Inbound Process Job Vacancies in Mumbai

Customer Interaction: Handle inbound/outbound calls, emails, or chat messages from customers in a professional manner.Problem Solving: Listen to customer issues, diagnose problems, and provide accurate, timely solutions.Record Keeping: Update customer interaction details and records accurately in the company database/CRM system.Target Achievement: Meet daily and monthly performance targets, including average handling time and customer satisfaction scores. Adherence: Follow company policies, scripts, and quality guidelines while maintaining data privacy.Requirements & Qualifications Education: High School Diploma / 10+2 / Graduate in any stream.Experience: Freshers are welcome. 0 to 1 year of experience in a BPO or customer service role is a plus.Skills:Good spoken and written communication skills.Active listening and patience when dealing with customers.Basic computer literacy and typing skills.Flexibility: Willingness to work in rotational shifts or specified shift timings.

Key Responsibilities High-quality outbound calling to US senior leaders (80-100 calls/day) Understand customer needs, pitch solutions & handle objections professionally Convert qualified leads into revenue and achieve monthly KPIs/targets End-to-end inside sales cycle: prospecting pitching proposals closures Maintain accurate CRM pipeline (Salesforce/Zoho/HubSpot preferred) Share solution decks, RFP/RFI responses & follow-ups to drive closures Weekly reporting & forecasting in collaboration with management

We are looking for a motivated Telesales Executive to join our team in Nariman Point, Mumbai. In this full-time position, you will be responsible for selling our products and services over the phone, helping to drive our company's success.Key Responsibilities: - Outbound Calls: You will make calls to potential customers, introducing them to our products and services to generate interest and sales. - Customer Engagement: Engage with customers effectively by providing information, addressing concerns, and understanding their needs to offer suitable solutions. - Sales Targets: You will be responsible for meeting monthly sales targets, ensuring your calls are productive and beneficial for the company. - Follow-Up: Maintain regular follow-up with leads and existing customers to build strong relationships and encourage repeat business. - Record Keeping: Keep accurate records of calls, sales, and customer information in our database for tracking and reporting purposes.Required Skills and Expectations: Ideal candidates should have 1 to 3 years of experience in telesales or a similar role. A high school diploma is required. Strong communication skills, along with a friendly and persuasive attitude, are essential. Candidates must be able to work independently and demonstrate resilience in overcoming objections. Proficiency in basic computer skills is necessary to manage client data efficiently. The role is intended for female applicants only, and you must be willing to work from our office location.

We are looking for a dedicated Customer Service Assistant to join our team in Mumbai. This position is ideal for recent graduates or those with up to 6 years of experience who are eager to learn and grow in a customer-focused environment.Key Responsibilities:- Respond to Customer Inquiries: Assist customers by answering questions, providing information about products and services, and resolving issues promptly and professionally.- Maintain Customer Records: Accurate record-keeping is essential. You will enter customer data, update information, and track interactions to ensure a seamless service experience.- Handle Complaints: Address customer complaints with empathy and understanding, working to find satisfactory solutions in alignment with company policies.- Process Orders: Support the sales team by processing customer orders, ensuring timely delivery, and confirming that all details are correct.- Collaborate with Team Members: Work closely with colleagues from various departments to improve the customer service process and share feedback.Required Skills and Expectations:Candidates should have a strong ability to communicate clearly and listen actively. A positive attitude and a desire to provide excellent service are crucial. You should be well-organized, detail-oriented, and capable of handling multiple tasks efficiently. Proficiency in English is necessary, and knowledge of additional languages is an advantage. This role requires a commitment to continuous improvement and a willingness to adapt to changing customer needs.

We are looking for a dedicated and enthusiastic Customer Care Executive to join our team. This full-time position is open to female candidates who have recently completed their 12th grade and are eager to start their career in customer service while working from home in Mumbai.Key Responsibilities:- Answering Customer Inquiries: You will respond to customer questions via phone, email, or chat, providing accurate information about our products and services.- Resolving Issues: You will help customers with any problems they may encounter, ensuring their issues are addressed promptly and effectively.- Maintaining Customer Records: You will update and manage customer information in our databases, ensuring all records are accurate and up to date.- Providing Product Knowledge: You will familiarize yourself with our offerings to assist customers effectively and recommend products that fit their needs.- Following Up with Customers: You will contact customers after resolving their inquiries to ensure satisfaction and provide any further assistance if needed.Required Skills and Expectations:- Candidates must have completed 12th grade; freshers are welcome, and training will be provided.- Strong communication skills are essential, both verbal and written, to interact clearly with customers.- A positive attitude and patience are crucial in handling customer concerns and providing excellent service.- Basic computer skills are necessary for navigating software and managing customer databases.- A proactive approach to problem-solving and the ability to work independently in a remote environment are expected.

