Mystery Shopper Coordination: Call, onboard, brief, and schedule mystery shoppers; confirm task completion and collect reports on time. Training & Onboarding: Conduct virtual/phone training sessions on audit expectations, observation skills, and reporting; provide refresher training. Audit Quality & Compliance: Give constructive feedback, monitor report quality, and maintain performance records. Relationship Management: Build long-term relationships with shoppers and act as liaison with the project team. Requirements: Graduate in any discipline (Business, Hospitality, Retail Management preferred) Excellent verbal communication in English and Hindi (other languages are a plus) Strong telecalling, training, and coordination skills High attention to detail, time management, and multitasking ability Proficient in MS Excel, MS Word, and email communicationPerks & Benefits:Competitive salary with performance bonuses28 paid vacation daysPotential promotion to Project Manager