Quality Check (Outbound Calling Process)

Haqdarshak Empowerment Solution Pvt.Ltd

job function:

? identify the trends and have a deeper insight into the data while communicating with citizens

? conduct quality probes on the citizen application with a deep drill down, analyze different element while talking to the citizens and getting to the factors causing the problem and develop the solution

? do outbound calls to the citizen who have done the applications with our hd and collect the necessary information

? interact with citizens who call on the helpline and explain them various schemes and its benefits and resolve their queries and translate them into new applications

? do proof verification and validate the document uploaded on the portal

? generate reports based on the calling data and share insights with the operations team

? high degree of product knowledge and service expertise with the latest update.

personal attributes

? ability to manage high volumes of calls in multiple languages (at least two languages) and achieve the daily call target

? good analytical skills& detail oriented

? candidate should be tech-savvy – good communication skills, proficiency in excel with ability to generate reports & graphs, conversant with gmail and google drive, basic knowledge of computers and proficient in writing professional emails

? preference will be given to candidates from bpo backgrounds or experience of working on telephony system

job location – preferably in delhi, bangalore & pune

• Experience

  1 - 2 Years

• No. of Openings

  10

• Education

  B.B.A, B.C.A, B.Com, B.E, B.Sc, MBBS

• Role

  Quality Check (Outbound calling process)

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home