Telecaller Job Vacancies in Matigara

Answering customer calls:Responding promptly to incoming calls from customers, identifying their needs, and providing accurate information. Customer query resolution:Addressing customer questions about products, services, billing, account details, and resolving basic issues. Complaint handling:Managing customer complaints effectively, de-escalating situations, and finding solutions to address concerns. Sales and lead generation (outbound calls):Contacting potential customers to promote products or services, qualifying leads, and scheduling appointments for sales teams. Order processing:Taking customer orders accurately, verifying details, and processing payments. Data entry:Recording customer interactions, updating account information, and maintaining accurate customer records within CRM systems. Cross-selling and upselling:Identifying opportunities to promote additional products or services to existing customers

Job DescriptionSalary: 14k -17k + Incentives.We are looking for a dynamic candidate with strong leadership, team-handling, and sales skills to drive team performance and achieve targets. Excellent communication and the ability to motivate a team are essential. Develop and maintain relationships with clients to drive revenue and achieve sales targets. Utilize market research and client feedback to tailor solutions, negotiate deals, and close sales. Consistently meet or exceed performance goals while providing exceptional customer service.Target Oriented JobNo. of posts- 01Required Skill Good Communication Skill, Should be fluent in English, Hindi & Nepali