Customer Retention Job Vacancies in Chandigarh

We are looking for a dedicated Customer Relationship Executive to join our team in Chandigarh. This role is ideal for a fresh graduate with up to one year of experience who is passionate about building strong relationships with customers.As a Customer Relationship Executive, your key responsibilities will include:- Customer Engagement: Communicate effectively with customers to understand their needs and provide assistance. You will play a vital role in creating a positive customer experience by addressing inquiries and concerns promptly.- Relationship Building: Develop and maintain strong relationships with customers to foster loyalty and trust. Engaging with clients regularly will help you identify opportunities for enhancing service delivery.- Problem Solving: Address customer issues with a focus on resolving complaints efficiently. You will be responsible for troubleshooting and ensuring customer satisfaction through timely solutions.- Reporting: Maintain accurate records of customer interactions and feedback. This will involve documenting any issues and tracking progress to share insights with the team.To be successful in this role, you should possess strong communication and interpersonal skills. You must have a problem-solving mindset and the ability to work collaboratively in a team environment. Additionally, possessing a keen understanding of customer service principles will be beneficial. This full-time position requires a commitment to working from the office.

Qualification: BE/Diploma (Mechanical/Automobile)/ MBA (In Marketing)Experience: 2-3 years (In Marketing)Languages Known: Regional Language & English*Candidate must have experience in Garage Equipment & Car Care Products.Developing sales strategies and plans to achieve sales and profit goals by leading, developing, and motivating sales associatesCollecting customer feedback and providing updates to senior management.Ensuring compliance with all company, state, and federal laws and regulationsUtilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales.Developing and sustaining long-term relationships with customers.Collecting customer feedback and market research.

To solve queries regarding the products through tele talk and convert them into buyers.Inform customers about product & services.Handle inbound & outbound callsTo get in touch with the customer for the feedback .Support the team in creating reports and analysing data.CRM involves quickly and effectively identifying the root cause of a customer's problem, and providing creative solutions.