Support Engineer Jobs

Computer Waves is a Leading IT Distributor Dealing with Computer Dealers & Resellers. Please visit our website for more information about what we do at www.computerwaves.in IT Skills and ExperienceDesired Experience:Computer OS/Peripherals troubleshootingHandling Different PC Operating Systems ( Windows 7/8 and 10)Performing Hardware Software Installation ( understanding of deployment tools like SCCM)Basic knowledge of SOE and group policiesPrinter supportGood knowledge of MS Office tools installation & troubleshootingExcellent customer service and people skillsField experience supporting a variety of technologies and servicesAdvanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systemsAbility to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressurePersonal Attributes:Excellent End-user computing skills.Good knowledge of Infrastructure support.Strong analytical and problem-solving capabilitiesWell-organized and extremely detail-orientedStrong customer service ethic and excellent communication skills, both oral and writtenPassionate about delivering quality no matter what you are doingCan work both independently and in a collaborative team-oriented environmentA self-starter, motivated to push the limits and think outside of the boxFondness for solutions that are simple, elegant, and effectiveAbility to work with and maintain confidential informationIn-depth knowledge of:Windows OS (e.g. XP, Vista, Windows 7, 10)Microsoft Office applicationsPCLaptop hardwarePCLaptop peripherals, including printersMobile devicesBasic knowledge of:Active DirectoryExchangeApple OSSCCMIT QualificationsAt least two of the following:Any Degree completionPCLaptop OEM Maintenance CertificationMicrosoft Office Specialist (MOS) CertificationExperience in a similar roleWith 3+ years of relevant experience.

Perform system builds, software deployment, installation, configuration, and troubleshooting of applications. Install, configure, repair, and troubleshoot desktop/laptop hardware and local & network printers. Troubleshoot hardware issues (Dell / HP / Lenovo preferred). Coordinate with vendors for hardware repair, replacement, and warranty support. Maintain IT asset inventory for laptops, desktops, accessories, and peripherals. Maintain list of all IT assets and ensure proper inventory handling. Vendor management and coordination for IT procurement and support activities.

Job Title: Technical Support Engineer Company: Magnum Solutions Department: Technical / Service Support Job Summary:Magnum Solutions is seeking a Technical Support Engineer who can deliver excellent technical service and support to our clients. The role includes handling CCTV installations, networking, system troubleshooting, and on-site maintenance to ensure smooth and efficient operations.

As a Service Engineer based in Bangalore, you will be responsible for ensuring the proper functioning and maintenance of equipment and systems. You will work closely with clients to troubleshoot and resolve technical issues. We are looking for passionate and motivated candidates with a diploma in engineering and a strong willingness to learn.**Key Responsibilities:**- **Equipment Maintenance:** Perform regular checks and maintenance on machinery and systems to ensure they operate efficiently and effectively.- **Troubleshooting:** Identify and resolve technical issues by analyzing problems and implementing solutions quickly to minimize downtime for clients.- **Client Support:** Provide support and guidance to clients on equipment usage, offering training where necessary to ensure optimal performance.- **Documentation:** Maintain accurate records of service activities, repairs, and inspections to ensure compliance and facilitate future reference.- **Field Visits:** Travel to client sites as needed to conduct on-site diagnostics and repairs, ensuring high customer satisfaction.**Required Skills and Expectations:**- Candidates should have a diploma in engineering or a related field, with a strong understanding of technical concepts.- Strong problem-solving skills are essential, as you will need to analyze issues and propose effective solutions.- Good communication skills are important for explaining technical details to clients and collaborating with team members.- A positive attitude and eagerness to learn are vital, especially for those with 0-5 years of experience in the field.- Ability to work effectively in a team and independently, managing time and tasks efficiently in a fast-paced environment.

KRITTIKA COMPUTERSNear Shyamnagar Railway StationWanted an experienced Hardware Engineer with a minimum of 4 years of experience working in a computer shop.

Troubleshoot and resolve complex hardware and software issues on desktops, laptops, andother devices. Provide comprehensive IT support to users for a wide range of technical challenges. Oversee network performance, proactively identify and troubleshoot network problems, andEnsure optimal functionality. Design, implement, and manage LAN and wireless networks to meet evolving businessneeds. Maintain a comprehensive IT asset inventory, including tracking utilization, depreciation, andlifecycle management. Conduct regular IT asset audits to ensure accurate records and optimal resource allocation. Manage IT-related inventory, ensuring e:icient issuance of hardware, software, andaccessories to users. Maintain the cleanliness and functionality of desktops and network racks. Install and configure software with organizational credentials, adhering to security bestpractices. Generate and manage IT-related reports to track progress, identify trends, and support datadrivendecision-making. Collaborate with cross-functional teams to continuously improve the IT infrastructure andAlign it with business goals. Provide timely updates to senior management on critical IT issues and propose strategicchanges to optimise operations.

