Attend incoming calls and respond to patient enquiries professionally.Make outgoing calls for appointment confirmation, follow-ups, feedback, and promotional campaigns.Welcome patients and assist them with registration and billing.Schedule appointments and coordinate with phlebotomists and laboratory staff.Explain available health check-up packages and diagnostic tests.Maintain patient records accurately in the system.Handle cash, digital payments, and issue receipts when required.Resolve basic customer queries and escalate issues when necessary.Ensure the reception area remains clean, organized, and welcoming.Support day-to-day administrative activities of the diagnostic centre.People looking for back office need not apply