Quality Monitoring Job Vacancies in Noida

Hiring at Offshoot agency! Profile: Quality AnalystExperience: 1 Year or more Salary - 22k ctc to 23k ctc Location: Noida Sector5About the Role We are seeking a detail-oriented and analytical Quality Analyst (QA) to join our BPO team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure exceptional service delivery. You will work closely with operations, training, and management teams to drive performance excellence and customer Interested? Share your resume on jhasmriti9@gmail.com or 8882630187

We are Hiring for Civil Engineering in Noida Sector 63 C78 for Xyz Contractor Company Based in Noida

Job Role Quality AnalystExperience - min 6 months as QA or 1 year as Customer Support Executive in BPO Job DescriptionKey Responsibilities: Conduct audits of calls, emails, chats, and complaint audits. Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and highlight key findings for management. Provide coaching support to improve customer interactions and compliance. Ensure adherence to processes, policies, and regulatory standards.Requirements: Graduate degree or equivalent experience. Prior QA/auditing experience, preferably in BPO/customer service. Strong banking experience in customer service will be preferred. Good analytical, communication, and feedback skills. Detail-oriented with strong organizational and time management skills. Immediate joiners preferred.

Key Responsibilities:Team Management & Performance Monitoring:Oversee daily operations of the inbound team to ensure team members meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and issue resolution.Regularly monitor team productivity and performance, providing real-time feedback and assistance to agents as needed.Conduct one-on-one sessions with agents to review individual performance, address any concerns, and set clear goals for improvement.Implement strategies to optimize call center workflows and ensure consistent service quality.Attendance & Scheduling:Monitor and manage team attendance, ensuring adequate coverage at all times.Address attendance issues in a timely and professional manner.Coordinate shift schedules to ensure alignment with business needs while maintaining optimal team performance.Reporting & Analytics:Generate and review daily call reports, ensuring all metrics are captured accurately.Perform call analysis to identify trends, strengths, and areas for improvement.Use Excel (VLOOKUP, Pivot Tables, SUMIF, IF formulas, etc.) to analyze data and produce actionable insights that help improve team performance.Ensure 100% call tagging in CRM systems to maintain accurate customer interaction records.Training & Development:Provide ongoing training and refresher courses for underperforming agents, ensuring continuous improvement.Develop and execute personalized action plans to help agents meet performance expectations.Motivate and inspire team members to improve their skills, productivity, and customer service capabilities.

Quality Manager- Sheet Metal/ Genset industriesExperience - 5-6 Years minimum1 VacanciesSalary- Negotiable Location - Noida Must have key skillsQuality Monitoring, QMS,Quality Management, Sheet Metal, Quality SystemsJob description- Candidate should have Exp. Sheet Metal/automobile industry. Mandatory: [Press shop, Welding shop,]Must have good knowledge & Working experience in All Documentation.DepartmentQuality RoleQA / QC ManagerRole categoryProduction & ManufacturingEmployment typeFull Time, PermanentEducationB.Tech/B.E. in Mechanical, Diploma in Mechanical Share cv Below mail Idhr@saiautoindustries.in

Outbound Sales ProcessCall audit, calculate the quality & find out the areas of improvement & highlights of achievement, Provide actionable insight and constructive feedback to call centre agents, relationship managers & team managers, Rate and rank the callers basis their performance, Publishing agent performance, quality reports & analysis to stakeholders & management, Ensure to improve the lead qualification %age of call centre and closure conversion %age of sales team, 2+ Years of experience in call auditing and quality analyst, Excellent communication, strong interpersonal skills and the ability to adjust & interact with all levels of personnel, Ability to drive adherence to the company enforce policies to ensure optimum performance Proficiency in MS Office (Excel, Word & PowerPoint)Upto 5 LPA CTC + Shuttle service (Transport) from Metro Station6 days working 9:30 am 6:30 pm (Mon- Sat)

Designation : Quality Analyst (No.of positions-1)Company Name : Realty AssistantExp : 2 to 5yrsSalary :Best is industry Working Hours : 9.5 hrs ( including 1 hr break )Working Days : 6 days working (Day Shift)Office Location :Sector 126, NoidaDesired Candidate Profile :-Keen eye for Process enhancement, with knowledge and prior experiencing of call audits (Process Quality & Comm) -Excellent analytical skills-The ability to identify gaps and provide inputs to improve performance.-A strong will to contribute ,make positive and result oriented changes-Keen eye for detail coupled with analytical and problem solving abilities.-Good verbal and written communication skills.-Basic level knowledge on excel reporting-Assistance for continuous improvement-Providing trainings to agents on quality parameters , KRA's and expectations-Knowledge of quality audit toolsRole & Responsibilities :-Analysis/audits inbound/outbound calls, emails and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CS support teams-Provides structured and timely recommendations; verbal and/or written feedback to the advisors-Performs mock calls with new joiners post-training to determine readiness for moving into support-Conduct Calibration sessions in sync with Delivery and QA team-Develop, Recommend and monitor corrective and preventive actions-Identify training requirements and coaching-Prepare Daily/Weekly reports-Develops and conducts briefing for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.-Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all CS Support teams and sitesWFH TILL COVID THEN WORK FROM OFFICE