Telecaller Fresher Jobs in Matigara

Answering customer calls:Responding promptly to incoming calls from customers, identifying their needs, and providing accurate information. Customer query resolution:Addressing customer questions about products, services, billing, account details, and resolving basic issues. Complaint handling:Managing customer complaints effectively, de-escalating situations, and finding solutions to address concerns. Sales and lead generation (outbound calls):Contacting potential customers to promote products or services, qualifying leads, and scheduling appointments for sales teams. Order processing:Taking customer orders accurately, verifying details, and processing payments. Data entry:Recording customer interactions, updating account information, and maintaining accurate customer records within CRM systems. Cross-selling and upselling:Identifying opportunities to promote additional products or services to existing customers