Key Responsibilities1. Customer EngagementCollaborate with the sales team to identify customer needs and requirementsConduct discovery sessions to understand business challenges and technical environmentsAct as a technical advisor throughout the sales cycle2. Solution DesignDesign customized solutions aligned with customer requirementsPrepare technical proposals, solution architecture diagrams, and scope documentsRecommend appropriate products/services based on client use cases3. Product Demonstrations & PresentationsDeliver compelling product demonstrations and technical presentationsConduct Proof of Concepts (PoCs) and trials when requiredClearly communicate technical concepts to both technical and non-technical stakeholders4. Proposal & RFP/RFI SupportRespond to RFPs, RFIs, and RFQs with detailed technical documentationCollaborate with internal teams (product, engineering, delivery) for accurate proposalsCreate solution documentation including BoQs (Bill of Quantities) and SOWs5. Sales SupportAssist in pricing strategies and technical positioningSupport sales teams in closing deals by addressing technical concernsParticipate in client meetings, negotiations, and contract discussions6. Market & Product KnowledgeStay updated on company products, industry trends, and competitor offeringsProvide feedback to product teams based on client interactionsRequired Skills & QualificationsEducationBachelor

Key ResponsibilitiesHardware Installation and Maintenance Install, configure, and maintain computer hardware, peripheral devices, andelectronic systems. Perform preventive and corrective maintenance for desktops, laptops, printers,servers, and related equipment. Ensure proper hardware performance, upgrades, and replacements as required. Manage hardware inventory, spare parts, and asset tracking processes.Testing and Troubleshooting Diagnose and resolve complex hardware issues and system failures eiciently. Conduct detailed hardware testing, system diagnostics, and root cause analysis. Use advanced diagnostic tools and testing equipment for troubleshooting. Ensure timely resolution of hardware-related incidents and minimize downtime.Technical Support Provide advanced technical support for hardware and system-related issues. Support end-users with hardware configurations, software installations, andtechnical guidance. Coordinate with vendors and service providers for repairs and warranty-relatedmatters. Mentor and guide trainee and junior hardware engineers.Documentation and Reporting Maintain accurate records of hardware assets, maintenance activities, andtechnical documentation. Prepare technical reports, maintenance logs, and troubleshootingdocumentation. Develop and update standard operating procedures for hardware support andmaintenance.Safety and Compliance Ensure compliance with safety standards, ESD (Electrostatic Discharge)precautions, and organizational policies. Maintain a safe and organized work environment while handling hardwarecomponents and tools. Ensure adherence to quality standards and technical best practices.Process Improvement and Learning Recommend improvements in hardware processes, maintenance practices, andsystem reliability. Stay updated with the latest hardware technologies, tools, and industry trends. Participate in technical training programs and knowledge-sharing sessions.

Component level debugging, Testing and technical support of microcontroller based LED based Display Systems and Fingerprint based Attendance Recording Systems having interfaces like RS232,RS485,Ethernet, Wifi,Bluetooth, USB,etc.

As a Customer Support Engineer, you will be essential in helping customers resolve technical issues while providing top-notch service. Your role will involve working directly with clients to ensure their satisfaction and understanding of our products.**Key Responsibilities:**- **Technical Support:** Assist customers with product-related issues, guiding them through troubleshooting steps to resolve their concerns effectively.- **Customer Interaction:** Engage with clients via phone, email, or in-person to gather information about their technical needs and provide timely solutions.- **Documentation:** Maintain detailed records of customer interactions and technical issues in our support system to ensure accurate tracking and follow-up.- **Feedback Collection:** Gather customer feedback regarding our products and services, reporting insights to improve our offerings and service quality.- **Collaboration:** Work closely with the engineering and product teams to escalate complex issues and support product improvements.**Required Skills and Expectations:**A successful candidate will have a Bachelors degree in Engineering (B.E). Candidates should be comfortable working in a team environment and exhibit strong problem-solving skills. Excellent communication skills are essential for effectively conveying technical information to customers. A customer-focused attitude is vital, along with the ability to handle stressful situations calmly. Candidates with 0 to 5 years of experience will be considered, making this an ideal opportunity for recent graduates as well as those with some work experience. Being detail-oriented and organized will help you manage customer queries efficiently.

