Customer Retention Job Vacancies in Chandigarh

We are seeking a Customer Handling Executive to join our team in Chandigarh. This role is ideal for individuals looking to start their career in customer service. You will be responsible for assisting customers, addressing their inquiries, and ensuring a positive experience.Key Responsibilities:1. **Customer Assistance**: Respond to customer inquiries via phone, email, or chat, providing accurate information and support in a friendly manner.2. **Issue Resolution**: Listen to customer complaints and work towards resolving issues effectively, ensuring customer satisfaction.3. **Data Entry**: Maintain and update customer records accurately in the system, ensuring all information is current and complete.4. **Feedback Collection**: Gather feedback from customers to identify areas of improvement and relay this information to the management team.5. **Team Collaboration**: Work closely with team members to share best practices and improve customer service strategies.Required Skills and Expectations:Candidates should possess strong communication skills and have a pleasant phone manner. A good understanding of basic computer applications is essential. You should be a team player, ready to learn, and adaptable to new situations. Since this position is entry-level, we encourage individuals with little to no experience in customer service to apply, as comprehensive training will be provided. A positive attitude, patience, and a commitment to helping customers are crucial for success in this role.