Fresher Support Engineer Jobs

About the JobAs a Technical Support Specialist, you will be the first point of contact for Connekt customers experiencing technical issues or needing help using our platform.You will troubleshoot problems across accounts, product features, integrations, and configurations, guide customers through solutions, and work closely with our engineering and product teams when deeper technical investigation is required.This is an entry-level role ideal for someone who is technically curious, enjoys solving problems, and wants to build a career in SaaS and technology. You do not need to be a software engineer, but you should be comfortable learning how software works, investigating issues, and communicating technical information clearly to customers.ROLE DETAILSLocation: India (Remote)Employment type: Full-timeExperience: Entry level / 0-2 yearsCompensation: Competitive salary + performance bonusBenefits: Paid leave, equipment allowanceWHAT YOULL DORespond promptly and professionally to technical support requests through email, chat, and other support channelsTroubleshoot issues related to user accounts, platform features, permissions, integrations, data, and general product functionalityAsk the right questions and gather relevant information to identify the root cause of customer issuesReproduce reported bugs and document clear steps for the engineering teamEscalate complex technical issues to product or engineering with complete and accurate informationKeep customers updated throughout the troubleshooting process until their issue is resolvedHelp customers configure their accounts, integrations, and platform settingsGuide new customers through technical onboarding and product setupTest potential solutions and verify that issues have been resolvedMaintain accurate records of technical issues, troubleshooting steps, and resolutionsIdentify recurring bugs or product issues and share patterns with the product and engineering teamsCreate and maintain help articles, troubleshooting guides, FAQs, and internal technical documentationLearn new Connekt features and understand how different parts of the platform work togetherHelp improve our support processes as the product and customer base growWHAT WERE LOOKING FOR0-2 years of experience in technical support, IT support, customer support, software support, or a similar roleFresh graduates with strong technical aptitude are encouraged to applyExcellent written and verbal communication skills in EnglishStrong problem-solving and logical thinking skillsComfortable learning and troubleshooting software productsAbility to investigate an issue step by step rather than immediately escalating itComfortable communicating technical concepts in a simple and understandable wayStrong attention to detail when documenting bugs and customer issuesOrganized and able to manage multiple support requests at the same timeCurious about technology and interested in understanding how software worksAble to work independently in a remote environmentReliable internet connection and a suitable home working setupNICE TO HAVEDegree or diploma in Computer Science, Information Technology, Engineering, or a related fieldInternship or previous experience in SaaS, technical support, IT support, or software testingBasic understanding of APIs, web applications, databases, or software integrationsFamiliarity with tools such as Postman, browser developer tools, SQL, or API documentationBasic knowledge of HTML, CSS, JavaScript, or another programming languageExperience using support platforms such as Crisp, Intercom, Zendesk, Freshdesk, or similar toolsExperience using CRM, recruitment, or HR technologyFamiliarity with troubleshooting Google Workspace, Microsoft 365, email integrations, or authentication issuesExperience creating technical documentation, help centre articles, or troubleshooting guidesExperience working in a startup or fast-paced technology environmentEQUAL OPPORTUNITY STATEMENTConnekt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or experience.All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age.

Key ResponsibilitiesDesign, develop, and test hardware systems and components.Install, configure, and maintain computer hardware and peripheral devices.Diagnose and troubleshoot hardware-related issues.Conduct performance testing and quality assurance of hardware products.Collaborate with software, production, and engineering teams for system integration.Prepare technical documentation, specifications, and test reports.Perform preventive maintenance and hardware upgrades.Ensure compliance with industry standards and safety regulations.Support manufacturing and production teams in resolving hardware concerns.Evaluate and recommend hardware improvements and new technologies.

We are looking for a dedicated Hardware Engineer to join our team in Ahmedabad. The ideal candidate will work directly with electronic hardware and contribute to our technology projects. Key Responsibilities:- Design Hardware Components: You will create and develop electronic components and systems that meet project specifications and requirements. - Testing and Validation: Conduct tests on hardware to ensure it functions correctly and meets quality standards. This includes troubleshooting and resolving any hardware-related issues.- Collaboration with Team: Work closely with other engineers and team members to integrate hardware components with software and ensure overall system performance.- Documentation: Maintain clear records of designs, tests, and revisions for future reference and project tracking.- Stay Updated: Continuously learn about new technologies and advancements in hardware engineering to improve processes and product offerings.Required Skills and Expectations:Candidates should have a strong understanding of electronic principles and hardware design. Familiarity with tools like schematic design software and circuit simulation is a plus. You should possess problem-solving skills to diagnose and repair hardware issues efficiently. Attention to detail is crucial for creating reliable and accurate designs. As a Hardware Engineer, you will need to work effectively in a team environment, communicating clearly with colleagues. Candidates must be male and are expected to have a commitment to continuous learning, with a readiness to adapt to new challenges. Experience is not mandatory, making this an excellent opportunity for recent graduates or those with up to six years of experience.