Golden Opportunity! Students Housewives Freshers Job Seekers Dont Miss Out! Position: Telecaller / Voice Process Executive (Female Only) Location: Mira Road & Thane west (Near Station) Work from Office only Organization: Sadguru Foundation FULL-TIME 10:00 AM 7:00 PM 11,000 13,000 Fixed salary + Incentives Stable income & growth opportunities! PART-TIME 10AM - 3PM or 11AM - 4PM or 12PM - 5PM or 2PM - 6.30PM 5,000 6,000 Fixed salary+ Incentives Flexible hours perfect for students & housewives! Requirements: Confident & polite personality Good communication (Marathi / Hindi / English) Basic phone & WhatsApp knowledge Hurry! Limited Seats Apply Today! Contact HR Nidha: 8879732065 / 9769981716 Share this with friends/family who want a golden opportunity!

Urgent Opening: Customer Service (Preferred Female candidates from Mumbai only)Location : Andheri East, ChakalaWork Hours: 7:00 AM to 3:30 PM ISTQualification: Higher secondary / GraduateLocation: Onsite onlyExperience : 2 yearsKey ResponsibilitiesAttending to outbound and inbound international calls, as well as screening and forwarding callsCold calling for making sales for businessFollow-ups with existing client baseScheduling and confirming appointments, meetings, and eventsHandling basic inquiries and sorting mailAny other miscellaneous administrative tasksSkills & ExperiencePrevious experience in a customer support role/Inside saleExperience in answering and screening calls, as well as scheduling appointments - international calls to AustraliaStrong phone and verbal communication skills along with active listeningExperience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.Excellent interpersonal and communication skills.If you're interested, please send your resume to komal.dabhi@aussizzgroup.comJob Types: Full-time, PermanentPay: -250,000.00 - -350,000.00 per yearBenefits:Paid sick timePaid time offProvident FundApplication Question(s):What is your current CTC?What is your notice period?Location:Andheri, Mumbai, Maharashtra (Preferred)Work Location: In person

Key Responsibilities Handle inbound/outbound customer calls professionally. Assist customers with queries related to services, bookings, complaints, and resolutions. Provide accurate information and ensure first-call resolution. Maintain call logs and customer interaction records. Follow communication scripts, quality standards, and company SOPs. Escalate unresolved issues to the concerned team when required. Ensure high levels of customer satisfaction and service quality.Required Skills Good verbal communication skills in English & Hindi (regional language is a plus). Active listening and problem-solving abilities. Basic computer knowledge and call-handling skills. Ability to work in rotational shifts. Calm and patient approach while handling customers.Eligibility Freshers are welcome. Prior voice process / call center experience is an advantage.What We Offer Fixed salary + performance incentives. Growth and learning opportunities. Supportive work environment. Training provided for freshers. Interested candidates can apply by sharing their CV. Immediate joiners preferred.+91-8073579112

Immediate Joining Required!Executive Travel Domain Andheri East, Mumbai Attractive salary Fast growth opportunitiesWorking Days: Monday to Saturday Timing: 10:00 AM 7:00 PMEligibility: * Strong communication skills* Target-driven approach Call Now: 7709664470 Email: rsawant@cozmotravel.com

Hiring for 50 Customer Service Representative Jobs in Mumbai for Freshers,Required Educational Qualification is : 12th Pass, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS, BAMS, Bachelor of Hotel Management, B.Pharma, B.Sc, B.E, B.Tech, LLB, MBBS, BVSC, Other Bachelor Degree, Post Graduate Diploma, M.A, M.Arch, M.C.A, M.B.A/PGDM, M.Com, M.Ed, M.Pharma, M.Sc, M.Tech, MSW, MVSC, Any Master Degree with Good knowledge in Customer Relationship, Outbound Calling, Desktop Support, Internal Communication, Customer Service, Customer Support, Voice Process, Technical Services, Inbound, Outbound Sales, English Language, Inbound Process, Inbound Voice Process, Customer Calling, Good Communication etc.

