Fresher Helpdesk Jobs

o Helpdesk operations and incident managemento First-level technical troubleshootingo Ticket logging, tracking, escalation, and closure within SLAso Coordination with technical teamso Shift coverage, handover, and contingency supporto Compliance with security, confidentiality.

Knowledge of computer, basic software installation, troubleshooting, basic network troubleshooting, basic hardware knowledge, basic troubleshooting, antivirus installation, microsoft office installation

Join our team as a Helpdesk Executive in Noida sector 78. Responsibilities include documenting customer inquiries, resolving issues efficiently, collaborating with team members, providing exceptional customer support, problem-solving, and clear communication with customers.The ideal candidate should have excellent documentation skills to keep track of customer inquiries and resolutions. The Helpdesk Executive should be able to effectively resolve issues by providing timely solutions. Collaboration with team members is essential to ensure seamless customer support. Strong problem-solving skills are necessary to address customer concerns effectively. Clear communication skills are crucial to interact with customers professionally and efficiently. The candidate should be a 10th pass female with 0-6 years of experience.If you are looking for a dynamic role that involves helping customers and collaborating with a team, this opportunity is perfect for you. Work from the office on a full-time basis and make a difference in customer support.

1- Router set-up Knowledge2- Window-11 Set up or have knowledge is must3- Ready to do other work outside from the office4- Climping knowledge5- IT experience is an extra benefit

Company: Total ShapeLocation: Remote (Work from Home)Salary: $1,000 $1,300 USD per month (depending on experience)Position Overview:Were looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.Responsibilities:Respond to customer inquiries via email and chat in a professional, timely mannerTroubleshoot and resolve technical issues related to website access, subscriptions, and user accountsGuide users through processes step-by-step with clear instructionsEscalate unresolved issues to the appropriate internal teamsMaintain accurate records of support interactionsContribute to the development of help center articles and internal documentationRequirements:Excellent written English with a friendly, professional tonePrevious experience in technical support or customer service (non-voice preferred)Strong problem-solving skills and attention to detailAbility to handle multiple conversations and prioritize effectivelyFamiliarity with tools such as Zendesk, Intercom, or Freshdesk is a plusComfortable using and explaining web-based platforms and basic troubleshooting stepsWhy Join Total Shape?Fully remote role with flexible schedulingCompetitive monthly compensationSupportive and collaborative remote teamOpportunities for advancement and skills developmentTo apply, please follow these instructions:Search on Google for Total Shape then go to our Jobs page from the homepage. This is a test to see how well you follow instructions, given that hundreds of applicants are competing for the position.Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using the Google Form.We will contact you if we believe youre a good fit. But if you get no response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: Position Applied For - Total Shape.*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email.If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***

Service Desk Support Trainee Job DescriptionOne Liner :Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions.Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability toHold clear, spontaneous, and productive conversations via phone.Write detailed, grammatically correct support emails and chat responses.Communicate complex technical issues to non-technical users in an understandable manner.You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -Provide world class remote assistance to users via Chat, Phone and eMailAssists users by remote troubleshooting and resolving technical and service issues.Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.Principle duties and responsibilities Job Description :Provides comprehensive remote support across major operating systems -Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.Follows documented procedures for issues presented and escalates further if need be.Delivers support for G suite applications, covering installation and basic usage -When necessary, escalates issues to the SMEs / Leads for resolution.Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolutionProactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.Communicate effectively with non-technical users to explain solutions in an understandable manner.Must Have Skills :Degree Certificate (Any, but should have good written and verbal communication skills)0 - 1 years of Customer Service experienceExcellent communication skills, should be able to hold a conversationBasic troubleshooting and should be able to comprehend the issues presentedAbility to deal professionally as well as ability to learn new products and technologiesGood customer service skills, multitasking and documentation skillsAbility to adjust quickly to the changing priorities and implement the same per business requirementsBasic knowledge on IT systemsKnowledge, Skills and Abilities :Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skillsGood Analytical & Cognitive skillsRequired Skills & Qualifications:Education: Any degree, with strong written and verbal communication skills.Experience: 0-1 year in customer service.Communication & Customer Handling:Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support.Strong customer service approach and attitude, multitasking, and documentation skills.Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive skills.Adaptability & Learning: Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently.

Desktop support engineers provide support for users of computers and software systems. They provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. They also answer on-the-spot inquiries from users. Desktop support engineers may provide general training for applications and hardware as well.Responsibilities and DutiesResponds to client inquiriesProvides technical support to usersTroubleshoots hardware and software issuesProvides instructions or directly sets up desktop hardwareAssists with installation of computer software and operating system updatesRecords logs of rendered support

Canidate will be sitting in BANK location.Indian Bank and Karur Vysya Bank.Any Graduate, with banking process knowledge.Hindi, Tamil and English Speaking

Job Openings for 1 Helpdesk Executive Job for Freshers in Salt Lake, Kolkata having Educational qualification of : Other Bachelor Degree with Good knowledge in Customer Relationship Executive,Front Office Administrator,Front Office Coordinator etc.Proficient in computer, good communication skills

Provide frontline technical support to end-users via phone, email, or in person.Troubleshoot and resolve hardware, software, and network issues promptly and efficiently.Assist users with setting up and configuring computer systems, software applications, and peripherals.Document all support interactions and resolutions accurately in the ticketing system.Collaborate with IT team members to escalate complex issues and ensure timely resolution.Maintain and update knowledge base articles and user guides for common technical problems.Monitor IT systems and networks for potential issues, proactively identifying and addressing problems.Conduct regular equipment and software audits to ensure compliance with company policies and licenses.Assist in the deployment and rollout of new hardware, software, and updates as needed.Provide basic training to end-users on IT systems, applications, and security best practices.Stay up-to-date with the latest technology trends and industry developments to enhance

Awareness about hardware and software backup, Knowledge of firewall and security, Basic IT knowledge, Hardware and software knowledge. implementing database and network designs, installing and upgrading software, ensuring systems security and troubleshooting computer issues throughout their organizations. Troubleshoot and resolve technical problems or issues related to computer software and systems.Train or instruct users in the proper use of hardware or software.

We are excited to inform you about an excellent job opportunity for the position of Desktop Level 1 Engineer at our company. If you are a fresher with a knack for understanding and solving computer system issues, we want to hear from you. At our organization, we believe in providing opportunities to individuals based on their skills and aptitude rather than just their formal qualifications.As a Desktop Level 1 Engineer, your responsibilities will include:Diagnosing and resolving hardware and software issues on desktop computers.Providing on-site support to clients for system troubleshooting.Assisting with basic network configurations.Collaborating with senior technicians to resolve complex problems.Ensuring excellent customer service and satisfaction.

Hiring for 10 IT Engineer (0-1 years) Jobs in Bangalore, for Freshers, Required Educational Qualification is : B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech/B.E with Good knowledge in Service Desk, IT Helpdesk, IT Support etc,

Required Non IT and Non Engineering Graduate , Graduation completed in 2019 1nd after 2019 will be only applicable for this job.Designing, monitoring, analyzing, and troubleshooting IT systems.Interpreting briefs and developing IT systems that meet all specifications and cost requirements.Assisting with training and onboarding processes.Writing job descriptions for new positions, and assisting with interview and recruitment processes.Ensuring staff comply with company, as well as health and safety regulations at all times.Maintaining, managing, and updating software.Supervising digital security and ensuring all anti-viruses and firewalls are regularly updated.Supervising the development and maintenance of websites and ensuring the protection of users' data.Analyzing existing operations, protocols, and processes, and making plans for improvement.Conducting research, attending workshops, and networking with other professionals in the industry.