Chat Support Representative - NEPALI

Next Resource Pvt Ltd

Requirements:

- Fluent written and spoken NEPALI and English.

- Typing Speed of 50wpm

- High school diploma, general education degree, or equivalent.

- Comfortable using computers.

- Should have Laptop or PC(atleast i3 processor & 8GB RAM) to Work from Home.

- Should have broadband internet connection

- Should have proper power backup system (inverter/ups) for interruption work during power cuts also

- Candidate comfortable with Morning shift, Day shift and Night shift

Responsibilities:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Knowing our products inside and out so that you can answer questions.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments, and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Ensure customer satisfaction and provide professional customer support.

Experience : 1 - 2 Years

No. of Openings : 4

Education : Any Bachelor Degree

Role : Chat Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India