Process: BPO Telecaller - Inbound & Outbound ProcessLocation: Thane and Navi MumbaiQualification: Hsc Pass to any graduate Requirement:-Fresher and Experience both can Apply -Salary: 15,000 to 22,000 + Incentives -Avg communication / Good communication To Apply / Candidates meeting the above requirements can apply immediately.Contact on: HR Akshada - 9822472894 (Call /WhatsApp)

Urgent Openings Kotak 811 (Sales Process)Qualification: HSC / GraduatesFreshers can applyGood Hindi communication and average English requiredSalary: 15,000 in-hand + incentivesRotational week offLocation: Thane, Dhokali NakaTwo rounds of interviewInterested candidates can apply immediately. Contact On: HR Pratiksha - 8698488197 (Call /WhatsApp)

Job Title: Customer Support Executive Voice / Chat / EmailLocation: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai, Jaipur, Indore (Office-based / Remote)Experience: 03 yearsSalary: 15,000 25,000/monthJob Type: Full-time / Rotational shiftsResponsibilities:Handle customer queries via call, chat, or email.Provide timely resolutions with empathy and professionalism.Escalate technical issues as required.Maintain high CSAT scores.Requirements:Excellent spoken and written communication skills (English + regional).Typing speed: 3035 WPM (for chat/email roles).Flexible for night shifts (for international process).Prior BPO experience preferred but not mandatory.Perks:5/6 day workingWork from home / office flexibilityIncentives for top performers Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai, Jaipur, Indore Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Calling, Sales, Data Collection Lead Generation

Customer Service Representative for an International BPO

HSC with minimum 2 years of experience, ORGraduate with minimum 6 months of experienceAge: 21 to 32 yearsLanguages: Tamil, Telugu, Kannada, or Malayalam speakers preferred (must be fluent in Hindi and have good English communication)Performance Incentives up to 2 Lakhs per annumShift Timings: 9:30 AM 7:00 PMWeek Off: 1 Rotational offAttractive growth opportunities in the insurance sector

Sales & Lead Generation: Make outbound calls to potential customers who have dropped leads on digital channels to promote auto loan products and services. Understand customer needs and recommend suitable products/services. Help customers take online loan journeys and get loan sanction letters. Achieve and exceed monthly sales targets. Customer Service & Management: Handle customer inquiries, providing appropriate solutions and alternatives within the time limits. Process customer orders, ensuring all information is accurate. Keep records of customer interactions, transactions, comments, and complaints. Product Knowledge: Stay up-to-date with loan products features, benefits, pricing, Rate of interest, EMI, Tenure and other promotional offers. Educate customers about the features and benefits of products and services. Team Collaboration: Work closely with team members to ensure consistent high-quality service and to share best practices. Attend team meetings and training sessions. Data Management: Maintain accurate records of calls made and specify the outcome on each call. Update customer records in the company's database as required. Compliance: Adhere to all company policies, procedures, and ethical standards. Ensure compliance with data protection regulations.

Customer service voice process bpo kpo

*Urgent Hiring Customer Sales & Telesales Executives (Insurance/BFSI)*We are hiring Freshers & Experienced candidates for multiple leading insurance & financial processes (SBI Life, ICICI Prudential, Kotak, Bajaj, TMRM Motor Insurance, etc.) in Virar & Malad (Mumbai).* Open Positions*Customer Sales RepresentativeTelesales Executive (Life & Motor Insurance)Team Leader / Quality Analyst / Trainer (Insurance Sales)Assistant Manager (Sales)* Why Join Us?*Immediate joining with priority hiring100+ Openings across leading BFSI brandsTransparent salary + no cap on incentivesCareer growth in Insurance, Sales & BFSI domain* Role & Responsibilities*Call potential customers & explain insurance/finance productsUnderstand customer needs & suggest the right productMaintain daily sales reports & meet monthly targetsUpselling & cross-selling insurance productsFor Support Roles (TL/QA/Trainer/AM) Team handling, training, quality audits, performance management*Qualification:* Minimum HSC Passed / Graduate preferred / Graduate with 6+ months Sales/Tele calling Mandatory for some roles: 6+ months Sales experience*Age:* 19 35 years*Experience:* Freshers with good communication can apply (Insurance Sales Fresher/Exp both welcome) HSC with 23+ years Sales/Telecalling*Languages:* Fluent in Hindi & English is must.*Regional language preference:* Gujarati, Marathi, Tamil, Telugu, Kannada, Malayalam* Shift Timings*Virar (Customer Sales):Girls: 7 AM 4 PM 8 AM 5 PM 9 AM 6 PMBoys: 2 PM 11 PM 3 PM 12 AMInsurance Sales (Virar/ Malad): 9:30 AM 7:00 PM 10 AM 7 PMRotational Week Off / Fixed Sunday Off (as per process)* Salary & Benefits*In-hand Salary: 10,000 25,000 (role & experience based)CTC: Up to 3.2 LPAIncentives: 10,000 30,000 per month (performance-based)Annual Incentives: Up to 2 Lakh+ (SBI Life / ICICI)Attractive growth opportunities in the BFSI/Insurance sector*Job Locations*Virar West BranchMalad West Branch* Walk-in Interview Details* Address: 5th Floor, 4th Dimension, Raheja Mindspace, Rajan Pada, Malad West, Mumbai 400064 Timing: 11:00 AM 4:00 PM (MonSat)

