Chat Support Representative - NEPALI

Next Resource Pvt Ltd

requirements:

- fluent written and spoken nepali and english.

- typing speed of 50wpm

- high school diploma, general education degree, or equivalent.

- comfortable using computers.

- should have laptop or pc(atleast i3 processor & 8gb ram) to work from home.

- should have broadband internet connection

- should have proper power backup system (inverter/ups) for interruption work during power cuts also

- candidate comfortable with morning shift, day shift and night shift

responsibilities:

- maintaining a positive, empathetic, and professional attitude toward customers at all times.

- knowing our products inside and out so that you can answer questions.

- responding promptly to customer inquiries.

- communicating with customers through various channels.

- acknowledging and resolving customer complaints.

- processing orders, forms, applications, and requests.

- keeping records of customer interactions, transactions, comments, and complaints.

- communicating and coordinating with colleagues as necessary.

- providing feedback on the efficiency of the customer service process.

- ensure customer satisfaction and provide professional customer support.

• Experience

  1 - 2 Years

• No. of Openings

  4

• Education

  Any Bachelor Degree

• Role

  Chat Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home