Quality Analyst Female Graduate Jobs in Noida

Hiring at Offshoot agency! Profile: Quality AnalystExperience: 1 Year or more Salary - 22k ctc to 23k ctc Location: Noida Sector5About the Role We are seeking a detail-oriented and analytical Quality Analyst (QA) to join our BPO team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure exceptional service delivery. You will work closely with operations, training, and management teams to drive performance excellence and customer Interested? Share your resume on jhasmriti9@gmail.com or 8882630187

Job Title: Quality Analyst cum Trainer [Australian Process/Immediate Joiners Preferred]Location: GurugramDepartment: Sales ProcessReports To: Operations ManagerEmployment Type: Full-Time________________________________________Job Summary:We are seeking a detail-oriented and proactive Quality Analyst cum Trainer to join our team. The ideal candidate will be responsible for evaluating team performance, identifying quality issues, and delivering effective training sessions to improve productivity and ensure compliance with company standards. This dual role requires strong analytical skills, excellent communication, and a passion for continuous improvement.________________________________________Key Responsibilities:Quality Assurance (QA): Monitor and evaluate daily interactions of calls for adherence to quality standards. Analyze performance data and identify trends, gaps, and areas for improvement. Create and maintain QA reports, scorecards, and dashboards. Provide regular feedback and coaching to team members to enhance quality performance. Assist in developing and updating quality checklists and SOPs. Collaborate with Sales Leads and Managers to address quality concerns and drive improvements.Training: Develop and deliver onboarding and refresher training programs for new and existing employees. Conduct training needs analysis using performance data and feedback. Create training content, manuals, and e-learning modules tailored to business requirements. Maintain training records, assessments, and feedback forms. Evaluate training effectiveness and implement improvements. Coordinate cross-functional training sessions and workshops.________________________________________Qualifications & Skills: Bachelors degree in any discipline. 2+ years of experience in a Quality Analyst or Trainer role (preferably both). Excellent English communication and presentation skills as its an Australian Process. Strong analytical and problem-solving skills. Proficiency in MS Office and QA tools (e.g., CRM systems, LMS, QA software). Ability to manage multiple priorities and work in a fast-paced environment. High attention to detail and commitment to continuous improvement.________________________________________Preferred: Experience in [Industry: e.g., BPO, Customer Service, Healthcare]. Certification in Quality Assurance or Training (e.g., Six Sigma, TTT, or equivalent).________________________________________Salary: As per industry standards Shift Timing: Shift Timings is from 06:00 AM to 03:30 PM IST, as we operate within the Australian International Process. Office Location: Our office is located at Gurugram, Sector 48. Transportation Services: Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses.

Design, maintain and execute manual and automated test cases for web applicationsCreate detailed and well-structured test scenarios and test casesPrioritize and execute testing activities within each iterationsWork closely with others in the team and update the status regularly in an informative mannerParticipate in scrum ceremonies and maintain artifacts. Work collaboratively across multiple teams.Create automated test scripts in CI/CD environment for UI, API and integration endpoints, working with AWS services and Device APIsCreate automated Performance test scripts and provide analysis and reportsContinually optimize automation processesEnhance and maintain automation test suiteCommunicate all concerns and status with the manager on timely manner

Job Role Quality AnalystExperience - min 6 months as QA or 1 year as Customer Support Executive in BPO Job DescriptionKey Responsibilities: Conduct audits of calls, emails, chats, and complaint audits. Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and highlight key findings for management. Provide coaching support to improve customer interactions and compliance. Ensure adherence to processes, policies, and regulatory standards.Requirements: Graduate degree or equivalent experience. Prior QA/auditing experience, preferably in BPO/customer service. Strong banking experience in customer service will be preferred. Good analytical, communication, and feedback skills. Detail-oriented with strong organizational and time management skills. Immediate joiners preferred.

Job Title: Quality Analyst/TrainerJob SummaryWe're seeking an experienced Quality Analyst/Trainer to join our team. The successful candidate will be responsible for evaluating and improving the quality of our customer service, sales, or technical support processes. Additionally, this role will involve training and coaching team members to enhance their skills and knowledge.Key ResponsibilitiesQuality Analysis1. Monitor and Evaluate: Monitor and evaluate customer interactions (calls, emails, chats) to assess quality and identify areas for improvement.2. Develop Quality Standards: Develop and maintain quality standards, processes, and procedures to ensure consistency and excellence.3. Conduct Audits: Conduct regular audits to ensure compliance with quality standards and identify opportunities for improvement.Training and Coaching1. Design Training Programs2. Coach and Mentor3. Develop Training MaterialsCollaboration and Reporting1. Collaborate with Teams2. Provide Feedback3. Report on Quality MetricsRequirements1. Experience: 2+ years of experience in quality analysis, training, or a related field.2. Analytical Skills: Strong analytical and problem-solving skills to identify areas for improvement.3. Communication Skills: Excellent communication and interpersonal skills to train, coach, and mentor team members.4. Technical Skills

We are looking for a Talent Operations and Quality Analyst who will be responsible for streamlining HR operations, supporting talent development, driving employee engagement, ensuring administrative excellence, and conducting quality audits across internal processes. Willing to familiarize yourself with the company's vision and mission, seeking to accomplish set goals and objectives.Primary responsibilitiesTalent Operations: Manage end-to-end recruitment and onboarding processes Maintain employee data, attendance reports. Coordinate and track employee evaluations and probation reviewsLearning & Development: Coordinate training programs (internal systems, sales, product knowledge, compliance) Track training effectiveness and maintain development records Assist in creating training modules and conducting mock assessmentsEmployee Engagement: Plan and execute team-building activities, employee recognition, and engagement events Foster a positive, collaborative, and inclusive work environment Administrative Support: Oversee daily office operations, facility management, and vendor coordination Maintain inventory of office supplies and company assetsMIS & Reporting: Generate weekly/monthly HR dashboards (hiring, training, engagement status) Maintain detailed and accurate records of recruitment and onboarding activitiesQuality Audit: Conduct internal audits on HR documentation, onboarding checklists, and training logs Ensure internal quality standards Recommend and implement corrective actions for continuous improvement

Quality Analysis Audit the calls taken by the agents to ensure high quality Communication and Feedback Conduct team briefs as scheduled by the work force management team and inline with the weeklyfocus agenda set by the Operations Managers. Ensure regular feedback is given to Agents with regards to action plans that have been set Reporting and Administration Track and accurately update operational performance for Agents on a weekly basis. Compiling and sending reports as required by the business for relevant updates. Customer Satisfaction Drive the focus on improving the customer experience on every interaction through call listening,quality checking, coaching and feedback. Training the agentsTraining the newly inducted agents about the campaigns and regularly interacting with them tomaintain and upgrade the quality of calls