• Mystery Shopper Coordination: Call, onboard, brief, and schedule mystery shoppers; confirm task completion and collect reports on time.
• Training & Onboarding: Conduct virtual/phone training sessions on audit expectations, observation skills, and reporting; provide refresher training.
• Audit Quality & Compliance: Give constructive feedback, monitor report quality, and maintain performance records.
• Relationship Management: Build long-term relationships with shoppers and act as liaison with the project team.
✅ Requirements:
• Graduate in any discipline (Business, Hospitality, Retail Management preferred)
• Excellent verbal communication in English and Hindi (other languages are a plus)
• Strong telecalling, training, and coordination skills
• High attention to detail, time management, and multitasking ability
• Proficient in MS Excel, MS Word, and email communication
🚀Perks & Benefits:
Competitive salary with performance bonuses
28 paid vacation days
Potential promotion to Project Manager