International Telecaller Fresher Jobs in Bhayandar

The main responsibility of a Customer Care Associate is to provide exceptional customer service and support to clients. This includes resolving customer inquiries, complaints, and issues in a timely and professional manner. Key skills for a Customer Care Associate include:1. Communication: Excellent verbal and written communication skills are essential for effectively interacting with customers and colleagues.2. Customer Support: Ability to understand customer needs and provide solutions to their problems in a friendly and efficient manner.3. Sales: Proven track record of upselling.

US based collection process, ( In this process you have call US Customer to collect there due payments from cutomer those who have missed their Credit card payments within 90 days. You have to make their payment on call /Conveince them to do payment done on call .)Shift Time - 5:30 PM to 10 AM (Rotational night shift) Week Off - 5 days working 2 days week off (Rotational)6th day can be mandatory working as per business requirement - paid separately for itEducation - HSC minimumExperience - SSC /HSC fresher and Experience (BPO and non BPO) both can applySalary Depends on last round of interview ( max upto 32k+3k + OT )(hsc fresher - 17k=3k/ graduate fresher 18+3k )

Roles and ResponsibilitiesResponsible for chasing outstanding invoices from customers of our clients.Contact overdue customers and chases for payment in accordance with rules set by the engagementProactively collect and escalate overdue accounts and ensures customer payment to termsDocument customer interactions into systemMaintain a ledger as part of the credit teamPerforms basic reconciliationsFollow control and compliance regulationsMaintain accurate and up to date customer details and account recordsAble to communicate with key stakeholders across different levels in a manner that leads to desired outcomesDesired Skills:Must have Experience in Fresher and Experience (BPO and non BPO) both can applyMust have experience on Tele-collection/Tele performance in internationalDebt collection /recovery experience is a plusGood Communication & Verbal skillsProficient Negotiation skillsExperience: 0 to 7 Years