Customer Service Representative

• Respond to customer queries in a timely and accurate way, via phone, or chat• Identify customer needs and help customers use specific features• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)• Update our internal databases with information about technical issues and useful discussions with customers• Monitor customer complaints on social media and reach out to provide assistance• Share feature requests and effective workarounds with team members• Inform customers about new features and functionalities• Follow up with customers to ensure their technical issues are resolved• Gather customer feedback and share with our Product, Sales and Marketing teams

• Experience

  0 - 6 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office