We are seeking a motivated Junior Sales Engineer to join our team in Coimbatore. This role is ideal for individuals who are eager to learn and help drive our sales efforts. As a Junior Sales Engineer, your main responsibility will be to support the sales team in promoting our products and assisting customers.Key Responsibilities:- Assist Sales Team: Work closely with senior sales engineers to understand products and sales strategies, helping to prepare for client meetings.- Customer Interaction: Engage with potential customers to explain product features and benefits, addressing their needs and inquiries.- Technical Support: Provide basic technical information and guidance to customers, learning how our products work and how they can benefit clients.- Sales Documentation: Help in preparing sales documents, presentations, and proposals that clearly outline our offerings and solutions.- Market Research: Conduct research on industry trends and competitor products to help identify new sales opportunities and improve strategies.Required Skills and Expectations:- Strong communication skills are essential for interacting with clients and team members.- Basic technical knowledge or interest in engineering or related fields will be helpful.- Willingness to learn and adapt to new challenges in the sales and engineering fields.- Ability to work in a team and contribute positively to group dynamics.- Good organizational skills and attention to detail for managing documentation and sales processes.- A positive attitude and a proactive approach to finding solutions for customers. This role is an excellent opportunity to begin a career in sales engineering while gaining valuable industry experience.

As a Field Support Engineer, you will play a crucial role in providing technical support to our customers. Your main responsibility will involve troubleshooting and resolving issues with our products on-site. The following points outline your key responsibilities:- Technical Support: You will assist customers in resolving technical issues with equipment or software, ensuring they are operational and functioning as intended.- Installation and Maintenance: You will be responsible for installing new equipment and performing regular maintenance to ensure optimal performance.- Customer Training: You will provide training to customers on how to use our products effectively, helping them understand features and functionalities.- Documentation: You will maintain records of customer interactions, issues resolved, and any technical details to ensure accurate reporting and analysis.- Collaboration with Teams: You will work closely with our engineering and sales teams to communicate common issues and suggest improvements for future releases.For this role, we expect you to have a basic understanding of electronics and IT. Good communication skills are essential, as you will be interacting with customers regularly. You should be a quick learner who is eager to tackle challenges. A keen eye for detail and problem-solving skills will be vital in your day-to-day activities. You should be flexible and able to adapt to varying customer needs, demonstrating professionalism at all times.

We are looking for a motivated Software Engineer to design, develop, test, and maintain software applications. The candidate should have good programming skills, problem-solving ability, and a willingness to learn new technologies.Key ResponsibilitiesDevelop, test, and maintain software applications.Write clean, efficient, and maintainable code.Analyze business and technical requirements.Debug and resolve software issues and bugs.Work with developers, designers, testers, and other teams.Participate in code reviews and software testing.Develop and integrate APIs and databases.Maintain technical documentation.Follow software development standards and best practices.Stay updated with new technologies and development tools.Required SkillsKnowledge of programming languages such as Java, Python, C#, JavaScript, or C++.Understanding of SQL and databases.Basic knowledge of HTML, CSS, and web technologies.Familiarity with Git/version control.Good logical thinking and problem-solving skills.Basic communication and teamwork skills.QualificationsB.E./B.Tech/B.Sc./MCA in Computer Science, IT, or a related field

As a Software Support Engineer, your main responsibility will be to help customers and users with software-related issues. You will be the first point of contact for users who face challenges while using our software, and your goal is to resolve these issues efficiently.Key Responsibilities:- Troubleshoot Software Issues: Identify and resolve software problems reported by customers, ensuring they have a smooth experience.- Provide Technical Support: Offer guidance and assistance to users via phone, email, or chat, addressing any inquiries they may have about the software.- Document Solutions: Record and maintain detailed logs of customer interactions and solutions provided to enhance the knowledge base and improve future support.- Collaborate with Development Teams: Work closely with software developers to report severe issues and provide user feedback for ongoing improvements.- Train Users: Conduct training sessions or create user manuals to educate customers on how to use the software effectively.Required Skills and Expectations:- A bachelors degree in Computer Applications (B.C.A) or Science (B.Sc) is essential for this role.- Freshers are welcome, so you should be eager to learn and develop your skills in software support.- Strong communication skills are important, as you will be interacting with customers regularly.- A basic understanding of software applications and troubleshooting procedures is preferred.- A problem-solving mindset and the ability to work well under pressure are vital for success in this position.

