Customer Relationship Manager Graduate Jobs in Erode

Role OverviewThe Customer Relationship Manager (CRM) is responsible for maintaining strong customer relations through consistent communication, feedback management, billing support, and promotional updates. The role focuses on ensuring customer satisfaction, timely payments, and effective communication between customers and the Nativer operations team.Key ResponsibilitiesCustomer CommunicationMake daily segment-wise calls including:Feedback & satisfaction callsBill clarification & payment reminder callsOffer & campaign update callsDelivery confirmation & thank-you callsHandling customer issues, queries, and complaintsNew marketing follow-up calls (cross-sell / up-sell)Customer Relationship ManagementMaintain a positive relationship with customers through regular engagement.Ensure every issue is followed up and resolved with customer satisfaction.Coordinate with operations, delivery, and billing teams for quick resolutions.Reporting & DocumentationPrepare daily and weekly call reports with call count, feedback analysis, issue closure, and payment follow-ups.Submit effective results reports showing improvement in retention, payment recovery, and offer response.Maintain and update customer interaction records in the CRM system or Nithra app console.Performance & TargetAchieve daily and monthly communication & conversion targets.Support marketing campaigns through timely follow-up calls and response tracking.Skills & QualificationsExcellent communication skills in Tamil (mandatory) and basic English.Strong customer handling and problem-solving skills.Familiar with mobile CRM tools or Nithra App console operations.Good reporting and coordination ability.Minimum 1-3 years experience in customer support / telecalling / CRM preferred.Energetic and passionate about startup culture and customer satisfaction.Performance Indicators (KPIs)Daily call completion count and qualityCustomer feedback scorePayment collection reminders & success rateOffer campaign conversionsIssue resolution turnaround timeCustomer retention & satisfaction rateWork ScheduleTiming: 9:30 AM 6:30 PMReporting To: Operations / Customer Experience ManagerWork Type: Full-time (On-site at Erode)

Job Tittle ; Agency Development Managerdepartment : Agencyreporting to : Agency Partners Mgt/ Partners

Education: Any Degree, Except B.E/B.Tech and MBARole & responsibilities: Cash handling Handling customer queries Mix of Sales Bank passbook entry Account openingKey Skills: Client Servicing Communication SkillExperience range: FresherContact No: HR GAYATHRI 9952941253

Relationship Officer/Relationship ManagerField SalesJob SpecificationDesignation: Relationship OfficerExperience: 1-2 yearsFunction/Department: Field SalesLocation: Tamil Nadu Erode Karur Salem CoimbatoreJob Description:Responsible to achieve Sales targetShould be ArticulateFluent in local language & little bit EnglishSourcing MSME customers through cold calling in the local marketsMust possess Basic Computer skills2-wheeler is a must

Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers.Sources new bank customers through external individual efforts and acquisition channels.Cross-sells bank products to the existing set of Branch customers which are mapped.Informs customers of new products or product enhancements to further expand the banking relationship.Plans and conducts special sales initiatives and events for prospective and existing clients.Coordinates with other group companies to provide seamless access to other products.Maintains complete relationship records for assigned customer accounts.Tracks customer complaints/queries and turnaround times for customer satisfaction

We need energetic person ,most talented person immediate joiners preferred.

* Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers.* Sources new bank customers through external individual efforts and acquisition channels.* Cross-sells bank products to the existing set of Branch customers which are mapped.* Informs customers of new products or product enhancements to further expand the banking relationship.* Plans and conducts special sales initiatives and events for prospective and existing clients.* Coordinates with other group companies to provide seamless access to other products.* Maintains complete relationship records for assigned customer accounts.* Tracks customer complaints/queries and turnaround times for customer satisfaction

* Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers.* Sources new bank customers through external individual efforts and acquisition channels.* Cross-sells bank products to the existing set of Branch customers which are mapped.* Informs customers of new products or product enhancements to further expand the banking relationship.* Plans and conducts special sales initiatives and events for prospective and existing clients.* Coordinates with other group companies to provide seamless access to other products.* Maintains complete relationship records for assigned customer accounts.* Tracks customer complaints/queries and turnaround times for customer satisfaction