Outbound Calling Job Vacancies in Camp

TelemarketingOutbound callInternational BPO - US ProcessNight ShiftHigh Incentives & OTFixed off Saturday Sunday

Need a candidate with good communication skills

Job Requirement: Telecallers (Outbound Calling) - Female OnlyInsurance generating leads by calling clientsVacancy: 4Education: Minimum 12th PassLanguage Known: Marathi/ Hindi/ EnglishSkills required: Learning, Good Communication, Problem-solving, Teamwork, Basic Maths, and Technical Skills.Minimum Experience: 1 Year To 2 yearMinimum Salary: Rs 10000/- to Rs 15000/- + Incentive( Note:- Preference For Nearby Candidate )

Company Overview:We are a dynamic domestic Business Process Outsourcing (BPO) company specializing in providing exceptional customer service and sales solutions to our clients. As a Call Center Agent, you will play a pivotal role in delivering outstanding customer experiences and driving business growth through inbound and outbound calling campaigns.Job Title:Call Center Agent (Inbound & Outbound)Location:[City, State]Job Type:Full-time / Part-timeJob Summary:As a Call Center Agent, you will be responsible for handling inbound and outbound customer calls in a courteous, timely, and professional manner. You will provide accurate information about products, services, and resolve customer inquiries and issues to ensure customer satisfaction and retention. Additionally, you will actively promote products and services to meet sales targets and contribute to the overall success of the campaigns.Responsibilities:Handle inbound calls from customers regarding product inquiries, service questions, and general customer support issues.Make outbound calls to prospective customers to promote products, services, and upsell/cross-sell opportunities.Provide accurate information and timely resolution to customer inquiries and issues.Maintain a high level of professionalism and customer service at all times.Achieve productivity standards and goals while maintaining the highest level of quality service.Follow communication scripts and procedures when handling different topics.Identify and escalate priority issues per client specifications.Document all call information according to standard operating procedures.Requirements:Excellent verbal and written communication skills in English.Proven customer support experience or experience as a call center representative.Familiarity with CRM systems and practices.Customer focus and adaptability to different personality types.Ability to multi-task,

Job Function:? Identify the trends and have a deeper insight into the data while communicating with citizens? Conduct quality probes on the citizen application with a deep drill down, analyze different element while talking to the citizens and getting to the factors causing the problem and develop the solution? Do outbound calls to the citizen who have done the applications with our HD and collect the necessary information? Interact with citizens who call on the helpline and explain them various schemes and its benefits and resolve their queries and translate them into new applications? Do proof verification and validate the document uploaded on the portal? Generate reports based on the calling data and share insights with the operations team? High degree of product knowledge and service expertise with the latest update.Personal Attributes? Ability to manage high volumes of calls in multiple languages (at least two languages) and achieve the daily call target? Good analytical skills& detail oriented? Candidate should be tech-savvy Good communication skills, proficiency in excel with ability to generate reports & graphs, conversant with Gmail and google drive, basic knowledge of computers and proficient in writing professional emails? Preference will be given to candidates from BPO backgrounds or experience of working on telephony systemJob Location Preferably in Delhi, Bangalore & Pune