Customer Service Associate Fresher Jobs in Moradabad

Customer Care Assosiate

Job DescriptionRole Expectations:Contacting potential or existing customers to inform them about a product or serviceConverting leads and opportunities generated through Calling.Asking questions to understand customer requirements and materializing leads.Follow-up on appointments with the customer.Generate references from existing customers.Handle grievances to preserve the company's reputation.Cross-sellingAnswering questions about the E-learning products or the company.Asking questions to understand customer requirements and close sales push for achieving sales to the incoming calls.Key Skills needed:Passion for sales, meeting targets, and chasing for high numbers.Good knowledge of relevant computer and telephone systems.Ability to learn about products and services and describe/explain them to prospects.Good knowledge of English - Should be able to understand and comprehend training material.Excellent communication and interpersonal skills.Cool-tempered and able to handle rejection.Outstanding negotiation skills with the ability to resolve issues and complaints.A post-graduate degree is preferable but not mandatory.