Key Responsibilities: The responsibilities would primarily include the Outbound, Inbound & Online Chat processesOutbound process: Upsell & cross-sell various Management, IT & Finance related coursesInbound process: Attend to the Sales & Services calls received on the Customer Care numbersOnline Chat Process: Be available to address any query coming through online Chat modeResponsible for converting Telephonic Enquiries into admissionsResponsible for achieving business targets through effective counselling, as per timelinesRegularly follow up for lead generations through tele-callingCounselling & Career guidance on the company offerings seminars, workshops and in-house events