Passenger Service Agent Job Vacancies in Bokaro Steel City

We are looking for an Airport Passenger Service Agent to join our team and provide exceptional customer service to airline passengers at the airport. As an Airport Passenger Service Agent, you will be the first point of contact for travelers, assisting them with check-in, boarding, baggage handling, and general inquiries. Your role is crucial in ensuring a smooth and pleasant travel experience for all passengers. You will be responsible for handling a variety of tasks, including issuing boarding passes, verifying travel documents, assisting with special needs passengers, and resolving any issues that may arise during the passenger journey. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and the ability to remain calm under pressure. You should be comfortable working in a fast-paced environment and be able to multitask effectively. Previous experience in customer service or the airline industry is preferred but not required, as comprehensive training will be provided. Flexibility to work various shifts, including evenings, weekends, and holidays, is essential. If you are passionate about helping others and enjoy working in a dynamic and diverse environment, we encourage you to apply for this rewarding position.ResponsibilitiesAssist passengers with check-in and boarding proceduresVerify travel documents and issue boarding passesHandle baggage inquiries and resolve related issuesProvide information and assistance to passengers with special needsRespond to passenger questions and concerns in a professional mannerCoordinate with airline and airport staff to ensure smooth operationsManage flight disruptions and assist with rebooking or accommodationsMaintain a safe and secure environment in accordance with airport regulationsHandle lost and found inquiriesPromote a positive image of the airline and airportHR APARNA - 9875678239