As a Mechanical Site Engineer, you will be responsible for overseeing and managing mechanical engineering tasks on site. This is a full-time position based in Dhenkanal, and applicants should have 2 to 8 years of relevant experience along with a professional degree or advanced diploma in a related field.**Key Responsibilities:**- **Site Management:** Ensure all mechanical engineering operations on site are conducted smoothly and efficiently, coordinating with various teams to meet project deadlines.- **Implementation of Designs:** Read and interpret mechanical design blueprints and ensure proper implementation in construction.- **Quality Control:** Conduct regular inspections of materials and workmanship to ensure compliance with project specifications and industry standards.- **Collaborating with Teams:** Work closely with other engineers and construction teams to troubleshoot engineering issues and provide technical support as needed.- **Reporting:** Prepare and present regular progress reports on mechanical installations and work quality, highlighting any issues and proposing solutions.- **Safety Compliance:** Ensure adherence to safety protocols and regulations on-site, promoting a culture of safety among all workers.To be successful in this role, candidates should possess strong problem-solving abilities, excellent communication skills, and a solid understanding of mechanical systems and construction processes. Familiarity with industry software and tools is essential, along with the capacity to work effectively under pressure. Attention to detail and the ability to work collaboratively in a team environment are key expectations for this position.

Network Support Engineer (calling/voice support) providing remote technical assistance to troubleshoot and resolve network issues, acting as a first or second line of support (L1/L2). Identify, diagnose, and resolve network outages, routing, and switching problems, through voice interaction with clients and ensuring high customer satisfaction, SLA compliance.

Goregaon, Mumbai 0-1 YearResponsibilities:Troubleshoot hardware & software issuesInstall & configure systems, printers, applicationsBasic network (LAN/Wi-Fi) supportSystem updates & IT asset managementSkills:Basic hardware + software knowledgeWindows / MS Office familiarityBasic networking (IP, DNS)Problem-solving skills

Key ResponsibilitiesTechnical Documentation: Maintaining project blueprints, technical manuals, and compliance records.Progress Monitoring: Tracking the project timeline against the master schedule (using tools like MS Project or Excel) and highlighting potential delays.Resource Coordination: Ensuring that parts, tools, and materials arrive at the site or production line exactly when the team needs them.Quality Assurance: Assisting in site visits or shop floor inspections to ensure that work is being done according to the technical specifications.Communication Bridge: Facilitating information flow between departments-for example, explaining design changes to the production team or clarifying technical issues to the client.Risk Mitigation: Identifying small technical issues early on before they snowball into costly project delays.

Key ResponsibilitiesTechnical Design & Drafting: Using CAD software to create layouts for Medical Gas Pipeline Systems (MGPS), nurse call systems, or ambulance interior configurations.Site Supervision: Managing on-site installation teams (technicians, welders, and fitters) to ensure work meets ISO and AIS-125 safety standards.Project Scheduling: Developing timelines (Gantt charts) to ensure hospital wings or ambulance fleets are delivered on time.Quality Control & Testing: Conducting pressure tests on gas lines and load-testing stretchers/cots before handover to the client.Procurement Coordination: Working with the supply chain to ensure specialized medical-grade materials (like degreased copper pipes or reinforced alloys) are available on-site.Regulatory Compliance: Ensuring every aspect of the project adheres to healthcare building codes and medical device regulations.

Core ResponsibilitiesA Production Engineers daily work is a mix of desk analysis and boots-on-the-ground floor management.1. Process Optimization & EfficiencyOEE Tracking: Monitoring Overall Equipment Effectiveness, which measures how much of your manufacturing time is truly productive (Availability Performance Quality).Bottleneck Removal: Identifying parts of the assembly line where work gets stuck and rearranging the workflow to keep things moving.Cost Reduction: Finding ways to use less electricity, fewer raw materials, and less time for each unit produced.2. Technical OversightLine Setup: Designing the layout of the machines and workstations to minimize the distance a part has to travel.Troubleshooting: Being the first person called when a machine stops or when the scrap rate (rejected products) suddenly goes up.Tooling & Jigs: Designing or ordering specific tools (jigs/fixtures) that help workers assemble parts faster and with fewer errors.3. Team & Resource ManagementManpower Planning: Deciding how many people are needed per shift to meet the daily production target.SOP Implementation: Writing and enforcing Standard Operating Procedures so that every worker builds the product exactly the same way.4. Safety & MaintenancePreventive Maintenance: Scheduling machine downtime for service before they break, avoiding expensive emergency repairs.EHS Compliance: Ensuring every worker is wearing PPE and that the factory floor follows environmental and safety laws.

