Telesales Representative Female Graduate Jobs in Chennai

As a Customer Relationship Manager, you will play a crucial role in managing and nurturing relationships with our clients to ensure their satisfaction and loyalty. Your responsibilities will include:- Building Strong Relationships: Develop and maintain positive interactions with customers, understanding their needs and preferences to enhance their experience.- Addressing Customer Queries: Handle customer inquiries and concerns promptly, providing effective solutions to ensure a high level of service and customer satisfaction.- Gathering Customer Feedback: Collect feedback from clients about our products and services to identify areas for improvement and support product development.- Cross-Selling Products and Services: Identify opportunities to introduce customers to additional products or services that may benefit them, contributing to overall sales growth.- Maintaining Customer Records: Keep accurate and updated records of customer interactions and transactions in our database, facilitating efficient communication and follow-ups.To excel in this role, you should have:- Excellent Communication Skills: Strong verbal and written communication abilities are essential for effectively interacting with customers and addressing their needs.- Interpersonal Skills: A friendly and approachable demeanor is important for building rapport with clients and fostering a positive relationship.- Problem-Solving Abilities: Be able to think critically and provide effective solutions to customer issues as they arise.- Basic Computer Proficiency: Familiarity with office software and customer management systems will aid in completing daily tasks efficiently.- Adaptability: Willingness to learn and adapt to changing customer demands and company procedures, ensuring continuous improvement in service delivery.

Handle Customer's Inbound and Outbound Calls. Solving Queries, Telling Them About Services.need to be fluent in Malayalam and Tamil compulsory additional languages are asset

Create business opportunities through tele calling. Manage existing customers by building relationship. Gain new business.