Customer Support Specialist Graduate Jobs in Hyderabad

Hiring for International Voice Process (Customer Support) , HyderabadCTC: Up to 6.50 LPALocation: Hi Tech CityShift: US Night (Rotational)5 Days Working 2-Way CabEligibility:Any Graduate / PGMin 1 Years Experience in International Voice ProcessExcellent English CommunicationClear EPFO HistorySelection: HR Assessment Ops RoundInterested candidates can share their updated resume. HR Prajwal - 6309333115 prajwal@waterleafgroup.in References are highly appreciated!

1. Begumpet: 125 Voice Process: Axis Bank (Customer Support) (Voice) Qualification: Undergrads/GraduatesLanguages: Excellent communication skills in English, HindiSkills Set: V4Experience: Freshers/ExperienceLanguages Required: English & HindiSalary Packages: Fresher/Experience (15000 Take Home) + Incentives.Location: Hi-tech City (3 Months Training in Begumpet and work location will be in Hi-Tech city).Duties and Responsibilities Should also be familiar with voice process, so that employee should outcall the customer whenever required or attend the calls from the customers. Determines requirements by working with customers. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions 6 Days Working 1 Rotational week off & Rotational Shift.2. Pocharam: Voice 60 + 40 Non Voice Process: Axis Bank (Customer Support) (Voice) Qualification: Undergrads/GraduatesLanguages: Excellent communication skills in English, HindiSkills Set: V4Experience: Freshers/ExperienceLanguages Required: English & HindiSalary Packages: Fresher/Experience (14000 Take Home) + Incentives.Location: PocharamTransport: 2 Way Cab Facility only if candidate resides within 35 KMS radius.Duties and Responsibilities Should also be familiar with voice process, so that employee should outcall the customer whenever required or attend the calls from the customers. Determines requirements by working with customers. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions 6 Days Working 1 Rotational week off & Day Rotational Shift (8 AM to 8 PM).

1 - 5 years of previous customer service experienceAt least 1 year of experience with help desk software like Fresh Desk or Zen DeskExperience with both phone-based customer service and chat-based customer serviceNeutral AccentPositive attitudeCalm under pressureGood problem-solving skillsFlexibility to work EST hours

Principle Responsibilities/Accountabilities: Provide excellent internal and external customer service and support the activities of the field sales team in order to meet and exceed sales targets. Generate business leads and follow up on sales opportunities using various digital marketing strategis. Take and process orders, including all administrative activity, producing associated documentation, invoicing, advising on delivery dates, etc. Act as the liaison between the field sales team and internal departments to ensure customer orders are fulfilled efficiently and within agreed deadlines e.g. production department in relation to stock levels, delivery times, advising on service level agreements. Assist the sales team in producing tenders, proposals and quotations. Assist with travel arrangements and organising meeting and exhibition facilities. Carry out general sales administration support such as filing, dealing with customer queries by phone or email. Provide excellent customer service in conjunction with field sales to ensure that any issues are dealt with in a timely manner i.e. Resolves customer complaints by investigating problems; developing solutions; preparing reports. Ensure the CRM and finance systems are fully utilised and kept up to date with all sales activity including logging of leads and following up on requests for quotations. Assist with the preparation of any documentation required when goods are dispatched to customers, e.g. export documentation. Participate in all identified training and development activity including the Sales Academy.Customer focused with a passion to provide excellent customer service at all times. Ability to respond effectively and sensitively to all customer inquiries and complaints and to know when to escalate to a more senior manager. Ability to deal with difficult situations and challenging customers in a professional and supportive manner and to know when to escalate to a more senior manag

Axis Bank Pocharam is hiring freshers ( Banking Process). Two way Transport is provided, same day offer. Interested candidates can call

Apollo Telehealth services is hiring customer service executive. Roles and Responsibilities1. Should be able to deal with customer's problem. 2.Should have good communication skills.

DescriptionWe are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.ResponsibilitiesContact potential or existing customers to inform them about a product or service using scriptsAnswer questions about products or the companyAsk questions to understand customer requirements and close salesDirect prospects to the field sales team when neededEnter and update customer information in the databaseTake and process orders in an accurate mannerHandle grievances to preserve the companys reputationGo the extra mile to meet sales quota and facilitate future salesKeep records of calls and sales and note useful informationRequirementsProven experience as telesales representative or other sales/customer service roleProven track record of successfully meeting sales quota preferably over the phoneGood knowledge of relevant computer programs (e.g. CRM software) and telephone systemsAbility to learn about products and services and describe/explain them to prospectsExcellent knowledge of EnglishExcellent communication and interpersonal skillsCool-tempered and able to handle rejectionOutstanding negotiation skills with the ability to resolve issues and address complaints

Responsibilities of candidates include: Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints Keep records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications Follow up to ensure that appropriate actions are taken on customer requests Refer unresolved customer grievances or special requests to designated departments for further investigation

A Technical Support Specialist, or an IT Support Specialist, is responsible for assisting customers with technical issues or questions relating to hardware or software devices. Their duties include taking phone calls from customers or communicating with them, helping customers diagnose technical issues over the phone and speaking with them about software installations, connections & troubleshooting.Roles and Responsibilities:Excellent oral and written communication skills, should be able to handle UK customers.Provide IT assistance to include application support, hardware and software installation and troubleshooting.Answering phone calls, writing replies to emails and excelling in customer serviceProviding technical solutions to different problems of clients by taking the help of different tools.Ensure that the call comments are properly arranged and suitable information is provided to clients.The standard of each call should be properly maintained in a comprehensive manner taking into view each aspect of attending the customer, listening to their problems and offer appropriate solutions to themProviding support to internal and external end users. The job will require handling inbound calls / Emails / Chats regarding technical issues for end users.