Quality Check (Outbound calling process) jobs in Pune - Haqdarshak Empowerment Solution Pvt.Ltd

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  • Job View 45 Views
  • Applicants Less than 5 Applicants
  • 2021-06-28 2021-12-28

Job Description

Job Function:

? Identify the trends and have a deeper insight into the data while communicating with citizens

? Conduct quality probes on the citizen application with a deep drill down, analyze different element while talking to the citizens and getting to the factors causing the problem and develop the solution

? Do outbound calls to the citizen who have done the applications with our HD and collect the necessary information

? Interact with citizens who call on the helpline and explain them various schemes and its benefits and resolve their queries and translate them into new applications

? Do proof verification and validate the document uploaded on the portal

? Generate reports based on the calling data and share insights with the operations team

? High degree of product knowledge and service expertise with the latest update.

Personal Attributes

? Ability to manage high volumes of calls in multiple languages (at least two languages) and achieve the daily call target

? Good analytical skills& detail oriented

? Candidate should be tech-savvy Good communication skills, proficiency in excel with ability to generate reports & graphs, conversant with Gmail and google drive, basic knowledge of computers and proficient in writing professional emails

? Preference will be given to candidates from BPO backgrounds or experience of working on telephony system

Job Location Preferably in Delhi, Bangalore & Pune

Key Skills

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

Sales & Marketing / Business Development/telecaller

Number of Vacancy

10

Qualification

B.C.A, B.B.A, B.Com, B.Sc, B.Tech/B.E, MBBS

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