As an IT Technical Support Engineer, your primary role will be to assist users with their technical issues and ensure the smooth functioning of IT systems. You will provide support both in person and over remote access, helping to resolve a variety of hardware and software problems.Key Responsibilities:- Troubleshooting Technical Issues: You will diagnose and resolve hardware and software problems reported by users, ensuring minimal disruption to their work.- Providing User Support: Assisting users with technical inquiries will be part of your daily tasks, guiding them through solutions and offering best practices for future use.- Maintaining IT Equipment: You will be responsible for setting up, configuring, and maintaining the organization's IT equipment such as computers, printers, and network devices.- Documenting Issues and Solutions: It will be essential to record all support requests and their resolutions in a ticketing system, which helps track recurring issues and improves future service.- Collaborating with IT Team: You will work closely with other IT professionals to escalate complex problems and contribute to team projects aimed at improving overall IT services.To succeed in this role, you should possess a Bachelors degree in Engineering (B.E) and have a basic understanding of computer systems and networks. Strong problem-solving skills and a customer-oriented approach are essential. You must be able to communicate technical information clearly and work well under pressure. Additionally, being a male candidate is a specific requirement for this position. A proactive attitude and eagerness to learn are highly valued, especially as you will be developing your skills in IT support.

We're Hiring - IT Support Engineer Are you passionate about solving technical issues and helping users stay productive?Infolexus Solutions is looking for a dedicated IT Support Engineer to join our growing team and provide reliable technical support.

We are looking for a Computer Hardware Engineer to join our team in Malda, India. In this full-time role, you will be responsible for designing, developing, and testing computer hardware components and systems. We welcome freshers who have completed their 12th grade.Key Responsibilities:1. Designing Hardware Components: Create and develop new hardware designs for computers, ensuring they meet required specifications and performance standards.2. Testing and Evaluation: Test hardware components to ensure they function correctly. This includes troubleshooting and diagnosing issues to find effective solutions.3. Collaboration: Work with other engineers and team members to share ideas and improve the overall design and functionality of hardware systems.4. Documentation: Maintain accurate records of designs, tests, and modifications made to hardware. This documentation is crucial for future reference and compliance.5. Stay Updated: Research new technologies and trends in hardware development, applying this knowledge to improve existing systems.Required Skills and Expectations:Candidates should have a strong interest in technology and hardware. Attention to detail is essential, as even small mistakes can affect performance. Good problem-solving skills are important for diagnosing hardware issues. As this role requires teamwork, effective communication and collaboration abilities are also expected. The ideal candidate should be willing to learn and adapt to new challenges in the fast-changing field of computer hardware engineering.

We are currently hiring Diploma Engineering Freshers & Experienced Candidates for the position of Service Engineer across all locations in Odisha (preferably candidates from their own districts).Company Name: AMCART Technologies Pvt. Ltd.Qualification: Diploma Engineering* Mechanical Engineering* Electrical Engineering* Electronics Engineering* Instrumentation Engineering* Biomedical EngineeringJob Details:Position: Service EngineerLocation: All Over Odisha ( Own District)Salary: 15k - 20k Per MonthBenefits: Fuel Allowance, Food Allowance & Other ReimbursementsMandatory: Bike with Valid DL/LL

We are looking for a Desktop Engineer to join our team in Goregaon East, Mumbai. This entry-level position is ideal for recent graduates who are eager to learn and grow in the field of IT support. Key Responsibilities include:1. Hardware and Software Support: You will assist in troubleshooting and resolving issues related to computer hardware and software. Your role will involve diagnosing problems and implementing solutions to ensure seamless operations.2. Installation and Configuration: You will be responsible for installing and setting up new computers and software applications. This will include configuring systems according to specific requirements to support user needs.3. User Support and Training: You will provide technical support to employees, guiding them in using software and hardware effectively. Your expertise will help enhance their daily productivity.4. Maintenance and Updates: You will perform regular maintenance on computers and ensure that software updates and security patches are applied promptly. Keeping systems up-to-date will help prevent potential technical issues.To be successful in this role, you should possess a basic understanding of desktop environments and be eager to learn more. Strong communication skills are important as you will be interacting with various team members. Attention to detail and a problem-solving mindset are essential to ensuring efficient and effective support for our users. A proactive attitude and a willingness to grow in the IT field will make you an excellent candidate for this position.

