Customer Service Associate Graduate Jobs in Siliguri

We are seeking a motivated and friendly Customer Care Associate to join our team in Siliguri. This position is ideal for recent graduates or individuals with limited experience looking to grow in a customer service role.As a Customer Care Associate, you will be the first point of contact for our customers, providing them with assistance and support. Your positive attitude and effective communication skills will help ensure excellent service and customer satisfaction.Key Responsibilities:- **Respond to Customer Inquiries:** Address customer questions and concerns via phone, email, or in-person, ensuring clear and helpful responses.- **Provide Product Information:** Educate customers about our products and services, helping them make informed choices that meet their needs.- **Resolve Issues:** Assist in troubleshooting and resolving customer complaints or issues efficiently, aiming for first-call resolution.- **Maintain Records:** Accurately document customer interactions and feedback in our system to help improve our services and products.- **Collaborate with Team:** Work closely with team members and other departments to ensure a seamless customer experience and resolve any complex issues.Required Skills and Expectations:Candidates should possess strong verbal and written communication skills. The ability to remain calm under pressure and handle difficult situations with empathy is essential. A customer-focused mindset and a willingness to learn are crucial for success in this role. Candidates should be comfortable working in an office environment and have a graduate degree, with no prior experience required. Being a team player and adapting to a fast-paced work environment is necessary.

Job DescriptionRoles and Responsibilities: Builds business by identifying and selling prospects; maintaining relationshipswith clients. Identifies business opportunities by identifying prospects and evaluating theirposition in the industry; researching and analysing sales options. Sells products by establishing contact and developing relationships withprospects; recommending solutions. Maintains relationships with clients by providing support, information, andguidance; researching and recommending new opportunities; recommendingprofit and service improvements. Identifies product improvements or new products by remaining current onindustry trends, market activities, and competitors. Prepares reports by collecting, analysing, and summarizing information. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educationalworkshops; reviewing professional publications; establishing personalnetworks; benchmarking state-of-the-art practices; participating in professionalsocieties. Contributes to team effort by accomplishing related results as needed. Explain about our trainings courses by understanding the need of the clients &generate and convert the leads into Sales. Follow up calls for clients in pipeline. Candidates having prior experience in sales/outbound calling/businessdevelopment/educational sales background/voice process will be givenpreference Candidates having experience into admissions/ student counselling, sellingeducational courses or training will be given preference Negotiate/close the deals. Maintain good relationship with new & existing clients. Result oriented & achieve the given targets. Excellent English communication skills & active listening skills & confident andsoft spoken. Prompt problem solving & decision-making skills.