Looking For Customer Relationship Manager (Female Candidates Only)

Nativer Private Limited

role overview

the customer relationship manager (crm) is responsible for maintaining strong customer relations through consistent communication, feedback management, billing support, and promotional updates. the role focuses on ensuring customer satisfaction, timely payments, and effective communication between customers and the nativer operations team.

key responsibilities

customer communication

make daily segment-wise calls including:

feedback & satisfaction calls

bill clarification & payment reminder calls

offer & campaign update calls

delivery confirmation & thank-you calls

handling customer issues, queries, and complaints

new marketing follow-up calls (cross-sell / up-sell)

customer relationship management

maintain a positive relationship with customers through regular engagement.

ensure every issue is followed up and resolved with customer satisfaction.

coordinate with operations, delivery, and billing teams for quick resolutions.

reporting & documentation

prepare daily and weekly call reports with call count, feedback analysis, issue closure, and payment follow-ups.

submit effective results reports �� showing improvement in retention, payment recovery, and offer response.

maintain and update customer interaction records in the crm system or nithra app console.

performance & target

achieve daily and monthly communication & conversion targets.

support marketing campaigns through timely follow-up calls and response tracking.

skills & qualifications

excellent communication skills in tamil (mandatory) and basic english.

strong customer handling and problem-solving skills.

familiar with mobile crm tools or nithra app console operations.

good reporting and coordination ability.

minimum 1-3 years experience in customer support / telecalling / crm preferred.

energetic and passionate about startup culture and customer satisfaction.

performance indicators (kpis)

daily call completion count and quality

customer feedback score

payment collection reminders & success rate

offer campaign conversions

issue resolution turnaround time

customer retention & satisfaction rate

work schedule

timing: 9:30 am 6:30 pm

reporting to: operations / customer experience manager

work type: full-time (on-site at erode)

• Experience

  1 - 5 Years

• No. of Openings

  2

• Education

  B.A, B.C.A, B.Com, B.Sc, B.E [Agriculture], B.Tech

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office