Telecaller 12th Pass Experience Jobs in Siliguri

should be expert in telecalling/ Telesales/ lead generation customer followup ales closer. good knowledge in computer like excel, word

You will be designated as Customer Support Female Tele Calling in the Service department.1. Siliguri (Remote) Location, Posting & Transfer.You will be initially posted in our office in West Bengal (Siliguri Work from home (Remote) Location. However, at any time during the period of appointment, the company reserves the right to transfer you in such otherCapacity that the company may determine for other Department/ Branch/ Establishment or Location orAny other group company under the same management without adversely affecting your emolumentsAnd general conditions of service.

Make outbound calls to potential students or job seekers from the provided database.Explain aviation training courses, benefits, and job placement opportunities.Convince interested candidates to attend counseling sessions or walk-in interviews

Roles and ResponsibilitiesTelecalling Responsibilities:Outbound and Inbound Calls:Handle customer inquiries, complaints, and feedback professionally over the phone.Make outbound calls to generate leads, follow up on inquiries, and support sales or marketing campaigns.Customer Relationship Management:Build and maintain good relationships with customers and clients by providing accurate information and addressing their concerns.Promotions and Follow-ups:Inform customers about products, services, offers, and updates.Schedule meetings, demonstrations, or follow-ups with clients as required.Lead Generation and Conversion:Identify potential leads, qualify prospects, and convert them into sales opportunities or appointments.Back Office Responsibilities:Data Management:Maintain accurate records of customer interactions, leads, and transactions in the system.Handle data entry tasks and ensure information accuracy and confidentiality.Administrative Support:Provide assistance with document preparation, filing, and report generation.Coordinate with other departments to ensure smooth workflow and resolve issues.Process Improvement:Monitor processes and suggest improvements to enhance efficiency and productivity.Email and Communication Management:Handle routine email correspondence and escalate issues to relevant departments when necessary.Skills Required:Communication Skills:Strong verbal and written communication in [Specify Languages, e.g., English, Hindi, local language].Polite and professional telephone etiquette.Technical Skills:Proficiency in MS Office Suite (Excel, Word, PowerPoint).Familiarity with CRM or data management software is a plus.Organizational Skills:Ability to multitask and prioritize tasks efficiently.Strong attention to detail and problem-solving skills.Customer Handling:Ability to handle pressure and meet targets.Positive attitude and excellent interpersonal skills.Eligibility Criteria:Minimum educational qu

Looking for BPO Telemarketer (Fresher & Experienced)Genuine Process UK Shift Skills & Qualifications:Fluency in English: Excellent communication skills, both verbal and written, with a clear and neutral accent suitable for UK customers.Empathy & Patience: Ability to listen actively, show empathy, and offer appropriate solutions in a respectful and non-judgmental manner, especially when discussing sensitive topics like debt.Confidence & Persuasiveness: Comfortable initiating conversations, addressing objections, and encouraging leads to take the next step in the debt relief process.Problem-Solving Skills: Ability to assess the prospects needs quickly and adapt the conversation to offer the best solution for their financial situation.Attention to Detail: Ability to maintain accurate records of leads, calls, and follow-upsEmotional Intelligence: Strong interpersonal skills with the ability to gauge a prospects emotional state, respond to their feelings appropriately, and maintain a supportive and respectful tone throughout the conversation.Active Listening Skills: Active listening to fully understand the prospect's needs and concerns, ensuring that the solution offered is tailored to their specific situation.Key Responsibilities:Lead Generation: Conduct outbound calls to UK-based individuals to generate leads for debt relief services.Cold Calling: Initiate conversations with potential clients who may be struggling with debt, explaining available services, and assessing their needs.Engagement: Build rapport and trust by speaking empathetically about their financial situation, focusing on how the service can help.Achieving Targets: Meet daily, weekly, and monthly lead generation and sales targets.Compliance: Ensure that all conversations comply with relevant UK regulations around debt advice and telemarketing practices (e.g., GDPR, Financial Conduct Authority regulations).Why Join Us?Training & Development: Comprehensive training on the debt re

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