Customer Retention Female Jobs in Chembur

-Engage with premium customers through outbound calls to build and maintain strong relationships.-customer needs and provide tailored solutions to enhance their experience with our products and services.-Address customer inquiries, concerns, and feedback promptly and professionally, ensuring a high level of satisfaction.-Collaborate with internal teams to resolve customer issues and improve service delivery.-Document customer interactions and maintain accurate records in the CRM system.-Conduct follow-ups with customers to ensure ongoing satisfaction and gather insights for continuous improvement.-Identify opportunities for upselling and cross-selling products and services to premium customers.-Assist in organizing customer events and engagement activities to foster community and loyalty

- Respond to customer inquiries via phone, email, and chat.- Resolve customer issues efficiently.- Maintain accurate records of interactions.- Provide product information.- Attend meetings- Collaborate with other departments to improve customer experience- Understanding on Stock Market/ Mutual funds/PMS Services etc