Quality Monitoring Job Vacancies in Noida

+91 9211991245 - Madhuri RaghavConnect with me on this numberWe are looking for a dedicated Civil Engineer to join our team. In this role, you will be essential in planning, designing, and managing construction projects. Your main focus will be on ensuring that projects are completed safely, on time, and within budget.**Key Responsibilities:**- **Project Design:** Create detailed engineering plans and blueprints for construction projects, ensuring they meet safety and regulatory standards.- **Site Management:** Oversee the daily operations on site, coordinating with contractors and workers to ensure that work is progressing according to plans.- **Quality Control:** Conduct inspections and testing of materials to verify that construction meets required specifications and standards.- **Budget Management:** Work alongside project managers to estimate costs, control expenditures, and track project finances to avoid budget overruns.- **Collaboration:** Communicate effectively with team members, clients, and stakeholders to provide updates and resolve any issues that arise during the project.**Required Skills and Expectations:**Candidates should have a B.E. degree or an Advanced/Higher Diploma in Civil Engineering. You should have 2 to 3 years of relevant experience in the field. Strong problem-solving skills and the ability to work well under pressure are essential. Proficiency in engineering software and a solid understanding of construction methods and materials are required to succeed in this role. Effective communication skills and teamwork are crucial, as you will collaborate with various professionals throughout the project lifecycle.

Hiring at Offshoot agency! Profile: Quality AnalystExperience: 1 Year or more Salary - 22k ctc to 23k ctc Location: Noida Sector5About the Role We are seeking a detail-oriented and analytical Quality Analyst (QA) to join our BPO team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure exceptional service delivery. You will work closely with operations, training, and management teams to drive performance excellence and customer Interested? Share your resume on jhasmriti9@gmail.com or 8882630187

We are Hiring for Civil Engineering in Noida Sector 63 C78 for Xyz Contractor Company Based in Noida

Job Role Quality AnalystExperience - min 6 months as QA or 1 year as Customer Support Executive in BPO Job DescriptionKey Responsibilities: Conduct audits of calls, emails, chats, and complaint audits. Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and highlight key findings for management. Provide coaching support to improve customer interactions and compliance. Ensure adherence to processes, policies, and regulatory standards.Requirements: Graduate degree or equivalent experience. Prior QA/auditing experience, preferably in BPO/customer service. Strong banking experience in customer service will be preferred. Good analytical, communication, and feedback skills. Detail-oriented with strong organizational and time management skills. Immediate joiners preferred.

Key Responsibilities:Team Management & Performance Monitoring:Oversee daily operations of the inbound team to ensure team members meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and issue resolution.Regularly monitor team productivity and performance, providing real-time feedback and assistance to agents as needed.Conduct one-on-one sessions with agents to review individual performance, address any concerns, and set clear goals for improvement.Implement strategies to optimize call center workflows and ensure consistent service quality.Attendance & Scheduling:Monitor and manage team attendance, ensuring adequate coverage at all times.Address attendance issues in a timely and professional manner.Coordinate shift schedules to ensure alignment with business needs while maintaining optimal team performance.Reporting & Analytics:Generate and review daily call reports, ensuring all metrics are captured accurately.Perform call analysis to identify trends, strengths, and areas for improvement.Use Excel (VLOOKUP, Pivot Tables, SUMIF, IF formulas, etc.) to analyze data and produce actionable insights that help improve team performance.Ensure 100% call tagging in CRM systems to maintain accurate customer interaction records.Training & Development:Provide ongoing training and refresher courses for underperforming agents, ensuring continuous improvement.Develop and execute personalized action plans to help agents meet performance expectations.Motivate and inspire team members to improve their skills, productivity, and customer service capabilities.

Quality Manager- Sheet Metal/ Genset industriesExperience - 5-6 Years minimum1 VacanciesSalary- Negotiable Location - Noida Must have key skillsQuality Monitoring, QMS,Quality Management, Sheet Metal, Quality SystemsJob description- Candidate should have Exp. Sheet Metal/automobile industry. Mandatory: [Press shop, Welding shop,]Must have good knowledge & Working experience in All Documentation.DepartmentQuality RoleQA / QC ManagerRole categoryProduction & ManufacturingEmployment typeFull Time, PermanentEducationB.Tech/B.E. in Mechanical, Diploma in Mechanical Share cv Below mail Idhr@saiautoindustries.in

Outbound Sales ProcessCall audit, calculate the quality & find out the areas of improvement & highlights of achievement, Provide actionable insight and constructive feedback to call centre agents, relationship managers & team managers, Rate and rank the callers basis their performance, Publishing agent performance, quality reports & analysis to stakeholders & management, Ensure to improve the lead qualification %age of call centre and closure conversion %age of sales team, 2+ Years of experience in call auditing and quality analyst, Excellent communication, strong interpersonal skills and the ability to adjust & interact with all levels of personnel, Ability to drive adherence to the company enforce policies to ensure optimum performance Proficiency in MS Office (Excel, Word & PowerPoint)Upto 5 LPA CTC + Shuttle service (Transport) from Metro Station6 days working 9:30 am 6:30 pm (Mon- Sat)