Manager CRM Female Jobs in Gurgaon

Post Crm manager or asstt manager Exp -atleast 5- 6 year. Real estate backgroundKnowledge of residential housing , commercials and affordable housing

Customer Engagement (meeting, Video call, Tele call) and Relationship Management on the mapped C Cat book of the branch. ( C category book of 2-3 branches with approx. 1000 to 1500 customers will be mapped )Cross sell of Asset( HL, LAP, CL,PL, GL, WC, CV )Liability( CA, SA TD) and Third Party & Investment Products( LI GI Trinity & MF) on the mapped bookDeepening of CA SA and TD mapped relationships.Meeting and conversion on leads from VRM and CEC.Working closely with respective teams on LI, GI, KSEC, IC and Asset team for timely conversion of the business.Ensuring customer stickiness and category upgrade.Acquisition, X-sell of business & Service activations to existing customersExplain all the Facilities of the Bank in Form of Demonstration both online / offlineEnroll the customer for the services which would be useful for himHandle customer service requirements like account opening, Trinity account opening, liability product selling, liability on product features, Cheque book insurance.Speed and efficiency of service givenSales targets for banks and investment products.Customer acquisition from Family Household & referrals.Have higher NPs scores

1. Experience in Real Estate Industry preferred.2. Strong communication skills along with customer oriented attitude.Jobs and Responsibilities:1. Co-ordination with Sales team to process new bookings and execution of post sales activities.2. Presenting monthly/ quarterly targets vs. achievement reports to the Management.3. To take necessary action for effective collection /recovery.4. To prepare & maintain various MIS reports related to collection, Inventory, outstanding etc.5. To resolve customer queries within stipulated time frame through mail & telephone.6. To resolve delayed payment/ Non payment /Defaulter/Interest related cases.7. Co-ordination with Legal department to schedule & execute sub lease deeds.8. To ensure smooth physical possession / handover of unit/Plot/Flat to the customer.9. Execution of cancellation/surrender cases.10. Verification & approval of Brokers/Dealers Commission bills

Also known as a client relationship manager, a customer relationship manager maintains an ongoing level of engagement with key customers. Customer relationship managers build trusting relationships with clients and protect the brand by maintaining a positive image.

Front-Back End Real Estate CRMCore Exp Demand Raising, Collections & FollowupsGood in BBA, TPT, Agreements, Transfer, Re-SaleProject Handover, Possession & RegistrationPost Sales Services & Customer DelightClient Service, Queries, Documentation

Track customer interactionsKeep contact information up to dateSet tasks and reminders for follow-up with contactsCreates and builds workflows for faster task and contact managementBuilding and maintaining profitable relationships with key customersResolving customer complaints quickly and efficiently.Keeping customers updated on the latest products in order to increase sales.Meeting with managers in the organization to plan strategicallyResolving customer complaints quickly and efficiently.Keeping customers updated on the latest products in order to increase sales.Meeting with managers in the organization to plan strategically

Job Tittle - Customer Relationship Manager (CRM)No of opening - 1 yrLocation - vipul tread centra sohan road Sector -48Experience - 2 yr Qualification - MBAKey skills - Active Listening.Communication.Computer Skills.Customer Service.Interpersonal Skills.Leadership.Management Skills.Problem-Solving.Industry- Real estate Gender - Female Salary -25 to 30 k

Hiring of Customer Relations Manager Female Only with Minimum 3-5 years experience At Gurgaon, HaryanaPosition: Customer Relations ManagerIndustry: ConstructionExperience: At least 3-5 yrs.Job Location: Gurgaon, HaryanaSalary Package: 3.6 lpa to 4.8 lpa MaxDESIRED CANDIDATE:Must be an excellent communicator with great people skills.Must have problem solving acumen.Proficiency in EnglishExcellent knowledge of MS OfficeProactive individual with enthusiasm and zeal to perform well independently.JOB RESPONSIBILITIES:Efficiently coordinating with different departments to help complete the post-sale formalities.Develop a rapport with customers, demonstrating a friendly and helpful manner while addressing any queries.Offer timely and adequate redressal of customer grievances, if any.Understand and demonstrate the brand ideals/values in all dealings with our existing or prospective customers.Convey complete and accurate project information to help customers make the best decision.To handle customer communication on platforms and mediums (Calls, Email).Provide resolution to queries within stipulated time.Collect and maintain customer data.Coordinating with various internal departments for customer-related queries.Maintain process and procedure documents for this roleInterview Date: - After resume shortlisted Face to Face

THE JOB ENTAILS:Pursuing new sales prospects, converting deals and maintaining customer satisfaction.1. End-to-end sales lead nurturing process involving --Reaching out to prospective home-buyers who show an interest in our offerings.-Convey complete and accurate project information to help customers make the best decision.-Set up meetings and site visits with potential home-buyers.-Negotiate/close deals and handle complaints or objections-Accurately record customer demographics and sales related information digitally.-Perform a needs assessment for each customer to recommend appropriate solutions (pre and post sale.)2. Post-Sale Services--Efficiently coordinating with different departments to help complete the post sale formalities.3. Relationship Management--Develop a rapport with customers, demonstrating a friendly and helpful manner while addressing any queries.-Offer timely and adequate redressal of customer grievances, if any.-Understand and demonstrate the brand ideals/values in all dealings with our existing or prospective customers.4. Other Responsibilties--Offer informative assistance to channel partners/brokers.-Organize and assist in promotional events.DESIRED CANDIDATE:Must be an excellent communicator with great people skills.Must have problem solving acumen.Proactive individual with enthusiasm and zeal to perform well independently.Performance driven and goal-oriented.Self-motivated with a results-driven approachEducation/Experience in Sales/Customer Support.Fast learner and passion for sales.Proficiency in EnglishExcellent knowledge of MS Office