Call Monitoring Job Vacancies in Noida

About the Role:We are seeking a compassionate, reliable, and professionally trained Female In-House Nurse / Personal Caretaker to join our dedicated healthcare support team. The selected candidate will provide personal care, medical assistance, and daily monitoring to a Male patient (Managing Director of our company, a US-qualified Engineer, running a robotics firm in Noida), who has paralysis from the chest down. This position requires a caring attitude, professional nursing skills, and the ability to work in a rotational shift system alongside an existing team of 2 female nurses and 2 male attendants.Key Responsibilities:Monitor and record vital signs (BP, sugar levels, pulse, etc.)Administer prescribed medications and injectionsPerform personal hygiene support and wound care as requiredAssist with bowel and catheter proceduresMaintain detailed health records and daily updatesAssist with feeding and basic mobility exercisesProvide physiotherapy assistance and walking support when applicableCoordinate with doctors and respond to minor medical emergenciesManage ambulance arrangements or hospital visits if neededSupport in handling personal phone calls and communicationServe food and beverages as part of care routine (if required)Qualifications & Experience:ANM / GNM / B.Sc. Nursing / Certified Caregiver CourseMinimum 15 years of experience in personal/home nursing careCPR and basic first-aid training preferredPolite, patient, responsible, and trustworthy personalityLive-in care experience (optional)Additional Requirements:Working Hours: 12-hour rotational shiftsAppearance: Should be well-groomed, with balanced physique (Not too thin, not overweight)Social Media Activity: Preference for candidates with moderate or limited social media involvementMarital Status Preference: Single / Widow / DivorcedLocation: Preference for candidates who can stay nearby or avoid long-distance daily travelSalary30,000 45,000 per month

Job Description: In-House Nurse / Personal Caretaker (Female)Location: NoidaCompany: DSI Robotics Pvt. Ltd.About the Role:We are seeking a compassionate, reliable, and professionally trained Female In-House Nurse / Personal Caretaker to join our dedicated healthcare support team. The selected candidate will provide personal care, medical assistance, and daily monitoring to a Male patient (Managing Director of our company, a US-qualified Engineer, running a robotics firm in Noida), who has paralysis from the chest down. This position requires a caring attitude, professional nursing skills, and the ability to work in a rotational shift system alongside an existing team of 2 female nurses and 2 male attendants.Key Responsibilities: Monitor and record vital signs (BP, sugar levels, pulse, etc.) Administer prescribed medications and injections Perform personal hygiene support and wound care as required Assist with bowel and catheter procedures Maintain detailed health records and daily updates Assist with feeding and basic mobility exercises Provide physiotherapy assistance and walking support when applicable Coordinate with doctors and respond to minor medical emergencies Manage ambulance arrangements or hospital visits if needed Support in handling personal phone calls and communication Serve food and beverages as part of care routine (if required)Qualifications & Experience: ANM / GNM / B.Sc. Nursing / Certified Caregiver Course Minimum 15 years of experience in personal/home nursing care CPR and basic first-aid training preferred Polite, patient, responsible, and trustworthy personality Live-in care experience (optional)Additional Requirements: Working Hours: 12-hour rotational shifts Appearance: Should be well-groomed, with balanced physique (Not too thin, not overweight) Social Media Activity: Preference for candidates with moderate or limited social media involvement.

Key Responsibilities:Team Management & Performance Monitoring:Oversee daily operations of the inbound team to ensure team members meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and issue resolution.Regularly monitor team productivity and performance, providing real-time feedback and assistance to agents as needed.Conduct one-on-one sessions with agents to review individual performance, address any concerns, and set clear goals for improvement.Implement strategies to optimize call center workflows and ensure consistent service quality.Attendance & Scheduling:Monitor and manage team attendance, ensuring adequate coverage at all times.Address attendance issues in a timely and professional manner.Coordinate shift schedules to ensure alignment with business needs while maintaining optimal team performance.Reporting & Analytics:Generate and review daily call reports, ensuring all metrics are captured accurately.Perform call analysis to identify trends, strengths, and areas for improvement.Use Excel (VLOOKUP, Pivot Tables, SUMIF, IF formulas, etc.) to analyze data and produce actionable insights that help improve team performance.Ensure 100% call tagging in CRM systems to maintain accurate customer interaction records.Training & Development:Provide ongoing training and refresher courses for underperforming agents, ensuring continuous improvement.Develop and execute personalized action plans to help agents meet performance expectations.Motivate and inspire team members to improve their skills, productivity, and customer service capabilities.

Outbound Sales ProcessCall audit, calculate the quality & find out the areas of improvement & highlights of achievement, Provide actionable insight and constructive feedback to call centre agents, relationship managers & team managers, Rate and rank the callers basis their performance, Publishing agent performance, quality reports & analysis to stakeholders & management, Ensure to improve the lead qualification %age of call centre and closure conversion %age of sales team, 2+ Years of experience in call auditing and quality analyst, Excellent communication, strong interpersonal skills and the ability to adjust & interact with all levels of personnel, Ability to drive adherence to the company enforce policies to ensure optimum performance Proficiency in MS Office (Excel, Word & PowerPoint)Upto 5 LPA CTC + Shuttle service (Transport) from Metro Station6 days working 9:30 am 6:30 pm (Mon- Sat)

Designation : Quality Analyst (No.of positions-1)Company Name : Realty AssistantExp : 2 to 5yrsSalary :Best is industry Working Hours : 9.5 hrs ( including 1 hr break )Working Days : 6 days working (Day Shift)Office Location :Sector 126, NoidaDesired Candidate Profile :-Keen eye for Process enhancement, with knowledge and prior experiencing of call audits (Process Quality & Comm) -Excellent analytical skills-The ability to identify gaps and provide inputs to improve performance.-A strong will to contribute ,make positive and result oriented changes-Keen eye for detail coupled with analytical and problem solving abilities.-Good verbal and written communication skills.-Basic level knowledge on excel reporting-Assistance for continuous improvement-Providing trainings to agents on quality parameters , KRA's and expectations-Knowledge of quality audit toolsRole & Responsibilities :-Analysis/audits inbound/outbound calls, emails and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CS support teams-Provides structured and timely recommendations; verbal and/or written feedback to the advisors-Performs mock calls with new joiners post-training to determine readiness for moving into support-Conduct Calibration sessions in sync with Delivery and QA team-Develop, Recommend and monitor corrective and preventive actions-Identify training requirements and coaching-Prepare Daily/Weekly reports-Develops and conducts briefing for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.-Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all CS Support teams and sitesWFH TILL COVID THEN WORK FROM OFFICE