● Provide on-site support for POS, hardware, software, and networking issues.
● Install and configure POS machines, switches, routers, printers, laptops, desktops, and
peripherals.
● Install Windows OS and troubleshoot basic Windows/Linux issues.
● Troubleshoot printers, barcode scanners, receipt printers, cash drawers, and other POS
peripherals.
● Diagnose hardware, software, network, connectivity, and power-related issues.
● Perform basic LAN, Wi-Fi, IP, and network troubleshooting.
● Lay, crimp, terminate, and patch Ethernet/network cables.
● Test systems after installation or repair.
● Respond to service requests and coordinate with internal teams when required.
● Maintain service records and complete assigned requests within timelines.
● Travel to client locations as required