Design and develop microservices using Go that power our AI cloud platform`s core functionalityBuild and maintain Kubernetes-based infrastructure for container orchestration and workload managementImplement and optimize cloud native solutions for scalability, reliability, and performanceContribute to code reviews, technical documentation, and knowledge sharing within the engineering teamExplore and integrate emerging cloud native technologies like Volcano, Prometheus, and service mesh solutionsDesign distributed systems architecture for high-availability AI workload processingCollaborate with DevOps and SRE teams to ensure production reliability and monitoringLeverage AI-assisted coding tools (GitHub Copilot, ChatGPT, Cursor IDE, etc.) to boost productivity and code qualityYou`ll thrive here if you7+ years of software engineering experience with focus on distributed systems and cloud native technologiesStrong proficiency in Go with deep understanding of concurrency patterns and standard librariesFamiliarity with Python or other backend languages for polyglot development environmentsHands-on Kubernetes experience including development, deployment, and maintenance of production clustersSolid understanding of microservices architecture design patterns and implementation best practicesExperience with containerization technologies (Docker, containerd) and container runtime optimizationProblem-solving mindset with ability to independently design and implement complex system componentsStrong collaboration and communication skills for working in cross-functional teamsExperience using AI-assisted coding tools and willingness to integrate them into development workflowBonus qualificationsFamiliarity with cloud native ecosystem tools such as Prometheus, Grafana, Volcano, or service mesh technologiesOpen source contributions to cloud native projects (Kubernetes, CNCF ecosystem)Experience with large-scale Kubernetes cluster operations and troubleshooting in production environmentsKnowledge of microservices architecture patterns including circuit breakers, service discovery, and distributed tracingKnowledge of Mandarin.

Design and develop microservices using Go that power our AI cloud platform`s core functionalityBuild and maintain Kubernetes-based infrastructure for container orchestration and workload managementImplement and optimize cloud native solutions for scalability, reliability, and performanceContribute to code reviews, technical documentation, and knowledge sharing within the engineering teamExplore and integrate emerging cloud native technologies like Volcano, Prometheus, and service mesh solutionsDesign distributed systems architecture for high-availability AI workload processingCollaborate with DevOps and SRE teams to ensure production reliability and monitoringLeverage AI-assisted coding tools (GitHub Copilot, ChatGPT, Cursor IDE, etc.) to boost productivity and code qualityYou`ll thrive here if you7+ years of software engineering experience with focus on distributed systems and cloud native technologiesStrong proficiency in Go with deep understanding of concurrency patterns and standard librariesFamiliarity with Python or other backend languages for polyglot development environmentsHands-on Kubernetes experience including development, deployment, and maintenance of production clustersSolid understanding of microservices architecture design patterns and implementation best practicesExperience with containerization technologies (Docker, containerd) and container runtime optimizationProblem-solving mindset with ability to independently design and implement complex system componentsStrong collaboration and communication skills for working in cross-functional teamsExperience using AI-assisted coding tools and willingness to integrate them into development workflowBonus qualificationsFamiliarity with cloud native ecosystem tools such as Prometheus, Grafana, Volcano, or service mesh technologiesOpen source contributions to cloud native projects (Kubernetes, CNCF ecosystem)Experience with large-scale Kubernetes cluster operations and troubleshooting in production environmentsKnowledge of microservices architecture patterns including circuit breakers, service discovery, and distributed tracingKnowledge of Mandarin.

We are looking for a dedicated Desktop Engineer to support our users with their technical needs. This role requires someone who can troubleshoot hardware and software issues efficiently while providing excellent customer service.Key Responsibilities:- **Technical Support:** Assist users with desktop issues, encompassing both hardware and software troubleshooting.- **System Installation:** Set up and configure desktop computers, ensuring all necessary software is installed correctly for users.- **Maintenance:** Regularly perform updates and maintenance on systems to ensure optimal performance and security.- **Documentation:** Maintain records of support requests and resolutions to improve future assistance and for tracking system performance.Required Skills and Expectations:Candidates should have a graduate degree and possess 1 to 3 years of experience in a similar role. Strong knowledge of operating systems (Windows, ) and common software packages is essential. The ideal candidate should have good problem-solving skills, be detail-oriented, and able to communicate effectively with users. A team-oriented attitude is important, along with the capacity to work independently in an office environment. Candidates must be male and willing to work full-time from the office in Surat,