Quality Check (Outbound calling process)

Haqdarshak Empowerment Solution Pvt.Ltd

Job Function:

? Identify the trends and have a deeper insight into the data while communicating with citizens

? Conduct quality probes on the citizen application with a deep drill down, analyze different element while talking to the citizens and getting to the factors causing the problem and develop the solution

? Do outbound calls to the citizen who have done the applications with our HD and collect the necessary information

? Interact with citizens who call on the helpline and explain them various schemes and its benefits and resolve their queries and translate them into new applications

? Do proof verification and validate the document uploaded on the portal

? Generate reports based on the calling data and share insights with the operations team

? High degree of product knowledge and service expertise with the latest update.

Personal Attributes

? Ability to manage high volumes of calls in multiple languages (at least two languages) and achieve the daily call target

? Good analytical skills& detail oriented

? Candidate should be tech-savvy Good communication skills, proficiency in excel with ability to generate reports & graphs, conversant with Gmail and google drive, basic knowledge of computers and proficient in writing professional emails

? Preference will be given to candidates from BPO backgrounds or experience of working on telephony system

Job Location Preferably in Delhi, Bangalore & Pune

Experience : 1 - 2 Years

No. of Openings : 10

Education : B.C.A, B.B.A, B.Com, B.Sc, B.Tech/B.E, MBBS

Role : Quality Check (Outbound calling process)

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India