Urgent Opening: Customer Service (Preferred Female candidates from Mumbai only)Location : Andheri East, ChakalaWork Hours: 7:00 AM to 3:30 PM ISTQualification: Higher secondary / GraduateLocation: Onsite onlyExperience : 2 yearsKey ResponsibilitiesAttending to outbound and inbound international calls, as well as screening and forwarding callsCold calling for making sales for businessFollow-ups with existing client baseScheduling and confirming appointments, meetings, and eventsHandling basic inquiries and sorting mailAny other miscellaneous administrative tasksSkills & ExperiencePrevious experience in a customer support role/Inside saleExperience in answering and screening calls, as well as scheduling appointments - international calls to AustraliaStrong phone and verbal communication skills along with active listeningExperience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.Excellent interpersonal and communication skills.If you're interested, please send your resume to komal.dabhi@aussizzgroup.comJob Types: Full-time, PermanentPay: -250,000.00 - -350,000.00 per yearBenefits:Paid sick timePaid time offProvident FundApplication Question(s):What is your current CTC?What is your notice period?Location:Andheri, Mumbai, Maharashtra (Preferred)Work Location: In person

Urgent Opening: Customer Service (Preferred Female candidates from Mumbai only)Location : Andheri East, ChakalaWork Hours: 7:00 AM to 3:30 PM ISTQualification: Higher secondary / GraduateLocation: Onsite onlyExperience : 2 yearsKey ResponsibilitiesAttending to outbound and inbound international calls, as well as screening and forwarding callsCold calling for making sales for businessFollow-ups with existing client baseScheduling and confirming appointments, meetings, and eventsHandling basic inquiries and sorting mailAny other miscellaneous administrative tasksSkills & ExperiencePrevious experience in a customer support role/Inside saleExperience in answering and screening calls, as well as scheduling appointments - international calls to AustraliaStrong phone and verbal communication skills along with active listeningExperience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.Excellent interpersonal and communication skills.If you're interested, please send your resume to komal.dabhi@aussizzgroup.comJob Types: Full-time, PermanentPay: 250,000.00 - 350,000.00 per yearBenefits:Paid sick timePaid time offProvident FundApplication Question(s):What is your current CTC?What is your notice period?Location:Andheri, Mumbai, Maharashtra (Preferred)Work Location: In person

Process: AXIS bank - Customer Service / Cross Sales Requirement:- HSC / Graduates can apply - Compulsory English communication - Experience/ Fresher can apply- Salary 16000 inhand and travelling allowance - Rotational weekoff - 2 rounds of interviewHow to Apply ?Contact For More InformationHR Akshada - 9822472894

HiNidhaWe have spotted your profile on work IndiaSearching for a job....?URGENT HIRING...!Company name : SADGURU FOUNDATIONPosition : TelecallerSalary : 10K to 12K + Incentives Job location : Mira road (near station)No consultancy or placement, No any charges for Job Immediately contact on 8879732065 and Kindly send your resume. also share this JD to your friends collogue and who's needed for this job.Walk in interview available as below mention address INTERVIEW SCHEDULETiming : 10am to 5:00pmCARRY YOUR RESUME AND OTHER REQUIRED DOCUMENTS.Address SADGURU FOUNDATIONA-1/104, 1st floor, Rajashri shopping center, (Bhaji Market) Mira road east, Thane 401107Contact person Hr Nida maam .