Junior Electrical Engineer - Engineering & Manufacturing Company (Gurugram)Experience: 1-2 Years Location: Gurugram Budget: 20,000-25,000 per monthAbout the Role: A reputed Engineering & Manufacturing company in Gurugram is seeking a young and dynamic Electrical Engineer to assist the Technical Head in daily operations and project execution. This role offers hands-on exposure to electrical systems, design support, and technical coordination within a fast-paced industrial environment.Key Responsibilities: Support the Technical Head in electrical design, maintenance, and project documentation. Assist in troubleshooting and resolving electrical system issues. Conduct basic analysis and prepare reports using MS Office tools. Coordinate with cross-functional teams for smooth project execution. Contribute to process improvements and ensure compliance with safety standards.Candidate Profile: Bachelors degree in Electrical / Electronics Engineering or related field. 1-2 years of relevant experience in electrical systems or manufacturing setups. Strong analytical and problem-solving skills. Effective communication and teamwork abilities. Proficiency in MS Office; basic knowledge of AutoCAD or electrical design tools is an advantage.

We are looking for a proactive and efficient Technician to join our IT Department, who will be trained and responsible for daily IT task and managing internal IT infrastructure.Installing and troubleshooting computer networks and systems locally and remotely including Camera and printers.Website support and maintenance. Managing local and remote Data backup, Data safety and security Maintaining inventory of all IT assets of the company including records for repairs and maintenance. Prepare purchase order for IT / advert requirements as per company process including vendor management. Being updated with IT Act & rulesIn-house Crewing software, Marlins test system support. Manage things related to advertising on social media, job portals and keep track to monitor the growth and modification strategy.

* Install, configure, maintain, and troubleshoot IT infrastructure, laptops, desktops, servers, and UPS.* Support printers, scanners, and other peripherals.* Resolve hardware, software, OS, application, LAN, Wi-Fi, and connectivity issues.* Provide remote and on-site support to customers and field engineers.* Troubleshoot hardware failures and perform preventive maintenance.* Manage service tickets, assets, and technical documentation.* Coordinate escalations, repairs, replacements, and technical resolutions.* Ensure SLA compliance, system security, and customer satisfaction.

Test and repair computer or computer-related equipment for use.Supervise installation of computer or computer-related equipment and componentsOther miscellaneous work

OverviewAble to troubleshoot hardware problems, and able to support hardware team, able to give technical support and telephone support. He is responsible to keep uptime of all respective stations. He is responsible to maintain up-time for all respective station. He have hardware knowledge. He can able to maintain computer hardware. Ready for travelling in KarnatakaJob DescriptionAble to keep 90% up-time off all station Maintain station up time, sound level, daily reporting collecting document on time, station visit and feedback report to be fill up monthly. Networking Knowledge, Hardware Networking skills

Job description:We are looking for a motivated and proactive Desktop Support Engineer to join our IT team in Mumbai. The ideal candidate will have hands-on experience in supporting desktop, laptop, and office software solutions. You will play a key role in ensuring seamless IT operations by providing technical assistance and resolving technical issues efficiently.*Key Responsibilities*:- Provide technical support for desktops, laptops, and MS Office products.- Install, configure, and troubleshoot operating systems.- Assist users in resolving IT-related issues in their daily operations.- Diagnose and resolve software application issues.- Configure, update, and maintain antivirus software to ensure system security.- Provide basic networking support and have a general understanding of DNS and DHCP protocols.- Ensure hardware and software applications are in optimal working condition.- Maintain detailed logs of issues and resolutions.*Required Skills*:- Strong problem-solving skills and ability to work independently.- Basic knowledge of desktop hardware and software troubleshooting.- Familiarity with networking concepts such as DNS and DHCP.- Good communication skills and customer-service oriented attitude.- Ability to work under pressure and manage multiple tasks.

We are looking for a proactive and efficient Technician to join our IT Department, who will be trained and responsible for daily IT task and managing internal IT infrastructure. Installing and troubleshooting computer networks and systems locally and remotely including Camera and printers. Website support and maintenance. Managing local and remote Data backup, Data safety and security Maintaining inventory of all IT assets of the company including records for repairs and maintenance. Prepare purchase order for IT / advert requirements as per company process including vendor management. Being updated with IT Act & rules In-house Crewing software, Marlins test system support. Manage things related to advertising on social media, job portals and keep track to monitor the growth and modification strategy.