firmly and clearly

1.The customer Experience Executive Voice Process will be responsible for providing high- quality customer service and support via telephone interactions.2.This role requires excellent communication skills, a customer centric approach, and the ability to handle3.Inquiries and resolve issues effectively and efficiently

Handle Customer's Inbound and Outbound Calls. Solving Queries, Telling Them About Services.need to be fluent in Malayalam and Tamil compulsory additional languages are asset

Key Responsibilities: Be the best for our customers by- Displaying complete onus to customers queries / problems- Delivering service with requisite courtesy and accuracy- Adhering to product and process requirements, with nil errors- Escalating customer issues to the right internal stakeholders- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores Ensure process efficiency and effectiveness by- Complying to service and sales guidelines- Achieving Call Quality targets- Resolving customer queries at the first instance of contact, with minimum call handling time Cross-sell / upsell set products like- Loans and mortgages- Priority / elite accounts

Hiring for 5 tele-caller Jobs in Anna Nagar, Chennai,Customer Service Representative,Strategic Communication,Problem Solving,Time Management, for Freshers,Required Educational Qualification is : B.Tech/B.E with Good knowledge in Customer Service Representative,Strategic Communication,Problem Solving,Time Management etc.

Job Responsibilities: Act as an important link between the client and the operations team. Attend client calls, interactwith clients frequently, manage job queues and communicate feedback to the operations team. Client Communication/ Management: Interface with clients frequently and maintain an excellentrelationship with them. Project Management:1. Oversee and coordinate the day-to-day workflow.2. Responsible for quality and timely completion of all assigned jobs.3. Constant interaction with team manager on any issues pertaining to the job. Team Management: Develop strong interpersonal relationships with the client.Skill Sets Required: Academic Qualifications: Graduate in any discipline. Technical Qualifications: MS Office Suite (PowerPoint and Excel fluency preferred). Experience: Fresher with good communication skills or 1-2years experience in customer service. Work Schedule: Ability to work in a flexible schedule during the night and weekend shifts. Should be able to handle both inbound/outbound international calls

To maximize the sales of a company's goods or services by making powerful and successful sales presentations in different settings to crack profitable deals and referrals and thereby achieve sales target

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams

Create business opportunities through tele calling. Manage existing customers by building relationship. Gain new business.

Responsible for developing new business prospects through cold-calling, lead generation, RFI, RFQ and closure.Responsible to set-up meetings with clients and involve in product sales.Ability to convince and develop a lasting relationship with the client to increase business.Ability to meet and exceed past sales objectives.Will be involved in maintaining reports of daily activity, follow-ups, closure and prospects.